"Bought an ipod touch on the 11th of October 2007 from futureshop # 053. Before doing so i made sure to ask the rep AND the cashier about the warrenty/return/exchange procedure. They both assured me that i have 30 days warrenty from futureshop and that all i needed was the reciept and all the origional equipment to recieve a full refund or an exchange if there was anything wrong with the unit. I made sure to ask twice because the iPod touch was new and i had heard many problems with them.

After being assured it was under FUTURESHOP warrenty for 30 days i bought my iPod and off i went, thinking that if anything went wrong i could get a replacement or a refund within 30 days.

After using it 6 times within the past week i noticed that the battery life of the iPod is not anywhere near the advertised life. The battery, when charged over night only last 4 hours if i am lucky! And that is just Music use, no wifi or videos.

I wait until the end of the week when i dont have work or school to head to futureshop to see what can be done about this.

The "customer service" rep informs me that the ipod is not in origional condition because it has a few minor scratches on the back. Now in no way did i abuse the iPod, the screen has not but one scratch on it, no dents, just the back due to its design has a few scratches that any iPod owner will tell you is really easy to get even with gentle use!

The rep points to a sign above him, the sign is huge, and tells me our policy is no returns or exchange for items not in origional condition, i tell him that no where on the sign does it say that, not even the fine print. He reads the sign and informs me now that there is no room for it on the sign. He then informs me its on the back of my reciept, problem is i get that after i buy the item and who reads the fine print on the BACK of the reciept? He tells me then i should have asked, which i inform him i did. I then get accused of not telling the truth and he tells me "sorry but its buyers beware" and he cant do anything for me.

Is this how futureshop treats its customers? BUYERS BEWARE? i guess they should have put that on the back of the reciept and then no one would be mistaken where futureshop stands. I am totally disappointed in futureshops customer serivce and the lack of backing of their products. I was intending on buying my girlfriend a laptop from futureshop as a birthday gift in a few weeks but after this they will be lucky if i ever spend one cent in their stores ever again.

So i guess take their word for it, BUYER BEWARE of Futureshop and their lieing and cheating associates who will tell you anything to sell you a product and then wont back it up when it is not working right!"

"I thought I would share my bad Futureshop experience with everyone else. I should have checked here first and I would have never bothered ordering in the first place.

Anyway, I went to the Futureshop website as soon as their boxing day sale kicked off. I was looking for a Pro Duo memory stick and found a 2GB Sandisk on sale for $55.

Here are the events of my order:

12/26/2006 - Placed order
12/27/2006 - Checked site and it said order processing
12/28/2006 - Received confirmation e-mail
12/29/2006 - Site now says back ordered
12/29/2006 - Emailed their customer support
01/02/2006 - Received out of stock e-mail
01/02/2006 - Received reply saying that the item must have sold out before I ordered it and that they had no idea when the product may become available or when it would ship.
01/03/2006 - Received another out of stock e-mail(??)
01/03/2006 - Cancelled order online.


I understand that it was during the holidays when I ordered and they very well might have sold out but the issue I have is when I placed the order the website indicated a total of 300 items available and ready to ship. I ordered and two days later after I placed my order and received a confirmation e-mail saying it was out of stock the site still showed over 100 available.

After they responded to my e-mail I checked the site again and this time it showed they were all out with a quantity of 0. The next day however, before I cancelled my ordered I checked again and it was showing almost 200 instock again and that it was available to ship yet my order was still on back order.

I gave up and cancelled my ordered. Either they didn't want to sell it to me for that price and they kept holding off until the sale was over or they don't update their website correct.

I suggest avoiding online orders with Futureshop. I was able to find a 4GB memory stick for just $25 more else where though."

