"Gave this company two chances to get a plant to a family funeral and they failed epically. But hey I got an apology email from them while I sat at the funeral. The baby bee website is full of stories of them doing this to customers. Shame on this for treating grieving people this way. Customer service is all foreign voices. Can’t help but feel this is a scam. "
"I placed an order on Monday for a funeral spray to be delivered on Friday by 4pm. I received an email at 3:10 pm on the day of the funeral to get an email stating they could not find a florist. If I had at least a day, I could have contacted a reputable and dependable florist. I immediately called customer service and of course it's outsourced to another Country. She tells me she'll give me 30% off and deliver a funeral spray to the recipients home the next day. That's the dumbest mess I've ever heard!!! I hung up, called back and got the same suggestion. I requested a full refund with email confirmation. DO NOT USE THIS COMPANY"
"I ordered flowers (thinking it was 1800-flowers) for my son's girlfriend. I received an email regarding a problem with the order. We were traveling so I emailed back asking the issue. After no response I checked my account,it had been charged. I called the number provided and they said my order had been "randomly" selected for verification. They wanted my information over the phone, CC, billing address etc. When I asked why when I had already been charged suddenly the person on the phone spoke very horribly broken English. They kept putting me on hold and tranferring me. Scammers"
"I paid extra money to have my husband's anniversary gift basket be delivered today. I wanted thos extra goft because I am a paramedic and had to work 14 hours today. I wanted my husband to have something from me delivered today since I couldnt be there with him. It never arrived. I received no email, no voice-mail, and my husband never received a phone call. The only thing customer service did is give me a credit of $3.19 with ZERO explanation of what happened. I won't be using this company again and I recommend no one else does either. I'm supposed to receive the order "first thing tommorrow". All I wanted to do was open a bottle of wine and share some candy with my husband since I am mandated to work and we couldn't go do anything special. My plans for the night are ruined, but at least I got a credit of enough money to buy a cup of coffee...."
"They forgot to deliver my order for a funeral service. So embarrassing. "
"If I could give this company a zero star review I would! I had never heard of them but they had some really cute arrangements so I thought that I would give them a try. It was a close friend's birthday so, at 9:30am, I ordered a "love you beary much" flower, bear, chocolate combo. I paid extra for expedited same day delivery so it would get there by 1:30pm. Nope. It didn't. They automatically refunded that extra charge and said it would be delivered "soon". I called customer service not once, not twice, but THREE times to find out what was going on. They just kept saying that it would be soon. Then they said it would be by 1:30pm and I told them obviously not since it was already 6pm. Then they told me it would be by 6pm. Then it finally was delivered, so they say, at 7:30pm (I haven't heard yet from my friend to see if it was received). Seriously?! It wasn't a holiday or weekend. It was just a random TUESDAY! What in heaven's name took them 10 hours? OH, BUT WAIT! It turns out that the birthday bouquet was NOT delivered on my friend's birthday. It was delivered the next day. After I gave them a horrible review on Yelp they called me yesterday and tried to tell me that a neighbor had picked up the bouquet off of my friend's porch (she doesn't even have a porch) and given it to her the next day. I checked with my friend and she said that the florist delivered it the next day NOT her neighbor. Beyond that, the cost went from $54.99 to $95.54 by the time they added all sorts of extra charges. They are a total rip-off. The only good that came of it was that they offered me a partial refund and ended by giving me a full refund. I will say I did appreciate the refund but wish I hadn't had to go through all of this PLUS be a day late for my friend's birthday."
"On 11/17/22 I placed an order for the Sunny and Bright boquet priced $44.99. The flowers delivered were nothing like I ordered. I was promised a resend. The resend then turned into a credit of $16.00 towards another purchase that expires in a few days. They lied to me then tried to drum up more business from me. I was humiliated when I saw a picture of what was delivered. Total deception."
"I do not recommend. I haven’t had the best experience with From You Flowers but thought I’d try again since it had been awhile and other reviews seemed okay. I guess I should have known better. We paid $77.97 for a premium display for a 50th birthday. The picture on the website was gorgeous. What was actually delivered was a joke. I contacted From You Flowers and they said they could only offer a 25% refund ($15 - which was basically the service fee). I couldn’t believe it. Do not use this service - you will get cheated. I do not recommend."
"very, very bad experience!!! I ordered two bouquets to the same address, paid 4.99 for delivery on the same day until 12 noon. one of the bouquets was delivered at 2.15 in the afternoon and the second one was not delivered at all!!! after my third call I canceled the order of the second bouquet!! wasted time and money!!!"
"On 10/6/22 I ordered “How Sweet It Is" bouquet from fromyouflowers.com in the "Premium" size which is the largest size offered. The regular price is $59.99 plus shipping and taxes. The picture of this bouquet on the website shows 7 large roses and 17 small roses in the bouquet. The bouquet received had about 3 big roses and 3 small roses and was filled with filler leaves, Lillies and carnations. Colors, flower types, and quantity were not even the same or close. I understand substitutions are allowed but this was just unreasonably different and smaller/lower in quality.
Upon seeing the flowers, I called customer service to complain and ask for a refund. They granted my request. However, they did not mention needing to return the flowers. Now the person I sent the flowers to just called me and told me the florist came to their house and took back the flowers.
They did not tell me this would happen when I talked to customer service. This is the worst and most unprofessional service I have experienced. This is not a company I would trust with sending anyone you know a gift."
