"I placed an order for the Archos Multimedia Camera Module back in November. They told me that it was backordered for 1 week. After 2 weeks, it was still not shipped so I called customer service and they told me that it would ship the week of December 11th. It didn't. To this day it still has not shipped. I've tried to call customer service but the line has been busy for 3 days. I can't even cancel this order because when you call their order number, they tell you to call customer service and then hang up on you. This is not a professional company and I suggest you avoid it.

UPDATE:

I was finally able to reach them and cancel the order. But guess what? The next day the backordered item magically was now in stock and they CHARGED MY CARD EVEN AFTER I CANCELLED THE ORDER! Now I have to wait a week for my $55.00 to be credited back to me because the order was cancelled and they can't ship the item now. So I call the order line and tell them I want the camera, not telling them I already ordered and cancelled it. They said it was still out of stock. THIS COMPANY CHARGED MY CARD FOR AN ITEM THEY NEVER HAD. AND THEY CHARGED IT BECAUSE I CANCELLED THE ORDER. AVOID THIS COMPANY LIKE THE PLAGUE!!! I'M REPORTING THEM TO THE BETTER BUSINESS BUREAU.

UPDATE (12/30/02):

My account still has not been credited. A week my ass."

"Harmony shipped timely and as promised. The mechandise was received in four days from order date. I am satisfied with their service."

"We ordered a Fuji Fine Pix 2800 digital camera on Thursday, December 5. It was sent out the next day, and we received it on Wednesday, December 11. We were very pleased with this company. The communication was very good as well as extremely fast shipping."

"Product & service were very good.
Thanks, Rod"

"Ordered 2 Canon G2 cameras from them using my credit card. A problem arose when I had used a shipping address not assigned to my credit card, but Harmony Computers contacted me very promptly by email and the problem was quickly resolved over the phone with their operators (brooklyn accents, kekeke). I had the cameras IN MY HANDS about three days after I had resolved the shipping address problem. The packaging was excellent, despite what some have said here (lots of foamy peanuts, items were completely safe).

Their ~5 rating here is somewhat misleading--their service is some of the best I've experienced on the net, and their prices are outstanding."

"My fourth purchase from shopharmony.com in about a year. Excellent customer service when needed, great prices, lots of shipping options, decent shipping prices. I'll continue to use them for my electronics needs and now they have computer hardware I'll be checking with them more often."

"This was my 1st Harmony transaction - a Nikon CoolPix 5000 digital camera. Cheaper than the big 2 well-known NYC camera vendors & free UPS Ground shipping, so I placed an order on Friday. Received quick email order confirmation on Friday, a tracking# on Monday, and received the package on Tuesday. No surprises or hassles. Nice job!

(Only *slight* negative, the UPS packaging could *possibly* have used a little bit more cushioning, but all was intact.)
"

"I ordered a Dimage 7Hi from this online firm. Free fedex and no sales tax and lowest price i could find on the net. Received the camera in 4 days packaged well all accessories present. Was usa warantee. ALso never ever received a call to boy outrageous priced accessories. Would recommend them to anyone. Best experience on the net for sure. Do not hesitate to buy from them at all."

"Excellent experience; great sales help; everything was as promised"

"fast transaction. best price in town."

"I purchased a Toshiba E740 PDA from this company. Upon arrival, the product was defective, and Toshiba verified that a replacement was necessary. I contacted Harmony's "customer service" and received an RMA number that I was expected to use to return the item at my own expense.

In the modern business world, if a customer, in good faith, pays for a product, it is the company's responsibility to see that the customer receives the item he or she paid for. If the shipped item is defective, the COMPANY should cover the costs of replacing the item. It is not the role of the customer to cover the normal costs of providing products and services. It is only the customer's role to pay to CONSUME those products. If something goes wrong, it is a hazard of business, and should be absorbed by the company.


I will never do business with this or any other company that puts the costs of conducting business on the customer. The end result of my transaction was that I was forced to pay almost $20 more for an extra shipping expense and insurance, and I had to wait for a lengthy exchange process, since they won't advance ship the replacement."

"I bought Canon G2. I got a good price... close to $200 cheaper than circuit city price of 899. Package arrived with minimum protection. I think BUY.COM has the best packaging.... Other than the packaging, digital camera works exceptionally well. Would buy from them again if they improve their padding on shipping."

"These people screwed me on a RAM exchange. I ordered Micron memory as advertised and received a generic stick that would not work. I returned it and was told it tested fine in their shop. After arguing with them about the deception they agreed to refund my money, -15% restocking fee and only at the current selling price, not the price I paid. Cost me 2 weeks and $28 to get clear of these guys. "

"Put in an order for a Canon Powershot s30 on Monday. With shipping, it was a better price than most places and seemed reputable (according to CNET). Received camera by Friday using their cheapest shipping option ($9.99 fed ex 2 day ground, though they explicitly say on their website that ground orders take two days processing time before shipping). Was kinda surprised at the shipping, but since I was forewarned, it didn't phase me. I would have expected more padding around the box that the original box was in, but it was sufficient. I only received one e-mail from them and that was that the order was received. The next e-mail was one triggered by FedEx that the package was being shipped with the confirmation number. Overall smooth transaction, no reason not to go with them again."

"These guys are absoute morons when it comes to customer support. I ordered a Belkin F6C120-UNV UPS from them advertised at $20-30 cheaper than any other site from Pricewatch. They seemed to be a prestige site considering they called themselves "The most trusted name in the computer mail-order business for over 22 years". HA!!! That was a joke.

My order was placed on July 8, 2002. They said it would be shipped within 2 business days and send me a tracking number via e-mail. By Wednesday morning, I got NOTHING. I e-mailed them to find out the status of my order. Since I did not get reply...I called them. The guy told me that my order was going to be shipped out by the end of the day, and that I would be getting a tracking number by days end. Thursday comes...NOTHING. I e-mailed them, and once again...received NO reply. I even waited till mid-afternoon for either a reply or a return call. Called them back again and the same guy that I spoke with said that my order was being shipped straight from Belkin's warehouse and that it will be shipped either by the end of the day, no later than Friday. He claimed that Belkin had this item on back order.(This is now 5 days mind you). Well...I left on a trip on Friday and came home on Sunday to find NOTHING in my inbox. I decided to research and call Belkin to find out if there was such a back-order. Guess what...THEY LIED!!! The rep that I spoke with at Belkin said there was no such back order and that there they had plenty in stock. YES...backup UPS's sell like hotcakes and are in high demand in every home....lol.

Finally...today I had to call them again to find out about my order since they refuse to reply to any of the e-mails I sent yesterday evening. He FINALLY gave in and gave me a tracking number. UNBELIEVABLE!!!It was shipped out Friday. But I guess I was supposed to know that since I was told that it originally was going to be sent out Wednesday, Thursday and then Friday.

To Harmony:
THATS WHAT e-mail is for you BOZO's!!! Build yourselves a better business by communicating with your customers. You guys should take off the "Trusted name" GIF on your site. I have a new logo for you if interested. "Most Unreliable liars in the mail order business for over 2 decades"."