"First order with them. I ordered 6 DVDs. It took two and a half weeks and to nag mails to management for products to ship. Even then, I found that one was backordered, and I didn't find out til the box got here and a penned in "B.O" on the invoice. Took a total of 20 days to get here via standard mail.
Not a pleasant experience, but they gave me a $5 coupon due to the delay, and free shipping on my next order due to the backorder, so at least they offered me some compensation. The backorder coupon was actually printed on a glossy insert, so I'm guessing this happens quite often.
I probably would waste the $5 coupon on one DVD and just claim the free shipping just to use them up and never order from them if they were an ordinary company, but there really aren't many places to get oversea's DVDs. As thier website is more organized, thier selection greater than any other foriegn film reseller out there, and thier prices generally cheaper, I'd probably put up with them again to get these hard-to-get items, but otherwise would have found an alternate reseller for DVDs. Due to other's poor website design, I'd rather order from them than risk what could be a worse experience with another foriegn film shipper.
Poor performance in general for a reseller, but no better alternative that I've found for Oversea's DVDs.
If my order was indicative of thier normal performance, prepare for long waits to ship and backorders without notice. Suffice it to say, theres probably no point to getting anything but standard shipping with these guys. Who knows when my backorder will come? At least they dont charge til they ship."