"Great products at a great price, fast delivery
!!!!"
"Took a month to get my glasses while they kept saying it was a quality issue when they actually just sold out of my frames. Then kept saying for a month that it was getting ready for shipment all and all a waste of time tried contacting multiple times every person does seem real or scripted like they claim it’s a person but actually maybe ai I ended up canceling and it’s been half a month and still no money either so 2 months in Toto all no glasses or money "
"I received the wrong pair of glasses. Have been trying to contact them for the last month and have not been able to speak to a person. The AI help center is not providing the help I need. "
"Great quality and quick shipment - Prices are reasonable as well"
"After returning my first pair, I had a bit of difficulty with the site accepting the code I was given for store credit to purchase my set of glasses"
"I have ordered several times from this site. Always satisfied."
"I buy the sunglasses, i pay, u send"
"The prices and quality get no better than this. Glassesusa is the absolute best!"
"You excepted my money without a prescription. That is completely immoral."
“Hi,
We're sorry if you encountered any difficulties. Orders can be placed by entering the prescription values , uploading a copy of your prescription or sending the prescription to us according to the information on the prescription page during the ordering process. An email was sent to you with instructions on how to send us your prescription.
If you require any assistance, our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Yours truly,
GlassesUSA.com
”
"I didn't understand the pricing. Seems much higher after entering info. even where it says free lenses... Although I do love the glasses.
Online chat didn't help with questions about a previous order - talking with "machine"."
“Hi,
We're sorry if you encountered any difficulties while placing your order. It appears that you had selected an upgraded lens package and additional coatings that do incur additional costs.
At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”
"good selection on premium frames, decent prices, and reasonable shipping times. hopefully the glasses are as nice as the website is user friendly"
"I literally doubled my sets of glasses for free!!!"
"The variety of styles, lenses, etc. are awesome. So is being able to "try on" the glasses before buying them. I'll always order from GlassesUSA."
"Great experience, great glasses, great service! Thank you!"
"Ordering was easy! I would have liked a final review page to double check the prescription and PD’s I entered. Otherwise easy and fantastic ordering process!"
"I ordered prescription sunglasses on march 25 they said it would take 3 business days to finish. It’s now April 14th, 15 days after “completion”. Still no updates on delivery or nothing. Stay away from shady companies like GlassesUSA. Unprofessional and dishonest business practices. Just save your time and money "
“Hi,
We’re sorry to hear that you experienced difficulties with your glasses order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
Your glasses are in transit and en route to you. The tracking details are available at: https://www.glassesusa.com/tracking/search/
Our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
Our apologies for any inconvenience and thank you for your patience.
Yours truly,
GlassesUSA.com
”
A rep from GlassesUSA, GlassesUSA Customer Care, has responded:
“Hi,
We're sorry if you encountered any difficulties while placing your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met and our Customer Care Team is available 24/7 on Live Chat at GlassesUSA.com or by phone everyday from 7 am to midnight EST at 1-844-244-1186.
Additionally, you can check out our Help Center and get instant answers to the most common questions. https://support.glassesusa.com/hc/en-us
We are glad that you were able to place your order with the store credit code. Your glasses are in production and we will keep you updated throughout the process.
Our apologies for any inconvenience and we hope that you will enjoy your new glasses.
Yours truly,
GlassesUSA.com
”