ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
4.57/5
Shipping & packaging:
0.00/5
Customer service:
4.43/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-11-24

Great service

"No complain everything is great"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
4/5

2023-11-05

Tricky Website

"Received the order promptly and it was the correct part. However, the website is horrible. It took a long time to order the part. It kept going back to the beginning and I had to reenter the information several times. Have used many sites for online orders and never had so much trouble."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-25

toyota gaskets

"online ordering was easy and quick."

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2023-10-24

Best Toyota Dealership

"Fast Order and Wonderful Staff"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-17

Convenient, quick, reasonable price

"Like ordering through autoparts.toyota.com/ and then picking my local dealer because you get the big discount off of list, don't have to pay shipping and it is close to my house. Almost always comes in less than a week. Parts desk personnel are always helpful. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-11

Parts department

"Michael is always very helpful keeping my old Land Cruisers on the road.. great service "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-10-08

Helpful parts search

"Michael was very helpful."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-09-30

2004 Sequoia Window belt trim

"Very helpful and great pricing !"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-09-27

Great prices and quick delivery

"I have ordered parts many times from Hendrick Toyota Apex. The parts always arrive quickly and they are always exactly what I need. Also, your discount for parts is great. I am very happy to be able to get OEM parts for my car quickly and at a reasonable price. Thanks! Keep up the good work!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-09-15

Excellent part service

"I went to get an Oxygen sensor for my Seinna, they were helpful and your polices are much better than Anderson Toyota"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-08-15

Great pricing and fast shipment for OEM parts

"Great pricing and fast shipment for OEM parts. Online site was easy to order and shipped out same day. Postal service was slow but no fault of dealer. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-07-23

Online part order

"Local dealer assisted by providing the right part number and the part came on the date promised.
Was able to get my problem taken care of the same day. Very happy.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases

Verified
5/5

2023-07-19

Quick and no shipping feea. Discounted

"Quick and painless. Received email once ready. Parts people gave me the correct part # quickly. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-07-08

Best Parts Dept I’ve Ever Dealt With!!!

"Great, knowledgeable group of guys! Whether I’m buying a $2 or $200 part I am treated just the same. Plus, when via phone if I am having trouble finding the part, they are super professional and never rush me, and even when need-be, they’ll email me an expanded pic while on the phone to help me make my decision. I repeatedly, exclusively, look to them first. From a dealership (I know “dealerships” get a bad rap sometimes) but, I feel just the opposite with Hendrick/Apex. I actually consider them my awesome, neighborhood resource! Absolutely 5-stars!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-06-15

Quick service, decent price

"Ordered standard parts (filters mostly) on the weekend and picked them up on Monday - excellent price and easy to order."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service