"After I placed my order I read alot of folks on reseller ratings write bad reviews about Hardware Cooling. I was concerned so I e-mailed them and told them I want to cancel and refund my order. I got a reply back the next day telling me they can't because my order has been shipped out. This seems a little bit shady because I haven't heard of a company that ships out orders on the weekend. I e-mailed Tom about the bad ratings and told him if he doesn't cancel my order I'll report him to the better business bureau. He replied back very promptly assuring me his company is legit and that I will receive my order on Monday. Sure enough on Monday I received my order via US Postal Service Priority."

"I ordered the Ultimate 4 fan Laptop Cooler from this company on Friday and received it on Tuesday. Very great company with very great prices. "

"I purchased a Bytecc Aluminum Notebook Cooler from HardwaraeCooling.com on Thursday night and they shipped it out on Friday. I received my notebook cooler on Tuesday. Talk about fast shipping!!!"

"I purchased 3 system blowing fans to cool my system down. I made the purchase at this store because it's good price, and I didn't check the ratings here. After I read the reviews here, I was worried about purchasing given the reviews. But I made the purchase already, so will wait and see.

I got my order after 4 days. All items arrived in brand new condition. Everything works as advertised. So I wouldn't hestitate purchase from this store again based on my good experience, good price and reasonable shipping."

"UPDATE: I must have called the 2 phone numbers lond distance about 20 times, and left messages that went unresponded to. I emailed repeatedly. Finally, one day Tom answered the phone. Gave me a complete run-a-round on why he couldn't answer the phone and promised me he'd send out a new cooling pad. He was quite disturbed about me reporting him to ResellerRatings.com! Started telling me every store has bad ratings, why did I do that? Asked me to update the rating after I received the cooling pad. I said I would.

I received it Priority Mail on Fri - was supposed to come in this Monday so it was early. No box! Just put into a USPS box. Oh well. I'm still very unhappy with all the grief he put me through and his nasty attitude and complaining. He seems to not care about his customers. That's the bottom line and finally - I will never ever do business with him again. He did seem concerned about bad ratings! If so, then do a better job with pleasing your customers. Simple!

Company refuses to answer phone (have 2 numbers for them - only voicemail picks up - no human)

Company refused to reply to emails.

Bought laptop cooling pad 12/3/04. Used it 3 times in 4 mos. Power supply thing in back of pad broke. Called "TOM" and he said they'd replace it. Sent it in. 4/29/05 Called 1 week later - yes, he received it. Would not replace would repair. (repair is not possible) The "repair dept." comes in once a week. Tom was rude and condescending. I asked him to please replace laptop cooling pad. He said he'd see what he could do, but it would 'take some time'. I told him I needed it now... to send me a replacement ASAP. He told me it would take some time. We argued back and forth - absolutely NO customer service. I'm still waiting - it's June 4, 2005.

Left messages, (5) and emailed 3 times. No reply. This company has no customer service and should be reported. He has kept my money and I have no product. I'm very upset. "

"these idiots ripped me off!

I ordered their "USB 2.0" pcmcia card... I recieved a USB 1.1 card. I contacted them by phone, email, and through their web form and they still haven't taken care of it.

The only thing they've done is to change their website to remove everything that said USB 2.0.

They contacted me once by email to say that they would "check on it" and get back with me the next day. They haven't responded for over two weeks now.

Don't buy from these scammers!"

"excellent service and wonderful help after a mistake i made. i will be doing business with them in the future"

"Ordered a laptop cooler from this company, credit card was charged immediately. Week later, nothing. One more week, still nothing. Sent an email - no response. Another email - no response. Called the phone number on the website and got "mailbox full" (I guess I am not the only one calling with a problem!). Called the number listed on my credit card bill ***-***-****) and got someone and was told that will get a call back the same day with a status. That was over a week ago. No response to email, no reponse to phone messages. This company is terrible and I am SO happy that I only spent $10 there. I will be filing a false charge report with my credit company and BBB. By the way, BBB lists the contact (owner?) name:

Mr. Tom Dinh
1213 Scobee Drive
Lansdale, PA 19446
Montgomery County
***-***-****

Good luck trying to contact this crook."

