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Product & services pricing
2.19/5
Chance of future purchase:
2.19/5
Shipping & packaging:
2.82/5
Customer service:
1.67/5
Return/Replacement policy:
2.50/5

Verified
5/5

2018-04-07

Satisfied Ham

"Got what I wanted with no hassle which is unusual these days."

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Verified
4/5

2018-04-06

Satisfaction

"The item is all I was told it would be-----very happy with unit!!!
Using FedEx with "Smart Post" not so good.. It was smart till it got to Gig Harbor Post office, and then all went bad. They can't even deliver to a in house P.O. Box. The last time I was expecting a package, they said it couldn't be delivered, and sent it back to sender the same day. (no phone call - nothing)
This time, I did get my package, but 2 days after they said it had been delivered to address. Not happy with that.

Again, I am pleased with product!!!!
Customer service was very helpful and polite!!!

Thank You!!!
Michael Murray
"


Verified
5/5

2018-04-05

Great Prices, Fast Service

"I have ordered ham radio equipment several times through GigaParts. The prices are competitive and they ship in stock items quickly. Recommended!"

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Verified
4/5

2018-04-02

Almost the Same $20 Grab Box

"I like the service from GigaParts, the people, the delivery, and most everything else. They are polite on the telephone, helpful, and in most cases knowledgeable. The one thing that I DID NOT LIKE.

The $20 Mystery Box. The fist one was marginal. The second one was the same as the first with minor variations. If you buy one and decide to buy another, You'll already have a antenna tape measure and the cable you can throw in your junk box and probably never use. It was pretty much junk after the tape measure. Only buy one if you dare, but a regular tape measure will work just as well if you already know 468/f - Mhz.

Outside of that, or if you are really lucky and GigaParts feels really generous. You'll get something worth more than the antenna tape measure.
"

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Verified
5/5

2018-03-30

Great Experience

"Chatted with Steve on line to make sure the product I wanted was in fact in stock.
He assured me it was and 4 days later it arrived in tact as advertised.

Thanks from a proud new owner of an Icom 7610

Regards,
Bob Gill , K5BG
"


Verified
5/5

2018-03-26

Yaesu FT-991A purchase

"Contacted Gigaparts to order new FT-991A. Arrived on time very helpful customer service person. Would buy from Gigaparts again based on my 991A experience. "

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Verified
2/5

2018-03-26

status of order

" I guess these will be my last time to order, not being notify about my status of order ???
Don't get me wrong , I always purchasing items for my Ham hobby in Giga Parts, but this time ,
I am not happy at all.
Anyway Thanks alot, I just wait for whenever my items be delivered.
RIZ
"


Rep reply posted 2018-04-04
A rep from GigaParts, GigaParts, has responded:

“Hello!
Please contact us to confirm your email address. I see we sent multiple updates to the email address you provided for your account. I have also left voicemails for you at the phone number on your account. You can reach us Mon-Sat 9AM-6PM at 866-535-4442.

Sue
Customer Service Manager
GigaParts,Inc. ”


Verified
1/5

2018-03-26

Never Again

"Items described as included with the product were not delivered. Description states software included. Shipping from the store, Huntsville, AL was two hours away. Asked for USPS delivery. Package was put on Fedex, went from Huntsville, AL to Ellenwood, GA to Birmingham, AL to my address. Took 8 days. The other item ordered took 2 days.. and it came from Nevada. Go figure. The person I talked to on Chat said they would have a customer service rep call me... still waiting. "


Rep reply posted 2018-04-04
A rep from GigaParts, GigaParts, has responded:

“I am sorry for the problem with your order! We were unable to reach you at the phone number you have listed on your account. We researched and found that our website was incorrect to state that the unit included software. We had one of our technicians place the download needed onto a disc for you and we have corrected the website. Our goal is a 5 star experience every time you shop with us. We do hope you will shop with us again in the future to allow us to regain your confidence in our company. Please feel free to reach out to me personally. Your business is very important to us!
Sue
Customer Manager
GigaParts,Inc.


Verified
5/5

2018-03-23

Needed items received

"The items I ordered were needed for my radio room. It was easy to order and the items arrived soon after the order was placed. In summary, this was a great experience."


Verified
5/5

2018-03-18

You guys did a good job thank you

"Good job , thanks
I don't like to do reviews so , I am pleased for what I purchased from you guys and how you all do business
"

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Verified
2/5

2018-03-17

Pony Express Delivery

"Ordered 4 items where 3 were in stock and one wasn’t! Received one item in two days, and two others from a different location will take 17 days from time of order! Fourth item will not be in for several weeks so I ordered it from another vendor and received it in 3 days! Since when has Fed Ex taken 9 days to ship something 328 miles? "


Rep reply posted 2018-05-01
A rep from GigaParts, GigaParts, has responded:

“Thank you for taking my phone call and allowing me to explain the different shipping options we have available. We greatly appreciate your business and look forward to assisting you again in the future. ”


Verified
5/5

2016-12-16

Great Company

"Have had many purchases from GigaParts and have never had a single problem. Good company, helpful customer services, fair prices, and quick delivery. Keep it up folks."

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Verified
5/5

2018-03-16

All around

"Great customer service, got me exactly what I needed. Prices are the best out there. Products were packed well and shipped out promptly. Great service! "


Verified
4/5

2018-03-16

Overall very satisfied

"There was a small glitch in placing the order for a HF transceiver in which the free shipping option disappeared once halfway through the checkout process. I closed the browser page and started over and all was well. Both items I ordered were shipped quickly and received very quickly considering I opted for free shipping. Also, I would mention that the pricing on the stuff I bought was as good as you can get.

I'll be back when I need more gear.
"


Verified
5/5

2018-03-10

End feed antenna

"Delivered as promised. A great company "

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