"Ordered a jointer with a 3 month back order. When time for delivery approached I called to find out when it would be shipped. They told me there was a 2 month further delay. As the revised delivery approached I called them again and I was told of another 2 month delay. Ridiculous. I cancelled the order and ordered from a well known high end brand. Yeah, it cost more, but I received the jointer promptly. I've totally lost faith in Grizzly. Even if I had waited for their jointer, I'd be concerned that parts would be unavailable if I ever needed to make repairs. Grizzly didn't just loose one customer. It will be my mission to tell all of my woodworking friends, acquaintances, and students of my unpleasant experience. I don't like the way I was treated."
"Don't honor advertising. Made a purchase then they said they messed up."
"So apparently Grizzly adds a surcharge (which they don't disclose until after the sale when you receive your emailed receipt) for any product being shipped to California. They claim that it is mandated by all shipping companies. I find that hard to believe as I have never had a company tell me there is a surcharge for any of my items being shipped to CA and I receive items almost daily by USPS, UPS, FedEx, CA Overnight, YRC and some of the other Freight lines. Rather than offering to waive the fee they went ahead and cancelled the order. Great way to kick a customer to the curb Grizzly"
"BOUGHT A LAWNMOWER WITH 3 YEAR WARRANTY. SEND IT BACK TO GRIZZLY WHO LIED CONTINUALLY SAYING FIRSTLY WE HAD NO OIL IN IT (had to drain oil out of it as requested by Grizzly before courier could pick up) THEN CHANGED THEIR LIES TO WE HADN'T SERVICED IT. WE HAD USED THIS LAWNMOWER A HANDFUL OF TIMES. GRIZZLY PRODUCTS ARE CHEAP RUBBISH AND BEST SPENDING A BIT EXTRA FOR SOMETHING DECENT. THEIR PRODUCTS DIDN'T EVEN DESERVE 1 STAR BUT NO OTHER OPTION AND THEIR CUSTOMER SERVICE IS APPALLING TO. DON'T BUY GRIZZLY PRODUCTS "
"Ordered an x y table. One of the key ways for the handle was missing. I called em was told part was being over night shipped. A week goes by I get a box with the wrong part in it with 2 different signatures on it for being checked. Called a 3rd time was told a new one could be shipped out and wait another week. I went and bought part local then go to put in set screw after I get it together and that's stripped from the factory and painted after. Absolute junk will not buy anything from them again and now have to wait another 3to4 weeks for my $ back. Waste of time and $ and **** poor quality and customer service. Definitely lost a customer here."
"I order a 20" planer in April and was told it would arrive by the end of May. At the end of May I called again to find out it was going to arrive in middle of July. I just called today to find out maybe the end of September if everything works out. "
"I bought a jointer, backordered.. It would arrive to them in one month. After that one month, there was no update to their tracking/status so I called in. I was told it would be ANOTHER 3 months. That's 4 times the initial waiting! I get that items are on backorder. An estimation is exactly that, but the second estimation was an insult! I run a woodworking business and to make space, sold my original jointer based on the estimation when I ordered as I can't leave woodworking tools on the driveway just to make sure when stuff arrives.. I now have no jointer and their 'customer service' repeats the same word for word blurb about how valued I am and doesn't answer any of my questions. Highly disappointed!"
"My Shop has 6 expensive grizzly metal working machines in it. Every single one of them has had some form of shipping issue and this company refuses to work with the customer to resolve the issue. In a nut shell they just blame the customer.
Im done with them."
"Beware of Grizzly!
It's not a surprise that the machinery sold under their brand isn't first class product, when you buy something for a lower price, there's a reason and it's not that the seller is especially generous.
Grizzly is a perfect example of the absolute opposite; not only isn't the company generous, they're motivated by greed.
I purchased a H8192 belt sander from Grizzly last October to use when my JET sander is otherwise occupied. Since the second day the Grizzly was in service it has been the shop problem child.
I'll not complain about the plastic wheels used on the Grizzly in place of the machined aluminum used by JET, as I stated earlier there's a reason for a lower price and this is a clear case of the difference being in quality. I can deal with the vibration transmitted to the sanding belt through these substandard wheels, cheap is cheap.
