"Many years ago, as I would visit business, I would occasionally see a small poster in some back room (usually where customers never were invited) that would show three intersecting circles labeled Price, Quality and Quick Delivery. Below the three circles it read, "Pick Any Two." However, my experience with grillpartssearch.com was absolutely where all three circles did converge and I didn't have to lower my expectations to 'pick any two'. I ordered three new stainless steel burners for my very old grill (everyone else was selling mild steel burners) for a price that was the best. They arrived within a week. Good job, guys! Take the rest of the day off!"
"Got what I ordered at a fair price, with fast delivery! Couldn't ask for more!"
"Very friendly website. The products are of great quality. The packaging was really sturdy. Took a while to get but that’s the mail. "
"Product was great and fit perfect. Shipping a little slow"
"Our parts were sent out very quick, and arrived in just a couple of days. Very good service."
"Didn’t get the cross bars like it showed in the picture when I ordered it. Tried to call and couldn’t talk to anyone sent an email and still no one responded "
"The replacement pan was great and might even be a heavier gage than the original part. Thank you."
"Fast delivery right parts I ordered and packaged very well will use this company again."
"I ordered the wrong part for my grill, but they caught it in the order process and made the correction and let me know. Saved me the hassle of learning my mistake and having to send it back and go through the process all over again."
"Andrew was pleasant and helpful, good employee."
"very helpful and was delivered quickly"
"I would be more satisfied if I knew when or if the items I ordered will arrive."
“Mr. Peterson,
When you placed your order for (2) BMHP9 heat plates, we only had one left on the shelf so we had to order more from our supplier. When that order came in, your part was not with it. We were notified the item was backordered until early-mid May. We sent you a couple emails to let you know about the delay and expected date. We received the parts and shipped to you May 7th and they were delivered on the 9th. We know how frustrating it is when there are unexpected delays getting parts. Sometimes we don't know about these delays until we order the parts and they don't come in. When this happens we do our best to keep customers informed. We are very sorry for this disappointing experience. We greatly appreciate your business and hope to have the opportunity to serve you in the future.”
"New Part fit perfectly-Grill works like a charm !"
"Product as described. Easy to order and track with fast delivery. I highly recommend Grill Parts."
"All of the parts that I ordered and received were nicely packaged and fit perfectly. To be honest, I was pleasantly surprised and very happy! Thank you, well done!"
"Tried other sites and found best price here. Char Broil didn't even list their grill on their site???"
A rep from GrillPartsSearch.com, GrillPartsSearch.com, has responded:
“Dear Mr. Atkins,
We apologize for the missing support bars on your order. Our office is closed Friday through Sunday. That is why we did not respond to your message immediately. We shipped the missing items to you with Priority Mail as soon as we returned to the office on Monday. We kindly request you reconsider the one star rating you gave our company. Thank you.”