"My order was ready for pickup within hours and pickup was quick and painless. "
"Mark at the parts counter was very helpful and I was able to get exactly what I needed "
"They have the best prices in town quick service will buy from them again"
"Parts Department personnel are thoroughly knowledgeable, courteous professionals who are easily accessible and rapidly responsive to any parts query and order. I am able to coordinate my on-line purchases with the Parts after communicating with them directly, either via email or telephone, by confirming with them the correct part numbers before placing my on-line order. My go-to Parts Department! "
"Called in to ask what part I needed for my car and everyone I talked to was so kind and helpful. The tone and understanding behind the people who helped me was outstanding. I felt comfortable asking for help and trusted that the people at Hendricks Toyota would help me. If I ever need a part or car again this is the Toyota dealership I will come to. "
"I was surprised I could buy the oil filter for my 2022 Corolla cheaper from the dealer than the auto parts store. I was also happily surprised to see it hand delivered by the dealer. Great customer service. It won’t be my last purchase."
"Ordered some parts though the dealership. It was ready for pickup pretty quickly, and it was an easy process to get my items. "
"They were so helpful and nice with everything thank you"
"I received order confirmation and survey notification but never received notification the part is/was available at the dealership...This was an online order. When calling to check the status it was stated notification about the part being available at the dealership went out the same day as the survey...Two days after order confirmation....Searched all the mail inboxes to no avail."
"I placed an order online and had to change it to delivery after the fact. The gentlemen I spoke with was more than accommodating and offered to send it to my house given the situation I was in as I could not pick it up. Was not expecting that offer, but it was appreciated. Will definitely use Hendrick Toyota Apex for parts again. "
"Great staff always eager to help. Service department staff polite and knowledgeable and explains the service being performed."
"I ordered my parts online. They arrived quickly and when I picked them up I was able to get in and out seamlessly!!"
"The young man I interacted with was very helpful and remembered talking with me on the phone. Great experience. "
"There is no way to track my purchases. There is no return policy, if there is I didn't see one. When I tried to log in, it just kept loading, never logged me in.
Need to have proper descriptions for products.
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"I've used Hendrick Toyota exclusively for my classic Toyota restorations. From FJ-40's, Supras, and MR2's I've always been able to find the parts I needed. Thanks to the staff for their great service and communication!"