"I ordered some piercings for my daughter and had no idea what I was doing. Of course I ended up ordering the wrong size but marcus there helped me sort it out no questions asked to get me the size I need in time for Christmas. Appreciate the good service. Will definitely shop with you guys again."

"Marcus, I know you said that you would be happy if I just took the time to write an honest review for you guys but good work deserves recognition and reward. Ive shopped with freshtrends a maybe a half dozen times now in just as many months, there has been some kind of issue at least half of those times (a piece of jewelry i received was wrong, a piece i ordered was out of stock, i ordered the wrong size by mistake, etc.)

Each time there was an issue, I called or emailed freshtrends and got a very quick and more than satisfying resolution from the customer service manager, Marcus. I know some of the issues were my fault, but some of them weren't. If it wasn't for Marcus being so great at keeping customers happy, I would've taken my business elsewhere by now. But because I do love FTs selection and prices and mainly because I know Marcus will be there if I need help, I will continue to shop with you guys and recommend you to all my friends and family. Merry xmas, FT

P.S. Give Marcus that raise ;)"

"Ordered twice already, every time it is a very fast process and I got my order even earlier than expected delivery! They are trustworthy and customer service is A one

"

"I ordered last May (2016). Loved my bars, wear them always. Well, the other day, one of the opals split out of no where. Sent an email to see about getting a replacement for the opal part (screws on end of bar). Well, Marcus got right back to me, and explained they have changed how they manufacturer these. And , ordered me a while new bar and ends for free!! So thankful for their help!!"

"Faulty item. 3 months for refund and didnt refund the return shipping.

I purchased a rose gold tongue bar from freshtrends. The item arrived faulty. I was advised by Marcus at Freshtrends that theyre unable to send me a return mail package and when its returned a new item will be made and ill be refunded $15 for return postage.

I sent the item via return postage registered post. They claimed to not have received it as usps didnt update their tracking records. It wasnt until a lot of backwards and forwards emails and evidence of it being received sent to a paypal claim that i was acknowledged.

I was told my replacement item was being made only to then have them cancel it and issue a refund.

This was 3 months after the initial purchase.

I am still to be refunded the return shipping costs and freshtrends continue to ignore.

DO NOT BUY FROM FRESHTRENDS BUYERS BEWARE

Freshtrends ill modify thos review once u have refunded the return shipping as promised by Marcus "

"I had an issue with deciding what I needed to order for my daughters lip piercing. Even though FreshTrends was unable to work from their office due to Hurricane Irma, their wonderful customer service agent, Markus, called me from his cellphone to help me out. I have ordered from FreshTrends many times in the past 3 or 4 years and have never had any problems. Im sure sometimes mistakes can be made because we are all human, but I simply do not believe most of the complaints I see here. I have to chalk it up to people wanting others to suffer just because they felt like they suffered in some minor way. Keep up the great work FreshTrends and ill keep on recommending you to all my friends and family who are in need of awesome quality body jewelry :)"

"I paid almost $300 bucks for a cheekbone and nose piercings and i had have never received it!!!!!
I called and left a message after few months a guy called me saying he spill send my piercings but never received and he never call me back again!!!!
This people still on your face!!
If you're about to buy from this company don't do it! They have expensive stuff but. Ow I get it. Is just to still your money!!!!'"

"I love this site! I've ordered plugs from here multiple times amoungst other body jewelry. My last order had one mismatched flare for my ear. I messaged them and their customer service was above and beyond. They're sending me a replacement w/o making me go through the trouble of sending the other one back. They have great prices to top all of this off. I will for sure order from them again and would suggest them to anyone on the market for body jewelry! Thank you guys!! And specifically thank you Marcus for you're help!"

"I purchased a rose gold nose ring for almost $30.00 (it was on sale). I placed the order after hours and immediately realized it wasn't yellow gold. I sent them an email right away, but when I got the response after 11 the next day, I was told it had already shipped. It arrived today and I was so disappointed. I realize the photos are zoomed in, but I never expected what I received. The nose ring was a braided design but it was as thin as a wire for a hoop earring. I attempted to reach customer service to find out what the restocking fee would be to return it since it depends on the item. Instead I got voicemail and no one called me back. I figured by the time I paid for shipping and restocking it wouldn't be worth it so I decided to just chock it up to a loss. The wire is so thin, you can barely see it when I put it on. I'm very disappointed and will not be ordering from them again."

"I placed a order on May 31st. A week later i called because my order was still "processing". I spoke with someone who told me their were shipment issues and i should except a shipping confirmation within a few days. 3 days later and still nothing. Do not order from here unless you want your order months down the road!!!!"

"WARNING: do not purchase from this company. I don't know what is going on in their Customer Service Department, but they definitely do not have their A game. I keep on getting told different stories about the return policy. Am I allowed to return my product or not? No one really knows! I feel like I have been scammed and I will never purchase from Fresh Trends ever again! Felt like I was talking to the likes of Kim Kardashian!!!"

"Last year on 8th of march 2016 i order here Some yewelry for my girlfriend for 640 dollar and more than 1 year later they don't deliver it and they Give my money not back.. They don't respons on my e-mails.. It's a fake site.. They are scammers"

"I purchased 5 tragus earrings. They arrived on a Saturday. 4 days later on that Wednesday the only one I had used broke. I asked to send it back in exchange for a new one of the same design. I was refused and offered a 10% off my next purchase. I paid over $2 a day to wear that piece of junk jewelry. So I won't be spending more money on junk from a company with lousy standards and concerns for their customers. "

"they were out stock on what i wanted originally but helped me pick something else out that cost a little more to make up for it. very cool. would definitely recommend"

"I wanted to order some plug earrings for my granddaughter's birthday but I did not know much about them. I called up and spoke with a lovely young man who helped me decide on a few pairs. He took my order over the phone, was very pleasant and told me he would ship them out personally to ensure they made it to my granddaughter's house in California before her big day and he did it! I was very sasisfied with the customer service I was provided and will certainly shop with freshtrends in the future for myself now that I know they make gold items as well!"