"I found two power adapters that I needed for my musician effects here. One was a specific power supply for my Line6 POD Go Guitar Multi-effects Floor Processor. It was actually in a Line6 box. A very positive experience. "
"I worked with Brian Bookstaff on ordering some equipment for our new church building. He was very helpful and knowledgeable - great to work with. The products offered are quality, and at a fair price. I will definitely keep Full Compass in mind for future needs, and highly recommend them to anyone."
"Perfect don’t change anything"
"I needed my item shipped via 2 day air so it would arrive on time for a foreign trip. The next day I got an email saying you couldn't ship but you had already debitted my account, even though I emailed to cancel. I called and was told the item was ready to ship that afternoon. The delivery date passed and the item did not arrive so I called again and as it was now the weekend your office was closed so I emailed again, with the response that indeed you could not ship so I called again on Monday as the funds, including shipping had been taken from my account. After a very long wait I finally spoke with Kyle who said he would direct the business office to refund me. The refund did not appear in the 2-3 days (why so long?) promised on your site, more like a week to 10 days. Not impressed. I will say Kyle was helpful and the only reason I gave 2 stars and not one. Communication could absolutely improve."
“We're truly sorry for the inconvenience you experienced with our shipping process and communication. It's disappointing to hear that we fell short of meeting your expectations. Your feedback is invaluable to us, and we'll use it to improve our services, particularly in enhancing communication and ensuring timely refunds. We appreciate your acknowledgment of Kyle's assistance and hope for the opportunity to serve you better in the future. ”
"I was introduced to Full Compass in college in the late 80’s. I memorized their phone number and no matter where I moved, I have bought from them ever since. They are my first place to call for quotes and for technical questions. "
“Thank you for your incredible loyalty over the past 20 years! We're honored to have been your go-to source for all your needs since your college days. Providing excellent service and support is our top priority, and we're thrilled that you continue to trust us for quotes and technical advice. If there's anything else we can assist you with, please don't hesitate to reach out.”
"You sent me 2 versions for my battery, Yamaha APX 500 Acoustic / Electric. The wireless one fits my guitar! Saved me from buying a new one. Thanks! David G."
"Thanks To Brian Bookstaff who is AWESOME for again helping us get what we need in a hurry.
Have been dealing with Full Compass for YEARS they have never failed me YET!
ED Dunaway
ARHS Technical Director
"
“Thank you for your fantastic review! We're thrilled to hear that Brian was able to assist you promptly and effectively. At Full Compass, we take pride in providing consistent, reliable service, and we're delighted that we've been able to meet your needs over the years. We appreciate your continued trust and loyalty, and we look forward to serving you for many more years to come!”
"on price, on time, and in stock. what more do you want?"
"Fast shipping and excellent product! "
"Easy ordering process. Will use again!"
"Best customer service ever."
"Got the reels, courteous service, nuff said"
"#1, had exactly what I needed at a good price. #2, shipping was fast. Arrived sooner that expected. "
"Easy to find items and processing our purchase. If you can't find it everywhere else, you will find it HERE! "
"When I purchase my order I was expecting it within 3-5 days. It's been well over a week and has still not shipped"
“We apologize for the delay in shipping your order. We understand your frustration and assure you that we are working diligently to resolve this issue. Our website messaging has been updated to reflect the current shipping times, and we're committed to providing transparent and timely communication moving forward. Again, we apologize for this oversight in shipping. Thank you for your patience and understanding.”
A rep from Full Compass, FullCompassMT, has responded:
“Thank you for your wonderful review! We're thrilled to hear that Brian provided you with excellent service and that you found our products to be of high quality and value. We take pride in offering top-notch customer service and reliable equipment for all your needs. We appreciate your recommendation and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.”