"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Ordering parts was easy, and the parts arrived quickly. Perfect fit for all items. Even the 3" replacement post. The grill is from the 70's and aside from being modified from a fixed mount to cart and converted from natural gas to propane about 30 years ago, it keeps going strong. New burners, rock grates and a can of high heat paint every several years are all it needs."
"Would give the company service five stars,but the product, from you know where, was of cheap quality. These venturi tubes were
difficult to adjust as they were of one stamped piece rather than flixible wire as when made in the USA 7/8 years ago. I did get it vaguely adjusted but not the way I would haVE liked."
"experience positive satisfied with all results"
"Parts were better then the originals. Ordering was simple and prices were reasonable."
"Exactly what I ordered and was delivered within a few days. "
"Good going to order more parts soon."
"arrived a day earlier that expected"
"Every replacement part for my 1973 Charm-Glo grill that I needed you had in stock. There was only one problem, which I was not
aware of at the time I ordered my parts. I received a 7" Venturi Tube, when in fact I needed a 5 1/2" Tube. The 7" Venturi Tube makes the burner sit too high, making it wobble, and not sit firmly in the casing. I will some how adapt it to work for my grill.
Your representative, Kim was very helpful in placing my order. The service was speedy as my order was delivired quickly.
Thank You;
Mark Losey"
"Ordered some replacement grill parts, and I received a direct parts in a very timely manner."
"My grill part arrived fast fit perfect best of all great price I’m back to barbecuing again thanks"
"My grill was weathered and rusty. I was very happy the parts were stainless. "
"Ordered parts 8 days ago and still no update or tracking number. I emailed yesterday but no response yet.
Got a response the next day and the parts a few days after that. Everything works fine. A little concerned because I thought that I was getting "Weber" parts, but they appear to be aftermarket. I hope they last as long as the original. "
“Thank you for taking the time to review our company! We take pride on the quality of our parts. We are not grill manufacturers but we specialize in the maintenance and repair of all kinds of grills. We truly would love feedback on how the parts work for you throughout the years. Thanks for being a GrillPartsSearch customer!”
"awesome! Parts came in the time that you said they would"
"I did not get what I ordered"
“Good evening,
Thank you for taking the time to review our company. We do appreciate all feedback from our customers. I'm sorry to hear the adjustable part your ordered from us was not what you were looking for. We spoke on the phone when you called to return the part. We were happy to refund you when you returned them, but sad that we couldn't locate an exact fit. We do hope that you are able to find a solution and you can get back to grilling soon!”
"I have been buying covers about ever three years because they wore out. This new one appears to be of a much higher quality and should last a long time. "
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Thank you for your review and comment about our customer service. The flexible venturi tubes we sell are corrugated stainless steel outer tubes with a rigid chrome steel inner tube. You have to slide the inner tube out first and then bend the outer tube to the required shape. Of course our tubes will take a little more effort to adjust because they are sturdier than the aluminum foil tubes that come with other "universal" style H or oval burners you may find online or in the big box stores. We do carry many USA-made parts but adjustable venturis are not one of them, regardless of which style you get.”