"I placed an order two weeks before i needed to have it delivered for my wife’s big 40th birthday on 22nd. On the 22nd i worked from home so i can make sure i received those flowers and give it to her that night. That afternoon nothing. i reached out to foryouflowers via online chat and they apologized saying that they can’t make it with the flowers, and they are sorry etc and will upgrade the flowers n guarantee it will get to me the next day priority delivery. I was not happy but will be busy taking my wife out to dinner etc so if it gets here the next day in the morning or early afternoon that will be fine… on the 23rd again i try to work from home just in case they try to deliver. By 1:00 pm nothing (deadline is 6:00 pm set by their company) at this point i reached out to them again online chat and again they said it will be delivered today because now it is out for delivery. ok no problem as long it gets to me early afternoon before my wife gets home than that is still fine. Now it is 5:30pm still no flowers,so i once again reached out to them via online chat and once again was told it is out for delivery. I asked them 1) i was told yesterday this will be priority delivery today why is it so late… (no answer) 2) i asked them deadline for delivery is set by your company at 6:00 pm and now it is 5:40 what guarantees do i have it will be here in the next 20 mins? at first no answer so i pushed and now the agent said I have seen delivery arrived between 7-730. (not impressed or believe them as this seems to be just another empty promises, the boy who cried wolf). I did wait till 8pm and nothing… Now it is the next day on the 24th at 10:10 am still NO FLOWERS. side note the 3rd online chat when i spoke with the agent he/she told me to call an 800# which is their automated 800# that you can’t get anyone to talk to other than bot. as i’ve already done so n entering my order number into their automatic system and only gotten a reply “can not locate your order.” I told the chat agent to call their 800# n he/she said “I am not authorized to call that number.” WHAT??? you are not authorized to call your company’s 800#??? WHAT KIND OF JOKE IS THIS!!!!!!!
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follow up…
After messaging them on their Facebook page and posting what happened on yelp (which now they must have deleted or hide my yelp post as i can not see it anymore). They told me their supervisor will call me. i told them not to call me as i do not want to talk to them. if they have anything to say they can email me as i want it in writing. the next day on the 24th i got a missed call from their 800# with no voice mail. If your supervisor really wanted to talk to me than leave a voicemail!
They did issue a refund in the early afternoon on the 24th, but said will take a few days to clear. we will see if that will process or just another empty promises just Like their deliveries."
"Awful experience I ordered from TX to be delivered in Oakland CA for my moms birthday. I paid extra to be delivered before 12 noon. I contacted customer service and refunded 15% off of what I paid. The problem is my mom will not be there in the afternoon and flowers will not arrive on time. No refund or anything will make up for this. I feel awful my mom didn’t get them. They are very unprofessional do not waste your money on this flower shop. You will be disappointed like me. Is been years I don’t see my mother and I wanted to put a smile in her face."
"BEWARE. HORRIBLE. LIARS. Guaranteed they would deliver and lied to me all day every time I contacted customer service. They kept telling me the flowers would be delivered and they never were. And after they ruined everything, they didn't even try to correct the situation or make any offer of compensation. Just despicable. I can't wait to see karma nail them."
"I order flowers for a wake 2 days prior to and paid extra ro get them there by 2 pm well no flowers! Ive been on chat with them for hours and promises that they’re on way and never arrived how embarrassing and its for family! Their response was to give me 20% credit and not the 100% satisfaction guarantee they say they have! DONT USE THEM! Spend the extra $ and use a reputable company!"
"I ordered an arrangement on a Friday afternoon before their cutoff time for same day delivery. I paid an upcharge of $2.99 to get them delivered Friday.They were being sent to my niece after her Thursday surgery. I messaged my great niece to see if they were delivered and she said no they hadn't. I called the service line and was told that they would look for another florist as the first one didn't do what they were supposed to. They said it wouldn't be until Saturday for delivery. I was quite upset and they said they would refund the $2.99 as if that would make it alright. They also said they would give me a $10 credit. Why would I need that as it expired in 2 weeks. What would I do with that? Send myself a $60 floral arrangement when I could go to Publix and get one for a third of that. So Saturday is about over and I call again and really pitch a fit. This time they offered to upgrade the deluxe arrangement to the premium size, but here is the kicker...they won't be delivered until Monday! Oh, but they will include an apology note from the company. Sure am glad it wasn't something as time sensitive as a funeral. I would cancel the order but my niece lives over 1000 miles from me and I have no other way to get flowers to her. If they aren't there by 10:30 in the morning I will cancel and order from Teleflora. I thought I was being smart as from you flowers has a cheaper delivery fee, now I know why. One last thing, their pricing is bogus. When I went to the site originally and signed up for email they were to give me a 20% discount when I clicked the link in the email. The arrangement I wanted was supposed to be on sale. I picked out the 43.99 deluxe one. Which was a sale price from 54.99. when I put it in my cart it said it was 54.99 and my email discount of 20% would be applied to make it 43.99. Wait a minute, wasn't I supposed to get the discount off the listed price of 43.99. Nope I would be paying what is offered to everyone. I used another computer to pull it up so any cookies would not associate my computer with the item. So what they claimed was a discount for giving them my email was really a scam. Do yourself a favor and use anyone other than 'from you flowers' all your'e going to get from them is jerked around."