"Ordered FedEx 2 day. Rec'd confirmation e-mail, then absolutly nothing. No communication. They were not accepting any calls so the toll free # was no good. Called long distance after a search with Verizon and still nothing. We will never shop with them again and only hope we can get our money back because they guaranteed they had the merchandise in-stock and apparently don't even have people working to answer emails or calls."
"I like it!
Good prices and good customer service + cheap but fast shipping = me happy!
Bought Guild Wars from them and it only took em two days to deliver it.Since it is holiday season they keep changing the games prices almost every day.
So, a day after i ordered it, the games price went down 5 bucks.Well,i called them and they credited me the 5 bucks without any hassle.
Very reliable and trustworthy store."
"I ordered Quake4 DVD on one of Gogamer.com "48 hour madness" sales and selected the "dirt cheap shipping option". I didn't the game right away, so I thought no big deal if it takes awhile. Well, awhile turned into NEVER. I never received my item and after multiple emails, phone calls, etc. etc. I am out $40 for dealing with this bogus company. Shop at your own risk, these guys are thieves."
"I've ordered several games from here and they have GREAT prices! The 48 hour madness sale is awesome! My orders are usually processed and shipped within 1-2 business days. The dirt cheap shipping is cheap ($1.99), but if you want the order quick i'd suggest forking out a few bucks for faster shipping. Never had a defective game or problems with any of my orders! Will continue doing business with GoGamer.com!"
"They had the cheapest price on F.E.A.R DVD, ordered it on Oct. 21st arrived on Oct. 26th, 2005. Extremely fast shipping using USPS. Will buy more games from them soon. hehe"
"Always try to buy game titles from this company for their reliable and quick service and low prices. Various low-cost shipping options, and they always deliver on time or sooner. Very professional."
"I purchased a copy of Unreal 2004 DVD edition, It did not come with a CD-Key. I used the gogamer support email and got a new key within a day. VERY satisfied with their customer service."
"Product prices are GREAT. Shipping prices are nice and they don't overcharge for shipping like other companies. Shipping was also fast."
"I've purchased from them several times and I usually have a good experience. The only complaint I have is that on their 48-hour madness deals are sometimes import products. While the product is under the 48-hour madness sale, it doesn't say that it is an import product. When it goes back to regular price, then the product says that it is an import product. But besides that, I always get prompt shipping and they sometimes stick a few goodies, like a free mouse pad or sticky pad. I will continue to buy from them in the future."
"Ordered GTA:San Andreas on the 8th, and they shipped it out within 3 HOURS. Recieved it on the 10 via FedEx 2-day as expected. Packing could have been better, as the game was just floating around inside of the FedEx box without any packing materials, but it arrived fine. They tossed in a free keychain with a light.
The price was still the cheapest around, even with teh shipping charge. Overall I'm impressed and wouldn't hesitate to order from them again."
"Everything seems to be arriving intact and correctly, but gogamer took their sweet time shipping out my order and then used one of the cheapest shipping methods possible. I can't believe that I paid for shipping. It's a good thing I got a great price or I wouldn't ever shop there again."
"I use to be satisfied with GoGamer, then this happened. I ordered two older games that I'd been wanting and used their cheapest shipping method. After seeing my card charged and waiting about a month, I emailed their customer support with the order number and explained that I hadn't recieved the order and asked what can be done... Two months later I'm still waiting for an answer. Unless they provide some kind of support, I won't order from them again and will advise all my associates to stay away. They have good prices, but it seems that if something doesn't work out right you're left high and dry. C'mon GoGamer, you're better that that...right? "
"These guys freaking rock. I have ordered about a dozen games from them, each of them for considerably less than anywhere else. They all arrived in a very timely manner. I am in Iraq and it still gets here fast. Love em to death."
"Bought a game off of them during one of their 48 Hour Madness sales and arrived in good order. They have great prices, and I'll probably buy off of them again in the future."
"I hope everyone ordering from them for the first time has better luck than when I ordered Day Of Defeat and 2 other games from them when they were part of their 48hour Madness sale back in January.
Everything seemed fine when I ordered. I was sent a confirmation email the day I ordered. My credit card was then charged the next day for the 3 games, and I was sent a tracking number by email stating the order has shipped. The information they had online for my order also indicated it had shipped already, yet after more than a week, the tracking number was still unrecognized by the carrier.
I then proceeded to email GoGamer about 4 times over a 10 day period (about every other day) using their online customer support form, asking them about the status of my order, and they never responded once. I finally called them on the phone, (yes they actually do answer it fairly quick too) and was eventually told that the order was not even actually shipped yet because Day of Defeat was on backorder!
After wasting time trying to contact them by email and waiting for an answer, it was now more than 3 weeks after the initial order when I finally found out the bad news with my call to them. So why didn't GoGamer send me an email stating that the game was on backorder and may or may not ever be available to ship anyway?
They charge your card very quickly after orders, regardless of whether an item can or cannot be shipped, and instead of contacting you about the delay or possibility that the product may never be in stock again to be able to ever complete your order, GoGamer holds onto your money as long as they can as they wait for you to eventually have to resort to contacting them by phone to get answers, because they don't answer their own online email form requests sent to them!
The charge was finally credited back to my account more than a week after my cancellation call, and over a month after the initial charge to my account.
Charges shouldn't be done until the product is actually shipped, and GoGamer doesn't have the decency to email their customers and tell them of the delay, and at least give them the chance to immediately cancel the order at that time and get an instant refund.
GoGamer needs to get their act in gear before I would ever consider attempting to purchase from them again! "