"I purchased a product on Jan. 6th and my credit card was charged the next day. I have called twice and was told both times my product was on teh way. It is 3 weeks later and still nothing. Do yourself a favor, order from somewhere else"

"I ordered this item 21 days ago and it hasn't been shipped yet. Customer Service is non-existant because I've sent about 10 emails - none of them have been answered. I'm going to need to file a dispute with paypal to get my money back it looks like. Don't do business with this place."

"I ordered two 80mm computer cooling fans from hardwarecooling.com on 12/28/04.
My card was charged the very day I ordered, which was 18 days ago, and I've heard nothing. Moreover, the order was removed from my order history today.

I sent them several e-mails and gotten no reply to my requests from Hardware.com.
I am reporting to the IFCC and the BBB, if I don’t hear a further explanation from hardwarecooling.com regarding my order cancellation and not returning a refund for the purchase.


"

"Originally purchased 2 120mm fans with grilles and a fan controller for a project. The fans were JMC fans that were supposed to have grilles in the box. Instead of receiving the JMC fans I received Evercool fans with no grilles. Sent an email on Nov 18th and on the 22nd with no response asking if they could send me the grilles (less than 2 dollars a piece) so I could finish my project. On the 24th of november I receved an email that stated:

Dear Mr. Hunt,

We apologize for the inconvience.

What I can do for you is send you a 120mm fan grill free of charge. How does this sound to you?

Please let me know.

Tom
HardwareCooling.com

To which I responded on the same day

Tom,

Since I ordered 2 fans, would this be 2 griles? If so, it sounds great. Also, thanks for the prompt response.

Thanks

Then after not hearing anything for a while, on December 9th I sent this

It has been 2 weeks since I sent this and have not had a response to it nor have I seen anything delivered to my home. Has anything come of this or do I need to seek another solution to my project by finishing getting parts from somewhere else?

No response, So I sent it again on the 12th and still no response. So on the 16th I sent this..

To whom it may concern,

I have sent this emai 3 times over the past 2 weeks and have not had a response to it nor have I seen anything delivered to my home. This was a response to Tom from November 24th about some items that were mis-shipped. Even if you believe that these emails are wrong and annoying, I would still like a response. Do I need to seek another solution to my project by getting parts from somewhere else?

I received this response in about an hour.

I will email you later this evening.

Thank You

Waited a week and then I sent this

This was a week ago. Anything new?

No response.

After 1 more week, on December 29th I finally sent this.

I am assuming that nothing is going to come from this as it has been a month and a half since the initial order and two weeks since you told me that you would email me back.... I now see why your ratings on http://www.resellerratings.com/seller4079.html resellerratings are so good for customer service but I guess that I will have to add another review to them about this unless there is still a chance we can do something about it.

It is now January 11th and nothing.

Obviously this company has no customer service or no skills at having customer service. All I wanted was my original order to be filled with all the parts that I had ordered, nothing more.

Not a chance I would do business with them again and I would suggest the same from anyone else unless you are lucky enough to get your order right the first time."

"Maybe I've just been lucky, but I've ordered from them twice and both times the order was shipped the next day. I've been extremely happy with the prices, service and email communications with this company. "

"I order an Evercool CUD 725 Processor Cooling Fan on Tuesday night 12/07/04 and it was delivered on Sat 12/11/04 by Priority Mail. From Pennsylvania to western Arizona in 4 days and the customer service was very good and helpful. Fast email replies and good customer phone service. They even threw in some free Evercool Heatsink Compound. I would definately order from them again."

"Ordered items on the 7th of Nov. 10 days and 2 emails later I finally got a call from tom saying that my order has been delayed.(not a problem at the time) And he said that it would be shipped in the next few days. Today is the 10th of Dec. I have not heard anything from them. . .the call was a nice touch but not following up will prevent me from ever ordering from this company again. So far I have sent 5 emails and not recieved any form of contact aside from the call on the 17th of Nov.
Company seems very disorganized. looks elsewhere before ordering from here.


DON'T ORDER FROM THIS COMPANY! (you have been warned)"