"Purchased the wrong key because of an error on the site and not by my fault, support wont do anything, even after 15 emails. Awful customer service, won't recommand."
"If you bought something wrong or not use to you, well too bad because you can't get a refund, once they forward an email which will also be a receipt containing the CD key, you can't get a refund because they sent the CD Key to you. So if you didn't know you bought an Epic Key and was suppose to buy a Steam key, well your out of luck. So if you were in the process of buy and saw "Borderlands 3 Season pass (...", how would you know if it was a steam key or an Epic key.
Receipt and keys should be separate, customer should see a clear name of the product.
You make a Refund policy where you can't even refund, that's bull.
Also, Customer service was ignorant. And imagine hiding one of your review sites in the footer of your website PepeLaugh."
"I was skeptical at first, because I have never bought anything from the 3rd party sites, but everything was smooth. I have bought about 10 games, with fantastic discounts."
"I bought a 4 pack of Golf With Your Friends a few days ago and still haven't received my keys for the game so I can't play it.
I did talk to customer support and they seemed nice, but I still don't have the game, so sadly I can't give a good review. They did offer a refund, which was nice. I still want the game, just disappointed with the turnaround time."
"Green Man Gaming was easy to order from, and had the best pricing for a game I was waiting for. I missed the sale on Steam for Borderlands 3 for my kid, but Green Man still had it at the sale price, and saved me a load of cash and made my kid happy."
"Refusal to acknowledge regional consumer laws. Will not accept returns for faulty products."
"Quick and easy to get what I wanted, since they were on sale. I highly recommend GMG."
"Purchased and attahced to my battlenet account instantly. Cheapest price going. "
"The inability to even refund a gift makes this instantly inferior to just shopping on steam, and the misleading graphics on the site showing what a product being giftable to all regions only cements this site as a scam."
"Return policy has loopholes making refunds deniable in any situation with digital goods.
Got a good deal on a game, and am happy to keep it, but I'm rating poorly anyways because their return policy is disgusting and needs to change. All of their policies related to refunds, even the EU consumer "protection" part, contain clauses saying you can't get a refund if you view your steam key. The checkout process lands you on a page with your key front and center after payment, meaning they can deny literally anyone and everyone who requests a refund. As long at these policies are this way, I can't say that I trust the company."
"Perfecto, codigo steam al instante."
"Wouldn't refund something clearly that was their fault the told my to contact ubisoft "
"Purchase went great and codes were delivered instantly. All codes worked perfectly with no faults.
If you want headache free purchases, look no further"
"Price corresponding and really good.
Delivery very fast.
No problem occured."
"I bought a game that wouldn't run and they refused to give me a refund or any type of credit. I didn't even play the game and contacted them within a few hours of purchase. I will never buy anything from greenman gaming. And unless you want to just give them your money like I did and get nothing in return stay away from this company. When you treat customers like this you lose them for ever."