"Beware on the PSP! I was assured when I bought my floor model widescreen TV that anything that happened to the TV was covered...well now that it's time to get a repair done, it appears that not "everything" is covered, burn in of the side bars in particular is not covered. So do yourself a favour and ignore the sales rep with their stupid little checklists of all these fantastic features, the warranty is an extended warranty plain and simple - it only covers precisely whatever the mfu warranty covers. Well I guess my family and I are SOL. Thanks Future Shop! It was nice spending $1000's of dollars a year at your store for all those years, but guess who's not buying personal or business items from Future Shop anymore!"
"Say whatever you want, but i actually sat down and read every single post about future shop on this website. I did it because i work for future shop and i want to know what the customers didnt seem to like. Yes mr/mrs customer... we care...
anyway... after reading all of them i have a few things to say..
First of all, if you want to be treated well, here are some tips...
1. Treat the sales person like a HUMAN BEING... you do this to people you meet on the street. is it too much to ask when you are shopping?
2. Dont treat the sales guy like he owes you something... sometimes i approach people to see if they need any help and i get these stares like i just asked him for both of their kidneies. If a sales person asks you if you need help and you are just looking just say "just looking for now but if i need anything i will come ask you" is that so hard?
3. Dont ask the sales people things you know they cannot answer or dont have the authority to do... for example dont ask "Where is my rebate?" the rebates come from the manufacturer and if you are absolutely fed up with the manufacturer and want to talk to someone at FS, ask for a manager... he is the only one that can help you... or dont ask "Why is this this price?" they just are.. sales associate has no control over it... or "whats on sale next week?" the sales guy doesnt know till D-Day and if he does he cant tell you.
4. When an associate says "hi how are you" no need to say "just looking"... say fine... thank you.. isnt that the answer you want when you ask someone that question?
5. Dont DEMAND things you are NOT ENTITLED TO. Example... DEMANDING a return 2 months after purchase, or on opened software, or FREE two-day service which you were told you DONT get under manfuacturer's warranty because you would need to the deal with the manufacturer if you do not take the service plan...
6. Dont LIE! we all know "customer is always right".. but here i will tell you a story... 2 days ago.. a customer came and asked me to suggest him a game that was like Battlefield 1942... I told him that it wasnt my department but since i am a gamer i will try to help him if he wants me to.. so i suggest to him "get medal of honor... it is a great game..." he says thanks for your help and i proceed to help others... Next day he comes back.. comes up to me with a grin on his face and says to me "You told me this game will work on a laptop... i told you i have a laptop and you said it would work on any laptop and now since its opened i cant return it.. THANKS A LOT PAL!" then he asks for my manager... let me tell you my problems with this. 1. i would never say that game would work on a laptop (eventhough it works on some).. i am a gamer and i know it wouldnt.. i wasnt trying to make a sale.. i didnt even process the sale or put my tag on it..i wanted nothing but to help a fellow gamer... 2. he never ever told me he had a laptop.. our conversation consisted of about 12 words (aside from the hi how are yous) 3. i informed him that this wasnt my department and also as my manager told him when he tried to get me in trouble for something that was his fault.. it is his responsibility to know what his machine is capable of and there is a reason the requirements are on the box.... this guy was willing to get me in trouble.. put my job in jeapordy just so he can return a game he paid $50 for... now i dont know if he was telling the truth at all about the game working.. if i had to speak from experience i would say he took it home.. made himself a copy.. wrote down the cdkey and returned it to us... but anyway
Okay now here is some facts about FS:
1. The SALES ASSOCIATES are NOT on commission (on 99% of the stuff)... (that 1 is not a tip i just squeezed it in there)
2. We are REQUIRED to present the service plan to everyone so dont blame a guy for doing his job right.. and also many of us including myself BELIEVE in the service plan.. i have had many good experiences with it even before i was hired... (spending 50$ on warranties and getting video card replaced by a better 1 almost every year.. total value at least 800$)
3. A lot of the associates do actually try to help you.. and the others who dont.. they used to.. but if you live through a year of what we have to put up with from customers, you will know why they dont anymore... Being a sales rep at FS is not easy.. you have to balance between doing as much of the sometimes ridiculous stuff you are asked to do by management while at the same time satisfying the customer as much as possible.. not to mention it is all for very little pay.. I enjoy my job.. if i was doing it for money i would have left a LONG time ago... cause i can earn more doing less
One last thing, being a commission sales person (the 40-50% of us that are excluding myself) is not a crime… dont make talk about it like it is one
anyway.. to sum up.. keep in mind the sales associates are people too... try treating us like people... you might be surprised how well you will be treated back... thank you
"
"i hate this store with a passion. it is not customer based. all the employees are in to make their commision and get you out of the store in a hurry. you can't walk around for more than 2 minutes before at least one "customer service rep" is pestering you if they can help you. "
"The "Jump To Lightspeed" expansion pack for Star Wars Galaxies costs $39.99 CDN at Future Shop, Kingston, Ontario.
