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Verified
5/5

2003-12-03

"I had been looking for a Rio Cali MP3 player for my wife. Harmony had the best price I could find (except for a couple of resellers that have extremely bad ratings here on ResellerRatings) and also offered free FedEx ground shipping. I noticed that their feedback was great for the last 6 months but that there had been some problems in the past. I decided to go ahead and place the order and hope for the best. The order process was pretty straight forward with no surprises. After placing the order, I received an email order confirmation and another email containing tracking info when the order was shipped. The order arrived on time and was well packaged. Overall a great experience. It's obvious that Harmony is making a real effort to correct some of it's past problems and I will definitely buy from Harmony again."

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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
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Verified
5/5

2003-11-11

"Shipped immediately, excellent price!
WILL do business again
"

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Verified
5/5

2003-11-05

"Ordered a Canon EOS Digital Rebel (300D) w/Lens for a great price. No sales tax and shipping was free. Ordered on a Friday and received following Tuesday (FAST!). E-mail notification with tracking info was sent when the item was delivered. Only minor compliant is that no order confirmation e-mail was sent. Confirmation info was shown on a webpage once order was placed but if you did not print out the page or right down the order number there is no way to reference it and see your order status. Nonetheless, I will do business with again."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2003-10-23

"Pre-Ordered the Minolta Z1. Item was cheapest at this shop. Shipped 9 days after the date they said it would be in stock. That's okay I guess. Sometimes there is no way they can guarantee a new item will be in stock. But would be nice if they could stick to the schedule.

Anyway, satisfied overall.
"

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Verified
5/5

2003-10-21

"Great job! I ordered a digital still camera by phone. Sales person was courteous (for Brooklyn, NY), knowledgable, and I recieved product a day early at a great price. No hard sell for extended warranty or accessories. Paid an extra $10 for 3-business day shipping. No e-mail notifications. Packaging just OK. Must give a two thumbs up."

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
N/A
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-11

"Just purchased a Canon G5 camera. After reading terrible reviews about all the cheaper sites, I decided to order from Harmony since they had reasonable two day shipping, and I have ordered from them before. Aaron took my order quickly and efficiently. He asked if I needed batteries, filters, etc, but did not push them. I spoke to him at 2 pm EST and he said it would get out the door that day. It did, and I received the camera at 11 AM on day 2 - perfect. The only hiccup was that he originally quoted me 39.99 for two day shipping, but their website states that it is 29.99. I called him right back and he fixed it on the spot. I will definitely order from them again. Also, the camera came in full packaging, with warranty, all parts, etc. I charged it up and have taken a few test shots to make sure everything is in order; so far so good."

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Overall product shipping and delivery process

5/5

2003-08-27

"To Whom It May Concern,

Regarding order #2227460. Order arrived today as promised. Thank you for the very prompt service. Product was exactly as described. I've bookmarked your site and will definitely order in the future. Appreciated both order and shipping confirmation. This is how internet sales are supposed to work. Again thank you very much.
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-07-07

"I had an outstanding experience purchasing my digital camera at Harmony Computers. They offered a competitive price with a free memory card upgrade. They notified me by e-mail when it was shipped and provided a tracking number. I was very pleased!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-06-06

"Despite some of the bad reviews, I ordered a Canon A70 from Harmony at the best (after a month of research) price. I ordered on Monday and received the camera that Thursday with just the free ground shipping. I contacted customer service once and received a reply the next day. I would highly recommend Harmony to a friend. Only complaint is that they sort of skimped on the packaging- the camera box came inside a larger box with a bit of padding but not much..."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-06-03

"I ordered a Canon G3 camera from Harmony. It arrived today (June 2nd) without a hitch. They didn't give me much information, other than the computer generated order acknowledgement, but they did answer my email in one day, when I asked for shipping information. They provided a UPS tracking number which indicated that the camera had shipped on May 23rd, two days after ordering."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being knowledgeable
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2003-05-27

"Reseller (Harmony Computers) sent a product with a dead battery. Product cost $455 and now is worthless. Only way to get product to work is to go through the factory service center, which we all know is an endless process. I would not shop here. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-18

"I called to check the availability of my camera and the customer service representatives were really great in helping me. I placed an order and received the camera in a few days with no problems and no complaints. I will definately do business with them again since they have the best prices and excellent service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-05-18

"Purchased an olympus 5050 camera with absolutely no problems. In stock, USA camera, with all accessories. Spoke to Aron, extension 213. He was very pleasant. He never asked me to post this review, but I am happy to do so. I never even mentioned reselleratings to him.

I am happy to post this positive review.
"

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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-05-10

"I had a positive experience with Harmony Computers. Though my order, a Fuji Finepix S602 Zoom digital camera, was on back order for just over a month, I received it promptly after it arrived from the manufacturer. The price ($529.00) was extremely competitive and the camera arrived in original packaging (Fuji's) in good working order. I called Harmony several times during the back order waiting period and was assured, politely, that the camera was coming. I feel comfortable in recommending this company to anyone looking for good prices and professional service. My one criticism is that the person handling my phone calls was somewhat lacking in warmth and assurances as my wait for the camera dragged on. My feeling is that taking an extra minute or two to chat with a customer, explaining a delay in some detail, will go a long way to making them feel confident that their order is being expedited in the best manner possible. "

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Overall product shipping and delivery process

5/5

2003-05-05

"i have bought from harmony several times over the last few years with no problems"

Detailed Review Benchmark + -
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Is easy to do business with
Is consumer focused
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Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process