ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
2.19/5
Chance of future purchase:
2.19/5
Shipping & packaging:
2.82/5
Customer service:
1.67/5
Return/Replacement policy:
2.50/5

Verified
5/5

2022-04-30

GigaParts always delivers the right product on time.

"GigaParts always delivers the right product on time. There’s no guessing if you’ll get what you are expecting, and at the right price."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-30

Gigaparts is super!

"Gigaparts is always easy to deal with and very prompt on shipping!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-30

Extremely happy with prompt service and quality of merchandise

"I couldn’t be more pleased with the quick shipment of items, or the quality of the products themselves!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2022-04-30

Good price, fast delivery

"Got what I ordered quickly and at a competitive price. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2022-04-30

good

"support staff was excellent"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-30

Excellent service

"Fast shipping reasonable price "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-30

an open box item

"I was looking for a Kenwood TM-281 A. This was a replacement for a damaged TM 281 A damaged encoder. This replacement radio went into a portable packet radio box. It arrived on time and in the described condition if not better than advertised. It appeared as if the only thing which happened was the seal on the box was broken.

This is a great radio, and GigaParts delivered.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-30

Bravo

"Love you guys bravo and brava"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
1/5

2022-04-30

Returned defective code oscillator and got charged a restocking fee

"I returned a defective morse code oscillator after talking to a GigiPart rep by phone. I was charged a restocking fee even after detailing my trouble with the oscillator. This was an easy way for me to test Gigipart’s commitment to customer care. Lesson learned: never purchase through Gigipart. I’ll go through HRO or Amazon in the future and be sure I can get 100% return on defective merchandise."

Detailed Review Benchmark + -
Overall customer service
Product Returns/Refunds/Exchanges

Verified
2/5

2022-04-30

Items were missing from the item ordered.

"I had ordered a headset for use with my ham radio equipment. 3 of the items that were to be included with the headset were missing. and one of the other parts was defective. Called Giga Parts and had to explain to their customer service at least 3 to 4 times what was missing. I Emailed them and asked what I needed to do to return the product, only to be told there was a 15% restocking fee and I had to pay for return shipping. Very dissatisfied and will not be ordering from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2022-04-30

MFJ telescopic antenna, with stand.

"MFJ telescopic antenna, with stand. Seems to work just fine. Kind regards, Howard Pew."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2022-04-30

Excellent service!!!!

"Everything was ok, on time, well package ."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-30

Easy shopping and fast delivery

"The web site gave me a very good understanding of the product. The product came just a few days after I ordered, and it was exactly what I expected."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
3/5

2022-04-30

Good products, customer service somewhat lacking.

"Sent email trying to return item. No one responded. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2022-04-30

CW Oscillator

"Working on my straight key CW, and this oscillator is exactly what I needed. Shipped fast, exactly as advertised, I would recommend GigaParts."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process