"My Dad and I purchased a Bell ExpressVu 9220 satellite package on December 19th from the Brandon Location of Future Shop. (Store number 744.) Unfortunately the salesperson was very unhelpful and did not know his way around the system to register the system we purchased, and required myself (the customer) to guide him through the steps to activate it over the Bell ExpressVu website. Finally he printed a set of instructions and unknown to us, the essentual smart card number was printed on this sheet of 8.5 x 11 paper. Now here is the problem

Their printer was running out of toner, and as a result more than half of the printing on it is unreadable. Because this one number that is essential to activate with Bell is unreadable, they refuse to activate our system. We took the paper in to Future shop, but they are refusing to help us, claiming that it is no longer their problem. They claim they cannot re-print the paper for us and say it is Bell's issue.

So here we are, with only a sheet of paper that is unreadable due to the toner in their printer being too low. Future shop refuses to even attempt to help us, they seem to be happy with the fact we're out $600 CAD (plus taxes) and have a satellite system we cannot activate."

"We were purchasing our first home PC, and found the best deal at Future Shop. We had heard of their reputation for pushy salespeople and poor customer service. We purchased a computer package as seen in the flyer, and the saleman seemed nice enough. He processed our purchase before we finalized it, when he only said he was checking to see if we qualified for the 3 month Telus internet credit. So, he was stuck in the computer system. We purchased it the next day when funds were available, and when we again declined the extended warranty, the salesman was quite condescending and rude. Also, we purchased a DVD (as ours died) and asked for a discount due to the fact that we were spending so much money. He almost wouldn't take off what the girl the day prior said we could probably get off. He tried to show us the wholesale price and said "I guess I'll lose commission." The commission should have gone to the nice gal who helped us previously. Also, we got home to discover the computer package had speakers. When I had asked about purchasing basic speakers, the salesman should have told me they were included. Instead, he said they weren't very good. I am sure that Diamond Audio Tech. would love to hear that. He said they weren't good ones. Also, when setting up the system, we saw that the Microsoft Word was a 60 day free trial. That was not what was on the in-store signage. When we returned the speakers and one other un-necessary item, the man was questioning us. He has never followed up to see if we were happy. His badge said "Manager in training." I will return to A&B Sound for anything, as they appreciate their customers. I work with the public; therefore, I don't like to complain to the staff. However, I will be writing to Future Shop's Head Office (or Best Buy). "

"I ordered a NEC 1970bx 19 inch monitor from futureshop.com on the 17th of febuary.

After checking the status of my order online multiple times with the message "wating to be shipped", and after calling visa and being informed they had charged my credit card I called futureshops "web" help line. After talking to many useless customer service representitives who just gave me the run around for 7 days straight saying they where looking into it and to call back in 48 hours I decided to cancel my order.

After calling 5 times, and learning that all I was calling was an outsourced call center just under contract from futureshop I wanted to cance; my order, they informed me they had no power to cancel my order. The only thing they could do was email the "actual" futureshop head office and wait for a reply and in my case there was no reply.

So now I am stuck, a charged credit card, and no product being shipped and no way to get my money back and it's been 7 days after the product was suppose to arrive at my door and all I get is the run around from some outsourced call centre and it still says "product wating to be shipped" and show in stock.

Don't make the mistake I made, this site well has the "futureshop" brand name of the stores in Canada it is just an outsourced shell with poor customer service and no power to correct any mistakes that the ordering process or shipping process may have.

The site and billing are obviously all Futureshop, the actual customer service is some outsourced call center in who knows where that can't do anything to correct any problems with billing or shipping.

It's such a disappointment too, they have some good prices but beware, if anything goes wrong your pretty much out of luck.

Get in store pick up and even that is still risky with the horrible outsourced system they have."

"Bad experience... advertised item on sale quantity available on web and in-store, and then I get a new email: "not available, try and place the order again", only now the price went up more than 200%... no more sale... scam. Do NOT buy from these guys online."

