"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"i NEEDED A COVER FOR MY DISCONTINUED BAR B QUE. I SENT MY INFO VIA EMAIL AND RECEIVED A PHONE CALL WITHIN A COUPLE OF HOURS. THE AGENT I SPOKE TO CONFIRMED THAT IT WAS DISCONTINUED AND THEY HAD NO COVERS FOR THAT UNIT. HOWEVER HE DID REVIEW THE SIZING OF THE COVER WITH ME AND FOUND ONE THAT WOULD FIT. I ORDERED IT AND IT CAME IN 4 DAYS AND FIT PERFECTLY.
THE AMOUNT OF TIME HE SPENT WITH ME WAS SURPRISING AND HE WAS EXTREMELY COURTEOUS AND PATIENT."
"The representative we spoke to was very friendly and helpful. He helped to process our order, and explained when we could expect our order to be delivered. The replacement part arrived in a timely manner, and was exactly the part I needed."
"They were very helpful replace my wrong size parts quickly and when I need parts for my grill, they are the only ones I will use"
"Will use again in the future great service. Live help Fast ship"
"Andy was SO helpful and found the perfect product for us! He worked diligently to give us the best customer service!"
"part fit perfectly and I'm back grilling"
"I ordered the wrong size grill grates for my grill and called Grill Parts Search dot com to explain my situation and ask how to correct my mistake. I spoke with Andrew who was unbelievably helpful. He walked me through the process on how to find the model number on my older grill. Then, he researched previous grill grate orders for my grill to ensure that I got the correct size. Then, to make it even easier for me, he entered the order for me to make sure there would be no mistake. And, to top things off, he sent me a call tag so I could return the incorrect grates at no charge.
Grill Parts Search dot com is a great company to do business with and their service is fantastic. Rest assured, I will be ordering again from them.
John W.
"
"We received our products early and we received everything we wanted."
"Grill Parts was very proactive in finding the exact parts that was needed for my grill. They always replied to the e-mail and returned phone calls. Great service. "
"Ordered the part - it was an easy process but now over a week later parts are not even shipped yet - at least days or weeks to go. "
"I need to help and understanding what I was purchasing for a Viking grill, and the representative was extremely helpful"
"All I can say is WOW!!! Ordered parts for my Brinkmann 810-6630s. They lady who took my order had a great customer service attitude and professionalism. 5-7 days for shipping. Got an email that they don’t have all the parts at the time of ordering, I got this call late from Andrew and he just was letting me know the parts will be shipped on time, Andrew went above and beyond his part. He shipped my parts priority. My parts arrived which were new burners, heat deflectors, bypass tubes, and sear tube. I spent a weekend cleaning up my grill to be ready for new parts. Installed new parts and Wow!!!! My Barbicue is like Brand new!, Thank you Andrew and GRILLPARTS SEARCH.COM. You saved me $800.00 from having to buy a new grill. "
"Very helpful and courteous "
"The only place we could find a flame guard for out grill. Fast and courteous service."
"First of all, you answer the phone. You call back!!
As fumbled around the site, Kimberly patiently guided me to the obscure part that I needed for my grill so old it's model number is no longer to be found.
Happy customer right here."