"I ordered these beautiful earrings on Oct. 1st through Walmart & was told they’d arrive on Oct. 10th. on October 3rd the USPS said it was “pending acceptance”, it stayed like that up until Oct. 11th so I started to call USPS & the company (which by the way their customer service ****). after reading the company’s reviews most of which were mixed with good just as much as bad, I started to panic being that I would’ve lost $154 since I ordered 2. but on Oct. 12th I got a text messages stating that they were on their way. I was so happy & I just received them today, Oct. 15th. They look just like in the picture and I love them so much. thank you. ❤️ "
"You can tell that the FreshTrends team really cares about the products that they provide. Each is handcrafted, and there is a wide variety of products, from cute and inexpensive jewelry to top-end precious metals. I definitely recommend."
"I recently ordered a pair of glass plugs and was thrilled with how they look! I get a ton of compliments."
"Bought 200$ 14k white gold earrings, that looked very cheap and poorly made. Return policy states that returns are accepted, but not on custom-made products. Apparently, everything on their site is custom made, which means no returns. Very deceiving. Contacted customer service, got a short and rude email saying 'sorry can't help'. Would never buy from them again. "
"Earrings had a manufacturing defect. Quick response to e-mail. Rep offered replacement. Always had excellent luck with their belly rings."
"DO NOT BUY FROM THIS COMPANY. I spent 700$ on jewelry here that all came broken and terribly made. the company refused to give me a refund ! The company takes days to reply they don’t care about their customers ! "
"Beware of the return policy. I bought a nose bone as a gift for my gf. I have bought from them before with no issue. This item appeared the same but the ball on the bone was too small. I tried to return it but to no avail, apparently they do not allow returns on custom made pieces, but everything they sell is custom made....so...... I was told that the ball is twice as large as the stem, but there was no way of telling that from the description. The best they could offer was 30% off a new one, but now I am stuck with a $60 piece that is worthless to me. Nice to know they are unwilling to help customers out. Also, if you ask them a question or have an issue, expect about 3 days for them to get back to you, if they ever do. "
"i ORDERED THE WRONG SIZE NOSE RING FOR MY FIANCE' BUT MARK THERE HELPED ME FIX IT IN TIME BEFORE THEY SHIPPED IT EVEN THOUGH ALL OF THEIR JEWELRY IS HAND CRAFTED TO ORDER. mUCH APPRECIATED MARK! ILL DEFINITELY USE YOU GUYS AGAIN IN THE FUTURE!
ps
aLOT OF THESE NEGATIVE COMMENTS i'M SEEING, i SIMPLY DON'T BELIEVE. bASED ON MY EXPERIENCE, THIS IS AN AWESOME PLACE. i DONT USUALLY TAKE THE TIME TO WRITE REVIEWS SO I KNOW THAT IS THE CASE FOR MOST PEOPLE AS WELL UNLESS THEY'RE ANGRY ABOUT SOMETHING NOT GOING THEIR WAY AND THATS THE SENSE i GET LOOKING AT SOME OF THE LOW STAR COMMENTS I SEE. dONT BELEIVE THE HYPE PEOPLE, FRESHTRENDS IS GREAT AND HAS REALLY NICE JEWLERY FOR A GREAT PRICE CONSIDERING ITS SOLID GOLD!"
"I bought an earring that was the wrong size. Its was unopened, I just got the earring, looked at it and knew it was too big. After speaking to their team via e-mail and phone all they could do was offer 10% off and told me to buy their product again. Just horrible. What is the point of putting a seal on the bag to ensure its brand new and sterile and then claim that even though it's closed/still in tact, ya'll still won't do an exchange or refund? Now I have a brand-new, unopened but wrong sized piece of jewellery. 80 bucks down the drain.
Be careful everyone.
I even asked them if they could resize it for me and they said no. That they wouldn't want to "have their name attached to that".
Be careful newbies!"
"This was my first earring order. The diamond I chose was small, so small it was smaller than the gauge of my piercing. I didn't realize that, being their profession I'm sure they did. The earring goes right thru my ear. I contacted via phone and email to see if they could sell me a different head piece or plain order another earring. I've never heard back. Now I have an earring I can't wear. "
"Fresh Trends kicks ****. I emailed them about custom 18g rose gold curved barbells with 2mm balls and was quickly sent a link to order them. I was skeptical because the prices were lower than other places I found. And the reviews about delivery troubles years ago scared me. But I received them in like a week (they weren't even expected to ship for 3 weeks). Best of all they were exactly what I wanted. Marcus was great at answering my questions and assuring that they would be delivered on time (I had an upcoming vacation). I would recommend going for it! Beautiful work."
"I paid $21.95 for a gold ball nose bone. The ball and the bone end are the same size. Can't tell which end is which, is how small it is. Then to find out no refunds, store credit or exchange. Ok but then you are going to charge a $6.95 restocking fee for that little thing!!!!! Will never purchase anything from Fresh Trends again!!!!!"
"great selection of nice jewelry for a good deal too but the best part is by far the service. marcus there helped me out with exchanging an order after I accidentally ordered the wrong size for a new piercing. he didnt ask me a million questions or give me a hard time even though it was my fault, he just helped me. definitely a satisfied customer who will be coming back and telling others about you guys.
rock on marcus! thanks again!
"
"I have waited three months for a $149.99 order, and when I asked where my package was they could not provide an answer.
When I enquired about a partial refund, or a full refund if the order did not come through, they asked me if I gave the wrong address.
The also asked me to call my local customs office to see if it was being held up"
"No customer support on a faulty product and no refund.. spent $300. Ends of lip rings don't come off..14k gold..useless"