"Good selection, prices, and service. And the free shipping is great. I have purchased from futureshop.ca many times and will again. "

"Outstanding web site, excellent pricing and superb customer service when a problem arose combined to make my shopping experience with Future Shop memorably positive. I purchased an XBox 360 which I managed to order only two weeks before release date using Future Shop's fair lottery system. The unit shipped earlier than indicated. Canada Post made an error with the delivery of the shipment which Future Shop's customer service team was very helpful in resolving the matter. I fully intend to shop onlin at Future Shop again."

"For two months I still have not Credit to for a defective fridge. I called Future many times about it. I requested a refund right after the fridge came. They finally picked it up on October 8th after me repeatedly calling them (probabaly about 10 times). They kept promising to get back to me within 24-48 hours. They never did. Once the fridge was gone, I continued to call them. They said I would expect to receive a credit 5-7 business working days. I didn't get anything. I called them many times as well, they keep saying I'll be getting the credit soon. It's now November 11th, there's still no word for them. They never responded a single call over the last two months (I called close 15-20 times). In the end, I actually had to call Visa to dispute the payment. Now it's going to take Visa another 45 days to investigate Future Shop. Future Shop is such a hassle. I don't trust that they'll give me back my money. I'll be extra careful with Future Shop if I were to buy anything from them again. "

"Found a great deal on a toshiba laptop online with the Future Shop. Confirmed with Customer service over the phone that the laptop could be shipped to a different city. Representative happened to spell the name of my street wrong and the laptop subsequently has not been delivered.
This would all be a minor inconvenience if the money for the product was refunded right away. After four weeks of dealing with Future shop on the phone unable to get any resolution. Three or more customer service reps had put traces on the return of the package. Every new Customer service rep has indicated that there had not been one put on it.
THe computer has been lost on its return from canada post to future shop. NOt really our problem but they are not refunding the payment until it gets resolved. SUPER dismayed with Future shop and would like any advice as to how to escalate this issue to get money back"

"I bought an AOPEN DVD-CDRW rom from them with 2 years extended warranty. However after using it for only 2 weeks, the rom has failed to function and the slot just won't open! with all the hassels to take it out from my PC and take it back for repair, they are telling me it is my fault that causing the malfunction of the rom!! they are not going to replace or fix it for me for free >< now I am screwed and I had paid something that is not working at all!! the wrost place for electronics!"

"The Invoice Number that was posted is not the actual Invoice Number as I gave up on Future Shop and will never purchase another Electronic Item in that store ever again!

In April of 2004 I purchased an Audiovox 8600 Cell phone from Future Shop in Ville LaSalle. The guy working at the counter was pressing for me to take the extended warrenty, because he said that these phones will break down. So I went for the 3 year plan. and I asked him what was the catch. He said, I could bring the phone in the store in half and they would still change it.

Well my phone battery over-heated about 3 months later, causing the phone to go on fire. (Analog areas really make the battery hot) I brought the phone back to Future Shop and the new salesperson who wasn't even wearing a name tag, told me instantly that my warrenty is void because I got the phone wet. I brought the phone to a certified Audiovox repair service, and they told me that the phone was never damaged from Water.

From a person that has purchased over $2000 per year of Future Shop merchandise, they lost an o.k. customer, and now it's time for others to hear about this problem. So I'm going for the word of mouth approach.

Over-all rating... Very Poor.
Customer Service Rating in the Phone Section... Extremely Poor (No Name Tag)
"