It took Future Shop less than three minutes to take my money because there was only one customer in front of me at the checkout.
After the purchase, I checked out the Staples/Office Depot store right next door to Future Shop. The identical upgrade was priced at $29.69 CDN at Staples. In other words, the identical product costs 1/3 more in Future Shop than it costs at Staples next door.
I immediately walked back to Future Shop and demanded my money back as allowed for under their return policy. To add insult to injury, I was told to stand in line behind about 15 other customers and wait my turn.
It only took them three minutes to accept my money for the purchase and now they expected me to wait in line for half an hour or longer after taking me for the initial ride.
After reading some of the reviews for Staples and looking at their ratings, I wonder if I will ever shop at Future Shop again. I clearly picked the wrong door this time.
"
"Hi. Please avoid this store. The customer service is the worst of the kind.
Here's my story. Ordered a video card online. The product was lost or never shipped by Future Shop. My credit card was charged. They run trace to locate the parcel, it took almost two months for them to find out the parcel was lost. I've called their useless reps many times but it's like talking to a tree. Finally they said they would issue a refund. It's been three weeks since they said my refund was processed. I'm still waiting for my refund!!!
Please do yourself a favor and don't shop here. Try tigerdirect.ca or ncix.com.
FUTURESHOP IF YOU CAN READ THIS YOU SUCK!"
"Ok almost a year ago I bought a Averatec 5110HX laptop from Future Shop the lady who helped us had no clue what she was doing or talking about and kept trying to sell us on the extended warranty we declined. About 2 weeks later red lines started to show up on the lcd I phoned averatec and they told me it would take 1 and a half weeks to fix if I sent it in to Averatec (I thought that was great!) but then they asked me where I bought the laptop from and I said Future Shop and they replied We're sorry you'll have to bring it to them to fix it. Ok I broght it to Future Shop to fix it and was told it would take no longer than 4 week's (Omg i thought that was horriblem but I had no choice I needed it in 5 Weeks for an Event. Well it ended up taking over 4 week's so I complained I was directed to the store manager and he kept on going on and on about how every one is treated fairly at his store, On the way out he mentioned that if I had a "Future Shop Credit Card" they would give me a replacement till it came back Well i needed it so I asked where to sign up he told me I was not old enough. DAM! I needed that laptop and had nothing for the event. It ended up taking 6 Weeks to repair.
Now later this year I had more problems I sent it in to get fixed and have been waiting 12 weeks now and nothing I have no clue who to talk to about how much longer its going to take or anything and when ever i talk to the tech he always has a diffrent location for it (In the back,Warehouse,manufacturer,3rd party,etc.)
Future Shop has now lost the sale of over 5 computers (soon to be 6) becuase of this.
I thought the 6 weeks was bad and its taken them 12 weeks If they worked on it an hour for every week they have had it it should have been fixed long ago.
Update: I have now waited over 14 weeks and they still do not have it. I'm at the point where I just need it back and dont care if its fixed.
"
"Future shop has new shipping policies and they are an outrage. I live less than 2 hrs from Vancouver. Sometimes shipping was free, sometimes I pay (the most I have paid is $35.00 shipping for a 6 speaker home surround package). Now they are using UPS as their sole shipping agent (I got most stuff thru can. post or purolator). I tried to order a pair of speakers recently, and they wanted $399.00 for reg & $499.00 for express!! That is more than 10 times what I have paid before! I emailed them several times only to get told "head office has chosen purolator as our shipper of choice". From free-$35.00, to $400.00 is unacceptable. Future shop (and their sister stores bestbuy) sucks. Obviously UPS suck too. Tigerdirect, here I come..."
