"When my tool box arrived it was damaged with a very proponent dent and the top and second draws was hanging down on one side because of broken welds. I emailed Garage-Organization regarding the damage and was advised by Molly Watson to send photos of the damage. I took photos of the damage, emailed them and received a response the next day stating they were going to send me a new box and that it would be double packed to be sure it arrived with no damage. It arrived today double packed without any damage. The customer service I received was worthy of a 5 star excellent review."

"I ordered my bench with ease. The delivery people found my garage open and just put the box inside. Workers tearing out the ceiling piled items on and round it and covered it with a drop cloth so I thought it had not arrived. The shipper chat line told me it was delivered to another address. That started a chain of searching that took a week to sort out. I felt well cared for by G-O. They had prepared another bench for shipment before we located the first one. I would not have had to wait much longer. "

"When my order for 2 MonsterRax shelving units was delivered, there were several pieces missing from one of the units. I sent an email at 10:00 on a Saturday evening to request the missing parts, hoping for a response on the following Monday. I got my response in less than an hour! On a Saturday night! They asked me to open all the boxes I received and verify the parts were not packed elsewhere. I did, and let them know later that night. I got another response before 7:00 the next morning (Sunday!), informing me that they would send out the replacement parts. I received all the missing parts on Tuesday afternoon. That is pretty impressive customer service! I just might have to find an excuse to order more MonsterRax!"

"I purchased three (3) of their (product #116387) 4'x8' racks, manufactured by MonsterRax. There were three reasons I made the purchase from Garage-Organization as opposed to going somewhere else.

The first reason is that the materials this product is made of: Industrial strength steel. Clearly, this was going to be a heavy, sturdy product. And it is.

The second reason was pricing and free shipping. The "end-result for the value" of each of these is truly fantastic. And the fact that something so heavy and odd-shaped (the 8' rails) shipped for free is a big, big deal. And that's on top of a very affordable price for each. Arrival of the product to my door was sooner than I expected.

But the third reason I purchased was one of the most critical; there is an installation video posted right at the site that I was able to watch prior to making the purchase. THAT was key. After watching the video a couple of times, I knew I could pull off a project of getting three of these into my garage. And I knew that BEFORE the purchase.

After I placed the order online, there was a follow-up phone call from them verifying the shipping address (because it differed from my billing address). I appreciated this call because it was protective-in-nature of my credit card. During that call, the individual made sure I knew that if I had any issues or questions or problems, to give them a call directly. It was sincere, and I liked knowing I could do so if needed.

Not typically a do-it-yourself-er, but capable, I spent a lot of time planning, both structurally and mathematically. I got up into the space over the garage, and once I understood the layout of the joists and the hazards, and took my measurements from above, their video and printed instructions provided every single thing I needed. The printed instructions included special circumstances, like driving a lag screw into a header at an angle when there is not enough stud directly below (such as in a corner, or near a wall). Had I not *read* that, I don't believe I would have had the confidence to do so and feel like it was safe. The instructions and guidance for this product are SO WELL DONE that the slightly nervous layman can do this with relative ease.

Every single element of the installation went off without a hitch, and exactly as-per their instructions. I have three racks installed, plenty of room to walk under them since the height is adjustable, and I still get my two two cars into the garage. I now have the ability to use the garage for BOTH parking and storage, with now nearly 100 square feet of storage space, and exponential to that if you consider vertical stacking. I did not have that option before.

I am thrilled with these racks and with the installation materials."

"I purchased a six shelf, stainless steel and chrome, NSF, commercial shelving. I was informed it was backordered and if I didn't want to wait I could order something else or receive a refund. I wanted this particular unit because it had all the features I required and the price was great! I said I'd wait and after a week I was sent notice that my order was on the way. It arrived as promised and promptly, unfortunately it also arrived in a damaged cardboard box and some of the damaged parts and shelves made it unusable. I wrote an email to explain the issue and attached photos to illustrate the problems. Customer Service had a resolution to this issue within an hour. A new shelving unit is on the way and a return prepayed shipping label will be provided."

"Unbelievable customer service - quick responses, thorough answers. I had a number of questions trying to decide what type of product I needed, and some technical issues. Everything was answered in minutes down to the final details. "

"Great customer service both with the ordering process and responding to any issues."

"I originally bought a Pitstop desk chair from Garage-organization in 2015. Now, the leather is peeling and cracked on the seat. I contacted them about the chair, because it's under warranty. They responded the same day and were quick to contact the manufacturer. The next day, I received a message that I would be getting a replacement seat. They were fast, courteous and helpful in addressing my claim and I would shop there again! Thanks!!"

"Ordered a pair of garage ladder hooks which were delivered promptly. Unfortunately, the incorrect ones were shipped.
I sent a customer support note late on a weekend night and was pleasantly surprised to receive "we will make it right" from the owner within 5 minutes!
And true to the word, the replacements arrived today.
When I asked about returning the incorrect units, the owner said "keep them".
Very impressed ! Thank you "

"Excellent customer service."

"Over the past couple of years I have placed a handful of orders at Garage-Organziation.com.

I have always appreciated the selection of high quality products and fast, accurate processing, shipping and delivery. Top notch.

Part of a recent order was damaged in shipping by the CARRIER. I contacted Garage-Organization and let them know. They asked for pictures and immediately sent replacement product.

I could not be more pleased with how consistently responsive they are.

I recommend Garage-Organization.com without reservation based on quality products, competitive pricing and excellent service."

"Very competitive pricing and absolutely fantastic service and speed with the order."

"The entire process (order > delivery > customer service) was easy and even enjoyable. Molly in customer service was the cherry on top. If I need additional pieces in the future I will definitely order from you.
"

"Molly helped save the day. She was incredible. You are most fortunate to have her on the team! Great customer service skills!!"

"The item I purchased from Garage-Organization arrived in a timely manner in perfect condition, besides being satisfied with that, the great price, and free delivery was even more reason to give Garage-Organization my business."