"Avoid this retailer. On March 12th I preordered the limited edition Halo 2 Xbox Bundle. It took 5 days for this company to process my order, and finally after it's processed I get a phone call telling me they are sold out and my product will be put on backorder. The site is now updated to show that the unit is sold out, but on March 12th when I ordered it the system stated that it was a preorder. When I explained to the CS agent that preorder is supposed to guarantee product she informed me that nowhere on their site do they list that as the definition of a "preorder". The fact is, they obviously took more preorders than they could satisfy and because they decided to sit on my order for a few days (my last conversation with them was on the 15th, when they were still listing "preorder"). I ended up purchasing it through an Ebay seller and actually saved $14.00, but this experience has definitely left a foul taste in my mouth for this company. Although most CS agents were friendly, I did deal with one very rude employee when I expressed my dissatisfaction in regard to my order being put on backorder. I wasn't offered any solutions whatsoever during this conversation. I called back to speak to a regular CS agent in hopes I could get some type of satisfaction and was told that they could have warehouse contact me with expected delivery date, but could not even guarantee me that I would ever receive a unit. They just couldn't understand that this was a Limited Edition product and that they probably aren't even getting anymore. They kept telling me that once they placed a new order with the manufacture that one would be allocated to me when they arrived. I think if they would have had a better understanding on what preordering actually is in conjunction with also understanding that this is a Limited Edition product, this negative experience could have been avoided. "

"Futureshop Lemon policy: Keep ALL your paperwork. Be prepared to debate the actual facts. Be insistent but not belligerent. You too can be a SATISFIED customer.

27" TV purchased in 1999 with 5 year extended warranty. Policy at the time we purchased the warranty was '3 times same problem, unit will be replaced.'
So, power switches break in May 2003, Feb23 2004, and Feb 12 2005. I was prepared to battle for our contractual rights of that policy. After explaining to the Associate at customer service desk that our warranty stated 3 times and replaced, she verified my statement with management. Upon her return she confirmed I was right but the unit must go to the shop to verify that, in fact, it was same problem. So once again I had little faith of our receiving a replacement as I was certain the service company would indicate a different problem in support of their client.
It took only 3 days for return of the TV to Futureshop and so we went to the store to discover the outcome, again not feeling too optimistic. Much to our surprise, the repair service did report the power switch had failed and again they had soldered to repair. I pointed out to the Associate that perhaps they should consider looking for a new repair firm since the repairs do not seem to last and secondly, the service company will only guarantee their own labour for 30 days, parts for 90 thus indicating a lack of confidence in their own ability. Obviously, repeated repairs must cost Futuershop unnecessary losses.
I then asked about my replacement due to the '3 times, same problem' policy. Of course she pointed out the unit was repaired and I was not entitled to a replacement. I repeated that, even though repaired, we seriously doubted it would last but that was not the issue. She stated we should return for replacement when again it went down. I declared, again, the 3 times same problem entitled us to a replacement now, not 4th time same problem. I also pointed out that the warranty was due to expire in Apr 2005.
She enlisted assistance of another Associate but I simply kept counting the 3 work orders in front of me on the counter. When one Associate asked why had I not reported my situation when I brought in the TV, I told my 2 debaters I had, that once confirmed our TV indeed had the same issue,they would stand by their policy.
Apparently, that disclosure changed the situation. One of the associates made a lengthy phone call and at the conclusion of the call, announce we would be receiving a replacement.
So what a favorable surprise. The entire debate took about 30 minutes. They honoured their policy by providing us a replacement of exactly the same model we had purchased 6 years earlier (another surprise that it is still on the market). Futureshop has restored SOME of my confidence in big box stores. "

"future shop is used to be a nightmare to shop at. Their prices are high, and their supports can help you nothing. When I brought my NEC computer to fix because of some CDrom problem, which I had purchased full extended warranty with them at the time of purchase, there is nothing be covered at all~!!! They took my PC to 'fix' for 1 week (simply just because their technicians are bad and slow and stupid), then after that I was asked to pay for the repairing and handling fees!!! what is the warranty I paid for extra for? obviously nothing! I had refused to pay that fee and they said they won't give me back my PC if I don't!! then I said I don't need you to fix the CDRom no more, just take out whatever was added to it then give me back my PC. after a long mess, finally I get to open my PC to take a look over there. It was totally shocking! the stupid technicans didn't fix my things properly, they just mount my CDroms with some plastic bands!! didn't screw it up properly!!! this is crazy and all I want to say is never trust future shop, and if you want to get refund on items, do it immediately before it is too late!!"