"HKFlix shipped my DVD player quickly and it was well packed. Their online info was helpful in setting it up. As an added bonus, their selection of Asian DVDs was excellent and even the obscure titles I ordered were in stock and well-priced. "
"My first order was lost in the mail, so I contacted the good people at HKFlix and they immediately emailed me back with information and helpful advice. After another week of investigating the missing package, they were nice enough to promptly send a replacement order which I recieved. Throughout the whole experience, the person I was in contact with at HKFlix couldn't have been nicer. Simply put, HKFlix has THE best online customer service I've ever encountered! Will definitely buy from them again."
"This is the best online store for hard to get dvds. Outstanding customer service, dvds ordered were well packed and shipped FAST and arrived perfect. Both dvds ordered played perfect in my machine. I would recommend them to anyone. Thank you HKflix!!"
"I've been an online shopper for several years now and never have I been so impressed with the tremendous quality of service I get everytime I order DVDs from HKFlix. There's never a worry when I click that last button to confirm my order. The DVD prices are highly competitive and shipping is very fast to say the least. Most of the time I get my goods ahead of schedule and to me, that's the mark of a great business. I also want to add that the customer service is always courteous and friendly as well as quick to respond to questions or status of orders/products. Keep up the fantastic work and I look forward to many years of continued business with HKFlix!"
"I have been buying online for years for items unavailable locally, especially foreign films. Most companies act as if they don't care about customer service and you buy it on their conditions or not at all. I am very pleased to say there is a company which has excelled in all areas of online shopping - HKflix!!! They offer a broad variety of films from literally around the world. And they have hundreds of movies starting at an unheard of .95 cents!
Every single purchase I have made has been even better than expected!
The good folks who work there are wonderful! If you have questions they always respond quickly and are very helpful in all aspects of shopping.
Order confirmations are quick and accurate. Everything I have purchased has arrived well before the stated delivery,in perfect condition and no extra charges just great service! They are very knowledgable regarding technical information for movies and honest about the quality or extras included.With HKflix you know exactly what you are getting. When I could not decide which DVD player that would suit my needs best they were very helpful with their recommendations and I love my OPPO DVD player - it will play any movie from any where taking the worry and stress out of making a purchase hoping you can view with your player, and it was a real bargain. They have added a very helpful search engine that allows you to view all versions of a film instead of having to go back and forth in numerous windows to make comparisons. You know right away the format and region encoding plus a long list of everything the movies contain
It is so easy to use and a great time saver! No other online film store has anything like it! I have dealt with most of the big name movie sources online and none come close to the variety, customer service, prices and all around excellence! I won't shop for movies anywhere else as it is such a waste of time and effort. HKflix is my movie source - I just can't say enough good things about HKFlix! Before you buy elsewhere do your self a favor and check them out first! You won't need to shop anywhere else!"
"HKFlix is the best DVD company I've ever done business with. So far, they have had all the DVDs I wanted. Their web site is easy to use and is always working. The products are shipped fast. Prices are cheap. And they provide personal customer service. This company really cares that you get a good product at a good price and as fast as possible. Also, I have recommended HKFlix to a few of my relatives and friends who are into HK and Asian films, and they have placed and received orders, and they have all have had the same wonderful experience."
"Great communication from the company. HKFlix answered my questions quickly and politely. The site's layout is easily understandable and ordering was a breeze."
"I've made three purchases from this store. I can't believe how easy the site is to navigate. I could do it in my sleep.
Placing an order is extremely simple. Bravo!
As to pricing, well, I shop around a bit first. Their pricing is competitive. I always weigh shipping costs in as criteria when I buy. Any company offering free shipping automatically goes to the top of the list for a purchase. These are few and far between unless you hit a special deal.
The next would be flat-rate shipping. This is as hard to find as hen's teeth. HK Flix offers (low) flat rate shipping up to a certain sum, $49.00. Beyond that, the shipping for DVD's is free. You can't beat that.
This sort of deal always engenders in me a certain kind of trust because the merchant isn't taking advantage of customers by killing them with postal costs. It matters.
A buyer then has the option of paying a negligble amount to get expidited shipping...UPS, or Priority Mail. Something like that. I opted with my third order, to pay the money. A couple of dollars.
The package arrived so fast, I couldn't believe it! And not only that, but it was very well packed. That also matters.
As to selection...WOW...it's like a limitless candy store, and no diet in sight. They have everything. EVERYTHING!
Do I love them? You can bet on it.
I have had a small amount of contact with them through customer service (not a complaint), and the tech department. These people are so polite, and so nice, it astonishes me. That matters.
I have received nothing but courtesy, and warmth from them. I feel they would bend over backward to be of help to a customer.
They describe their products very well. They stand behind the goods they sell. The merchandise is excelently categorized. It's a very intelligently thought out site.
They are blunt to the point of painfulness about items they don't think highly of, and are so funny about it, I roared, then I sent copies of some of them to a friend who also laughed as much as I did. This approach shows a lack of the hard-sell mentality with these people. I love that.
I tend to be brand/company loyal as long as I'm satisfied, and I anticipate doing business with HK Flix as often as finances allow. If I had the funds, I could see myself spending tons of money with them.
Then turning into a mole because I never saw daylight again, since I'm a movie junkie.
I recommend this business so highly. I believe they are commpletely trustworthy, and great all around!"
"Done business with them many times. Very good selection and decent prices. They are very good with listing extra features, what has subtitles and what doesn't, and comparing different version of the same movie (different distributors' versions etc.). Fast shipping.
Plus, very helpful when discussing different regions and offering DVD players that will play anything. Plus, allowing customer reviews usually ends up giving more specific info on certain movies (like audio problems in Infernal Affairs III, which no other website mentions).
Overall, they get all my online import business because they are very good. You're safe here."
"I've been extrememly statisfied with my previous orders and customer satisfaction with resolving problems and I've only experienced a bad DVD over a hundred DVD orders. I wish that out of stock items show on the screen and not later with shipment notification.
They do not charge extra s&h for backordered items."
"My purchasing experience with HKFlix was excellent. I ordered a Momitsu DVD Player on Monday and received the item Thursday morning. The customer support was very responsive. My questions about the item and shipping were answered within one day. A great experience and I will definitely buy from HKFlix again. "
"I ordered from them and it took a 8 days from the order to revieve my item. The only problem I had with them was the email requests. It takes like 3 days from the initial email to recieve a response which is horrible. mostly it was good besides that. If the emails were sent in a timely manner then it would be perfect cuz you cant beat thier prices on anime."
"*first time ordering from HKflix*
easy to browse site, great prices, i ordered one dvd (Downtown Torpedoes, excellent movie btw) and it arrived on time when expected and arrived intact
i will definitely order again"
"HK FLix is a trustworthy online retailer of foreign dvds. At first I had my doubts but was pleased when my order came in. They have great selection of movies, good shipping, and a above average customer support. There other online store AniSaki is also great for anime dvds. I wouldnt shop anywhere else.
Bought A man called hero from HKflix and Rurouni Kenshin vol 11 and 12 from AniSaki.
A really great online store
"
"Great shipping and products. I really liked their selection of hard to find DVDs. Packaging was good and the order shipped 3 days after I placed it."