"Poor customer service from Direct2Drive...

I purchased a discount code for $20 off of a video game; however, please note Direct2Drive used the term discount code which apparently is not the same as the typical gift card/code/credit. A normal gift card/code/credit is like cash, but only for that related store. You can use coupons and other codes in addition to the gift card/code/credit.

I was not able to use use the discount code with a promotional code for 20% off during Presidents Day weekend.
The terms for the discount code did not state anything about not being able to stack with promotions.
There are also no terms regarding stacking of codes on Direct2Drive's website.

I spoke with with a customer service representative which simply stated the codes cannot be combined on a single purchase.
I replied asking for wording on where it states they cannot be combined and presented my argument on how a $20 discount code should be like a gift card.
My comment was escalated to a Lead Technical Specialist, which only stated they cannot be combined. She chose to completely ignore my request to show the terms of using codes on Direct2Drive's website.

I will not be doing anymore business with this company due to poor customer service and ambiguous terms.

Update:
After pushing the matter further, Direct2Drive finally issued a refund and closed my account.
They also tried to retain me as a customer with a $20 credit on my next order, but why would I do business with a company like this?
The extent I had to push was threaten that I would start a credit card dispute, file complaints with the state Attorney General, the FTC, and IGN Entertainment Inc.
Again customer service with this place is abysmal.

Update:
I know I said I did not want to do business with this company anymore, but the complimentary game offer from IGNChristine really shows the effort IGN is doing to address my unique situation.
With this level of customer service I have updated my review and give my thanks to IGNChristine for turning this issue right side up!"

"Direct2Drive is amazing. I've been purchasing games from them for years and I have had nothing but great experiences. When needed, the customer support is always quick, helpful, and extremely polite. Could not ask for more in a company."

"Excellent service all round. I received an email with details of my order within minutes of placing it. Although I didn't receive the key which should have been sent out, when I raised a ticket asking Direct2Drive to re-send the key, they did so, within 4 minutes!

Later, I had a query, which was dealt with promptly and courteously until resolved."

"Very competitive prices, fast download speeds, and a wide selection! Customer service is always quick to respond to any problems. I highly recommend!"

"I am a new customer of Direct2Drive. I was refered to the site by a family member who now only buys his games only because of the customer service he gets from the company. We have both noticed a quick, accurate, and polite staff. Whatever you are doing in this department keep it up. I also recommend everyone to the Direct2Drive site.

Thanks

J. LaPier"

"My experience with Direct2drive is (so far) only based on contact with customer support and not on buying. Reason why i couldn't buy games which i want is in publisher policy to allow games only for certain regions. So, i don't see fault of D2D service for that and don't keep any blame on them and for sure will continue to keep in mind D2D as site from which i want to buy games.
Experience with customer service is very pleasant, their response to my questions (contact person was Mr. Harry Vansickle) are fast, resourceful and i got all answers what i ask/need. I am highly satisfied with quality of D2D customer service and their approach to customer. "

"Good, i have problems with phone number's,but suport helped me and really fast!!!
It's full of win D2D.
"

"Sorted my problems quickly (even on a Sunday) the download maxed my conenction continuesly."

"I live in the Russian Federation and didn't think at all that there is such foreign site on which it is possible to buy quickly and at a discount! I recommend to all!!!"

"Direct2Drive is the best one. Their support is very powerful and helpful. I will shopping again via Direct2Drive."

"This was my 1st time using Direct2Drive after being a long time user of steam. The price on D2D was cheaper than steam for this particular game so I went ahead and decided to try them out. I had some issues registering my credit card for their site, so I sent in a customer support ticket and they got back to me within a half an hour. Extremely fast and professional I would highly recommend using D2D to anyone. I plan on using them again in the future if their prices beat steams."

"This online service is top notch. I was pleasantly surprised to recieve near immedeate and personal assistance, over email no less! Tuned in to the needs of their customers (even ones from 3 years ago in my case) they miss nothing. The only thing left to be desired is a cherry on top. Speaking of which..."

"The purchase went smoothly after I sorted a few issues I was having with my credit card. The 20% off was awesome."

"Well what can i say? i wanted to buy a game: Heroes of Newerth, and after going to their site i found out that they didnt sell it in our region, i got disappointed. After that i found out that S2Games had resellers, one of them was Direct2Drive. i got shocked when i saw that the game was just 1 dollar more expensive than in S2Games, and after i found out that they had a 20% discount so i got the game even cheaper. what can i say after this? I LOVE DIRECT2DRIVE and im gna buy everything from them from now on!"

"Direct2Drive made it a little difficult to purchase a product from them because my initial purchase was delayed for "review." I realize now though that they are just doing that to protect accounts from unauthorized purchases. I contacted their customer service department and they quickly responded and found a solution to the problem. Now I am very happy with my purchase and will use their services again!"