The real problem is in warranty and customer service with Grizzly.
On the second day the “machine” (I'm being kind calling it such) was in operation it wouldn't turn on. I'm an old ASE Certified Master Automotive Technician so diagnosing problems is second nature. I'm not about to send a machine back for a loose connection or broken wire that I can fix myself but in this case the cause was simple; a bad power switch. Upon removing it from the housing the melted contact was visible.
With a quality manufacturer a simple phone call to customer service would result in a replacement switch being shipped immediately under warranty. Not with Grizzly.
I was informed that my two day old machine would be tied up for several WEEKS until they had a replacement switch to supply. When I informed them that this was not an acceptable solution as I purchased the machine to use, not to store in a corner, the phone guy (customer service is a title one should earn) told me to send the machine back and they would send me another. This, again would entail WEEKS of downtime for something I paid for.
I did ask if they had a replacement machine on hand and was assured they did. When I suggested that they remove the switch from the machine they were willing to send me and replace the switch on THEIR machine I was informed “That's not going to happen....” Essentially I was told to wait and that Grizzly had no intention to reach a better solution.
It was only after I called corporate HQ and made a stink that someone decided to check other machines in their line to see if a replacement switch for one of them would solve the problem. Hours later it was found and a replacement was sent.
Not great Customer Service but it shouldn't be the job of the customer to find a way the service the problem.
The Problem child stumbled along fine, no real issues other than the expected poor quality I've come to expect from Grizzly until mid April when it again wouldn't run.
Not a switch this time as the motor buzzed when switched on. First place to check is the Start Capacitor and the BEST way to test a capacitor is to swap in a known good one. After calling Grizzly, for a replacement that would take several days to arrive I locally obtained one of the same rating. While the external dimensions were larger the local replacement would allow the machine to be used while I waited. Problem is, the capacitor isn't malfunctioning it's a bad motor. Great quality from Grizzly seven months on a motor.
When I called Grizzly again the nightmare began. They weren't happy because I was mean to their people when they were chasing me in circles about the switch, my options were “send the machine back and we'll replace of refund it.”
Realize, Grizzly lists a replacement motor and actually had on in stock, but they wanted to punish me by making it as inconvenient as possible. Another call to corporate and an agreement was reached to send a replacement motor as returning the machine was simply a stupid solution.
The replacement motor showed up and was installed immediately. The replacement motor lasted TWO WEEKS. I do understand that cheap machines come with cheap components and that includes cheap motors so I again called Grizzly and asked them to send another and offered to return the “new bad” one for them to check. I was told essentially the motors are cheap enough to not warrant checking the bad one BUT the only thing Grizzly was going to do was to have me return the machine and they would send me a refund.
That's ridiculous and the worst example of customer care I have ever experienced. I own that machine, I paid for it along with the warranty that is supposed to be taking care of this issue. I asked that Grizzly send me a refund check along with a pickup slip for their machine. If they want out of their warranty obligation they can buy the machine back, but judging by the constant runaround I get whenever I needed service I'm not sure I'm comfortable trusting them to actually pay me.
They will not accept the return or replace the defective motor"
"90% restocking fee! In effect that what I was charged to return a small order with their undisclosed exorbitant return shipping/handling fee. I could have returned it for half of what they charged but they force everybody to print out and use their prepaid label. I knew I wouldn't get much back by returning it but $1.27 is an insult. My almost 1" thick Grizzly catalog is now in the trash where it belongs. "
"I ordered a lathe from grizzly. shipping container undamaged. Lathe was damaged though. No hold down bolts fastened. Paint chipped. electrical control box broken open and damaged. Grizzly wanted to send a new box and paint. they said it would be a new lathe then. I refused. how was I supposed to know what else could be wrong. It was apparently one that had been returned to them and not repacked well. I had taken pictures of the crate as it was opened after delivery and sent the pictures to them. After several weeks of phone calls and emails, they had the lathe picked up and returned to them. After hearing nothing for 2 more weeks, I called to find out when my new lathe would be shipped. I was told that a refund had been posted to my account and someone would call. never happened. I asked if they were also going to accept return of the other $300+ of lathe equipment I had bought. No response. It is 5 weeks since then and still no word. "