"I usually try to avoid Future Shop, but they had an excellent price on some equipment. The sale was web only, but they were out of stock, so I ordered it in store. The store did not call me when it came in, and it took just over half an hour debating with the manager to get the price they had promised. It was a really good deal though, so I can't complain THAT much.
Unless their price is very low it is best to avoid Future Shop, though. Usually they are expensive, especially for computers. Their price matching policy is awful. They promise to beat any authorized retailer, but good luck getting them to match anyone like NCIX (last time I tried Future Shop said they wouldn't because NCIX charges a premium for credit card order, which is simply untrue). It is hard to get price match before you buy, but I have never succeeded to getting a price match to any store other than Future Shop itself after my purchase.
Their customer service people are about as knowledgable as my grandmother, but make up for it by being very pushy. It is entertaining to see what lies they'll tell to sell their overpriced insurance, however.
Future Shop's shipping is good, and their 30 day return policy is excellent, but that's not enough to make up for their high prices and lousy service."
"FutureShop provides an very good service IF you do not require any assistance from customer support.
Placing orders online is quick and simple, and shipping via UPS is free! Orders usually arrive the next business day, if shipped the same day.
FutureShop's customer support via email is awful. Only my general questions regarding service are answered. Anything else, such as attempting to cancel an order that is on backorder or not yet shipped, have been ignored!
Therefore, its best just to let your order arrive, then later return it to the closest FutureShop retail store, instead of trying to contact the online support team."
"I have ordered from Future Shop dozens of times, purchasing everything from computer equipment to music CDs and DVDs, and have never once had a problem. In stock items often arrived within a day or two, which is especially remarkable considering everything ships for free via UPS with no minumum dollar value. The online order tracking works great, and is always up to date. Nothing but positive experiences! "
"What can I say? To be avoided online store #1! No kidding!
I had a bad experience with FS.ca, don’t trust their 110% price protection! They will just find whatever reason to denied your request! If a company this BIG, likes to denied customers’ request, why put price protection at the first place? I recently purchase a LCD monitor, listed as $529, I found couple place online that is selling cheaper at $479, (same model), I send them couple requests, and they denied all of it.
Plus they shipped super slow, they had my LCD ready to ship after 1 week of the purchase.
Anyway, don’t waste your money and time in FS! It is garbage!
"
"This is the worst store i have ever dealt with, they sell computers that dont run at the speed they specified
www.futureshopexposed.com
Will tell you all about the scams Future Shop Pulls"
"I LOVE the Futureshop web site. Free shipping by UPS on every item they sell! I've used them 4 times so far and have never had a problem. I live about 4 miles from a Futureshop store but why would I bother driving there when I can get it shipped for free? The first time I tried them I ordered a dvd on a Monday morning and I received it Tuesday afternoon. Great e-mail communication."
"I purchased an internal DVD drive and a set of Noise cancelling headphones from Futureshop online. When I placed my order the headphones were in stock but not the DVD was not so I had to wait for both to be in stock before it was shipped. No problem, there was a notice on the website saying that they would be shipped when the missing item came in.
A week later I received notice that the DVD was being shipped but NOT the headphones! Now the headphones were listed as out of stock!
I phoned their service line and the fellow said the order had been broken up to allow the DVD to be shipped, but the headphones weren't due to be in for another 2 days! He said his system showed that the headphones were available when I ordered them and he did not know why they weren't allocated. He could cancel the order, but the physical store would not honour the sale price so if I cancelled I would lose the offer.
I called back again the next day to check on the status, and this time the service agent said they didn't knwo when the order would come in and he couldn't confirm if the headphones had been available when I ordered! Very poor service - was I lied to the previous night, or am I being lied to now? And except for incompetence I shouldn't be in this position anyways! Very bad."
"Future Shops Extended warranty was not respected in the purchase of my Toshiba laptop. It was a waste of 500$. Rude service with poorly knowledged technicians. I would avoid at all cost buying expensive merchandise from this unprofessional line of stores."