"No problems. Received my order quick too."
"I ordered an ICOM IC-7100 on Saturday and got it on Thursday. The $7 extra for Fedex was worth while. I had a question about a manufacturer's rebate and my question was answered promptly.
The set is a wonder. Five usable modes on 12 bands. General coverage receiver. I'm surprised that ICOM can sell any other ham radio. This one has so much bang for the buck. I did buy the extended warranty."
"Painless ordering, quick delivery on my new IC7300. I mistakenly ordered the wrong power supply. One phone call, and five minutes later the correct one was added to my order and the old one cancelled. "
"Excellent experience, the order was delivered promptly was in excellent shape, I'm a happy customer."
"Great service along with fast Shipping!!!"
"Great online interaction with store expert. Order arrived as promised. "
"From online ordering to receiving the product i can say that i am very satisfied.
I received my MFJ1026 on the day i expected, well packed and it worked as it should be with no problems. Great experience also with their customer service !!"
"I needed to replace my HF equipment. I decided to purchase from GigaParts - their website was very friendly, and their service, great and fast. "
"My Kenwood TM-D710 was delivered in great shape and very timely. This seems to be a great radio."
"Item was delivered on time & undamaged. An ancillary item is back ordered, and hasn't arrived yet. (A nice touch...they didn't charge my credit card on the back ordered item. I'm presuming they will when it arrives at their warehouse facility.)"
"They had the microphone I needed in stock and shipped it the same day and I got it before I even started looking for it! Wow that was fast. And it was free shipping!"
"good job this is the 3rd time I have order ,"
"Very Poor followup communications. I placed an order for 3 items. An Alpha Delta DX-DD for my dad. 325 Feet of Rope and a couple of packs of anti seize. The Rope was back ordered! I ask for them to ship the in stock items since I paid for expedited shipping. Then I get an email asking for split shipping cost?????? The order was over $99??? Send the items in stock using the expedited shipping and Free ship the Rope when it comes in??? NO, I would have to pay for the split shipping! The order was placed 4/3/20. This is 4/17/20 and nothing in the mail and they have no idea when the rope will arrive. I understand the rope issue! BUT no attention to the other items that were in stock. Why should I pay for split shipping when the order was OVER $99 ???? Ship the items in stock using my expedited shipping that I paid for and ship the rope when it comes in for free????? I ran my own communications business for over 20 years and would never do the customer this way. What good is the expedited shipping if I have to wait on the rope to get in and they have no idea when it will arrive!!! Someone needs to take a Logistics Class !!! "
"Another successful transaction! Great service and delivery!"
"Questions asked were answered and a purchase made."
A rep from GigaParts, GigaParts, has responded:
“Nelson,
I am very sorry if there was a misunderstanding of the order policies. The policies are in place in an effort to keep our prices low every time you shop. Please know we are not trying to be difficult. We do have to charge to cover the cost of the extra package being shipped. If what was on backorder had been over $99 it would have qualified for free shipping. We do our best to convey when items are not in stock and it is not unusual for a customer to place an order with expedited shipping knowing that when all items are in stock the package will be expedited in the time frame chosen.
(Free shipping -- no shipping, handling, or packaging fees will be charged on shipments consisting of at least $99 in new radio gear that are shipping to physical addresses located in any of the contiguous 48 states. Orders containing both in-stock and out of stock items will not ship until all items are in-stock, unless you specifically request shipping the in-stock items separately, which incur additional shipping charges. Free shipping is only available on shipments of $99 or more.)
Sue
Customer Service Manager
GigaParts,Inc.
”