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Product & services pricing
4.41/5
Chance of future purchase:
4.86/5
Shipping & packaging:
4.73/5
Customer service:
4.85/5
Return/Replacement policy:
5.00/5

Verified
5/5

2023-12-05

Highly Recommend

"Very happy with service provided - professional, efficient and pleasure to deal with. "

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Rep reply posted 2023-12-05
A rep from Geeks2U, Geeks2U, has responded:

“Thanks for your feedback, happy we could help!”


Verified
5/5

2023-12-02

Geeks 2U Service Call

"I was having issues with a new computer that wasn't working as I wanted it to so I contacted Geeks2U whom I had used previously.

Their response time was spot-on, their technician was a very nice chap who was very knowledgeable and easy to deal with.

He took the time to explain what he was doing and how it would fix the issues I was having.

I wouldn't hesitate to call them again.
"

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Rep reply posted 2023-12-04
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback.
I'm pleased to hear we could get your new computer working!”


Verified
5/5

2023-11-28

Satisfied customer

"Gary was on time, polite, understood my requirements and implemented what was wanted. He was also helpful with tips and information and gave affirmation that how I had been storing my data was the correct way."

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Rep reply posted 2023-12-03
A rep from Geeks2U, Geeks2U, has responded:

“I'm happy to hear Gary could help!
Thank you for your feedbacl”


Verified
5/5

2023-11-28

New router confirmed a clunker in my home

"Wasting many, many hours trying to install a modern router (no names) which led to using the services of a real expert. God knows how much more time I would have lost not knowing that the task was actually not possible. I learned an enormous amount watching the knowledgeable techie work the iPad, laptop, phone and desktop all together. Now happy using the old router and having my low opinion of modern digital architecture validated and confirmed. Amazon has confirmed my router's return. Never again."

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Rep reply posted 2023-11-29
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback! I'm pleased to hear everything is running smoothly with your old router now!”


Verified
5/5

2023-11-28

Good old fashioned service

"Brian, the technician who visited us was exceptionally helpful, and appears to have resolved the issue we had with a laptop. He was friendly and sociable and we would be happy to have him return should we have any further computer issues."


Rep reply posted 2023-11-29
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your feedback! I'm pleased to hear Brian was able to help, and we'd be more than happy to have him back out to you in the future. ”


Verified
5/5

2023-11-28

Geeks2U and me!

"Brendan is polite and patient, very easy to deal with and this was his third time dealing with a techno ignorant person…..polite and patient each time. Problems solved, advice given, Geeks2U was someone we could/can always call on"

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Rep reply posted 2023-11-29
A rep from Geeks2U, Geeks2U, has responded:

“Glad Brendan was able to help you once again”


Verified
5/5

2023-11-28

Excellent service and knowledge

"I had a young man called Harvey on the Northern Beaches visit me to set up my new laptop as I was having issues. Not only did he fix all the issues he set up a new email account for me . He was very polite and friendly and nothing was too much trouble. Highly recommend the geeks!!!!!"

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Rep reply posted 2023-11-29
A rep from Geeks2U, Geeks2U, has responded:

“Happy to hear that tech Harvey went above and beyond for you. Appreciate the feedback”


Verified
5/5

2023-11-22

Fixed long standing and annoying issue with emails and messages

"The service and communication was prompt, knowledgeable and courteous. Nicholas in particular was a pleasure to deal with.
"

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Rep reply posted 2023-11-22
A rep from Geeks2U, Geeks2U, has responded:

“Great to hear Nicholas was able to provide you with a satisfying IT support experience. Thank you for your review.”


Verified
5/5

2023-11-22

New computer system & printer installation

"I can't praise Michael highly enough, he was able to answer ALL my questions and solve any problems I had. He installed our new computer system & printer, backed up all our files and found solutions to existing problems that we were experiencing. Michael...you ROCK!!!"

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Rep reply posted 2023-11-22
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for your review! So glad to hear all your IT systems were installed and running smoothly!”


Verified
5/5

2023-11-21

quick and courteous

"as above. all problems solved"

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Rep reply posted 2023-11-21
A rep from Geeks2U, Geeks2U, has responded:

“Thanks for the feedback. Glad to hear your problems were solved.”


Verified
5/5

2023-11-17

Laptop issues

" James was terrific, he really LISTENED and then explained how to fix things very clearly, and helped me to get to where I needed to be with q number of issues. He was very patient and knowledgeable.
Patricia, age 77
"


Rep reply posted 2023-11-19
A rep from Geeks2U, Geeks2U, has responded:

“Thanks for the feedback, Patricia. Great to hear that James was able to help you through you the issues.”


Verified
5/5

2023-11-15

Excellent and timely service.

"Tarooj arrived on time. He was friendly and very efficiently solved our issue with a minimum of fuss."

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Rep reply posted 2023-11-16
A rep from Geeks2U, Geeks2U, has responded:

“Always good to hear that the service was a positive one. Thanks for the feedback”


Verified
5/5

2023-11-14

Outstanding customer service

"Reuben, the technician showed up on time and his service was outstanding -friendly, efficient and thorough. Would certainly recommend this service to others!"

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Rep reply posted 2023-11-14
A rep from Geeks2U, Geeks2U, has responded:

“Thank you for the feedback, We are so glad Reuben was able to help and provide you with good service!”


Verified
5/5

2023-11-14

Another positive experience

"I've used Geeks2U many times. Phone CSR to set it up was great. Bu I knew I needed onsite support, and they booked it in. I always ask for James - he's really good and easy to work with. I think their rates are fair for on site support. Can't imagine why I'd try anyone else."

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Rep reply posted 2023-11-14
A rep from Geeks2U, Geeks2U, has responded:

“Thank you so much for the kind words and continued business, we are so pleased we have been able to assist.”


Verified
5/5

2023-11-11

Great Service......

"This is the second time that I have been fortunate enough to have Emilio attend over the years, he is a very experienced and capable representative for you company plus he brings with him an obvious conscientiousness amongst his many skills. Thank you once again........"

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Rep reply posted 2023-11-12
A rep from Geeks2U, Geeks2U, has responded:

“Glad Emilio was able to help once again. Thanks for the feedback”