"if i can only put 0 star i will give them. They dont deserve even 1 star! Worst contact center. Worst customer service! Incompetent people. Liers! I ordered a casserole online and receive it broken! I returned on the store same day & was told that they cant apply refund because of system issue! i was waiting half an hour & i said i need to go! She assure me that she would take care of it! 3 weeks has passed i still dont have my credit. I have to go to the store 3 times because no one answers the contact center! I was told that refund is on process and would take a few days for the refund to reflect on my bank! After 1 week still nothing! "
"worst experience , will never purchase from home center"
"The ladies at the Home centers were well informed and helped me purchase a fantastic bed"
"Very mean delivery people. Be prepared to have the place 100% empty. Watch every move as they will break thing and will hold ur new furnature with dirty hand leaving black marks everywherr. At one point I felt I'm dealing with a spoiled child. Help center is useless"
"Scam artists, terrible customer service. I tried to cancel an order immediately after placing it but the "fancy" website that they have does not allow cancellation. Stay away from this website!!!"
"after making the purchase, they came back wanting more money, saying they made a mistake in the price. they did not charge my card at least. bait and switch. we did not consequently complete the purchase. "
"These guys are crooks! I ordered some shower products 2 years ago, returned them within the 30 day return policy, with an approved RMA, etc. and NEVER received my charge card credit of $500. I went through the New York BBB twice and both times, The Home Center was unwilling to give me a refund. If I had known, I would have sold the items on ebay and at least recouped some of my money. Do not listen to the 5-star reviews, I think they are planted by the company to counteract all of the 1-star reviews..."
"We placed an order with HomeCenter for a part for our kitchen sink. We are in the process of moving and needed to cancel the order due to time constraint. They were extremely helpful and canceled our order no problem. Will definitely do business with them again!"
"Easy to use and they were very helpful with my questions!"
"Today Feb 09, almost 20 days since the order was placed I'm unsure if the order was shipped or not, even those was supposed to be ship on Feb 01,
And a positive words, your prices are the best on the market,
"
"Product delivered as advertised and in a timely manner."
"I placed an order 10 months ago and have yet to receive all my items. I have made 8 attempts to request an update with all but 1 of my emails being ignored by them. The last response I received was 2 months ago indicating they were sorry for the delay and will look into it. No product, no responses, no customer service, nobody to talk with as they do not give out phone numbers, no reason to attempt to save a few bucks. Shop somewhere else so you don't end up out of pocket $1575 as I have."
"These guys are crooks! I ordered a shower head from then Oct 24th 2012, they charged me for it Oct 24th. I contacted them 9 different times (finally threatening to notify teh Better Business Bureau) before someone responded! Then they stated that they were going over the pending orders and asked me if I had received my showerhead on Dec 11th. Wow, really???
I will be sending a letter to the Better Business Bureau about homecenter.coms underhanded practices and have notified my
credit card company that there is a fraudulent charge on my credit card. Homecenter.com is very unreliable, shady in
their dealings, customer service care sucks big time, slow or no
shipping but you are sure to charge my credit card quickly, zero
communication, and overall terrible service.
Signed, simply sick and tired of waiting for homecenter.com.
"
"I found your company easy to do business with. The ordered products came in promptly and actually quicker than was expected."
"While one may sit and wonder for a short period of time where their package is, eventually you will be told and viola the package arrives in about a day. Very nice! May only constructive comment is that Larry needs help with the computer updates. That way the responses are faster and more prompt. Too much limbo causes doubt and confidence issues. However, I would use them again "