"I placed an order for stereo speakers valued at $15,000. I made it known from the start they needed to be insured. They quoted me a price transferred me to their insure and wrote a policy and charged mee for that as well. Two days before the scheduled pick up they told me they could not inure the shipment. I called back FreightCenter at least three times and they never called me back. Finally, I was told by their support team they couldn't do anything other than cancel the shipment, which I did. Three days later the refund showed up on my card for $300 less than they had charged me. Only in America can you totally drop the ball and screw up and still expect to get paid. FreightCenter has thousands of bad reviews for a reason. They earned them!!!"
"Words cannot describe my utter frustration and disappointment with ABF Freight. They were hired to transport two garage doors from Colorado to Ohio. One of the garage door panels was severely damaged (metal buckled/bent; metal backside was punctured). Per the shipping instructions, the garage door panels were to be shipped on their sides and not stacked (per manufacturer). When the panels arrived via ABF, the delivery driver opened the back of the semi-trailer and we saw that the panels were laying flat and were stacked on top of each other. Since the panels were individually wrapped in cardboard, the damage was not clearly evident at the time of unloading. However, upon the removal of the cardboard, the CHI certified installer immediately noticed the damaged panel. To create the amount of damage inflicted, the garage door panel had to have been dropped, dragged, or shipped improperly. Since the damaged garage door panel is part of the CHI Shoreline series with carriage overlay, they won't just replace the damaged panel. They are saying that all three of the bottom panels must be replaced in order to ensure that the grain and the overlay matches up. Now I have to waste my time writing this review and filing an insurance claim. A few months later... the insurance agency declared the garage door as a total loss and is reimbursing me everything but the $500 deductible. While ABF did reach out to me on the matter, they basically did nothing to rectify this matter (lost $500 because of them). In conclusion, based upon my shipping experience with ABF, I strongly recommend avoiding ABF Freight as they don't follow shipping instructions which resulted in damaged/ destroyed goods."
"I had a bad experience with FreightCenter.com and the contracted delivery service, ABF. I'm not a corporate client so these comments regard a retail shipment. Freight Center quoted me a shipping price up front, which I paid. The delivery arrived via ground; although the item (a ~$2,300 bathroom vanity purchased on eBay from a secondary seller) arrived on time, it was damaged badly during shipment. Damages were north of $500 to repair. I filed a claim; ABF reimbursed me $31. Six weeks later, ABF automatically billed my credit card on file a second time for an amount that was 50% more than the original amount quoted. Mind you, the first payment transaction had already been completed six weeks prior, and the shipping service had already been completed. I received no advance notice that ABF was revising the original quote and billing me a second time for an amount equal to half of the first payment. ABF claimed that an auditor had found a discrepancy in the total shipping weight, which necessitated them charging my card for an additional payment. I reported this as fraud to my credit card servicer; however, I've been informed that I agreed to the terms and conditions in the fine print, up front. I consider this predatory and unethical, and I won't do business with either of these companies again. If you work with these folks, I recommend a dose of caution."
"AVOID - This company will simple cause your business a huge financial damage and time waste. Worst costumer experience of any service I had paid for - After "finding" a suitable delivery time frame and price, their agents would hold you enough to tell you they're now offering a new time frame and a higher price. At this point I should have probably tried a different service, but I was both in a hurry to deliver my goods and lazy. We decided on a pick up time, but than they let me know, way too late for change, that the packing isn't suitable. We reschedule with one of their agents on the phone, just for me to discover by emailing another agent that no delivery had been scheduled yet and that because of his smartass attitude of not really helping with their short, uninformative and cynical answers that may take a day each, the delivery would be delayed again. At this stage I asked to cancel the service, but the agent now told me they would charge me 20% for agreeing for a delivery that never took place to that point! Now I had to agree to reschedule a new pick, about a week ahead. The drop date was also delayed by about a week(!) with no one to let us know and with their agents just telling me they have nothing to do and can only send the pick up delivery a message. AVOID"
"I would use Angela to handle my shipping needs. The printing press arrived in good condition and the driver was very polite."
"Angela has made this experience a smooth process. From booking to approval to any additional information needed, she's readily available and informative. We truly appreciate her help as we book frequently. "
"I was having trouble finding someone to ship my package,.. so I contacted Freight Center
and the representative ( Angela ) I had did an amazing job walk me through the process, and got my package shipped I will definitely do business with Freight Center again.
Rusty Redding
If any one ever needs help this is her contact info
Angela Hendricks
National Account Manager
P. (800) 716-7608 Ext. 1052"
"They can't do the work then refuse to give you a full refund . They **** stay away ."
"Angela and Justin were both very helpful with getting my situation sorted out. Thank you both!"
"Being a small business owner in NYC is hard enough, finding a company with the best shipping services for my clients was key in the future success of my business. Freight Center is one of the best companies I have worked within the industry. In fact, I am so happy they have earned my customer loyalty two years in a row and for our future projects."
"Avoid at all costs.
They can't guarantee the quotes they send you and will just keep adding costs to it. They will charge you if the carrier refuses to pick up the goods, even if you've submitted everything correctly to the T.
Refunding is another 15% even if they don't hold their end of the bargain.
They kept changing the pickup date and pretend everything was ok.
Also, their customer service phone number just hangs up on you after a few minutes without being able to speak to anyone."
"Before going to freight center, we had such a difficult time scheduling and arranging freight. We also never knew if we were getting a fair price or not. When I first called Freight Center, Angela answered the phone and I'm REALLY glad she did. She solved both of my problems within the first 5 minutes. Within the last 2 weeks, we have scheduled multiple shipments and plan to schedule many more. Freight Center brings big time value in 3 main areas.
1. Ease of use/time saver
2. You know you are getting the best and fair price
3. Mistakes and human error is greatly limited when working with a quality account rep
I cannot recommend this company enough!"
"When I rely on FreightCenter, I always have a good experience. My agent I work with, is always on top of things. She is very personable, and easy to work with. I Ship through FreightCenter on average 4 times per month, I can always rest easy knowing that FreightCenter setup our shipment. The website is very easy to use, and the Bill of Lading paperwork arrives within minutes of completing a new shipment. I never have problems that cannot be quickly resolved by the FreightCenter agent assigned to our account. I highly recommend using FreightCenter, they make shipping pallets an easy task."
"great communication and fast service. "
"We've worked with Angela Hendricks for the last couple of years, during which she has helped us to process a number of shipments. Ms. Hendricks has always been polite, responsive, and fast. We've been able to send out our orders in a timely and cost-effective fashion every single time. Thanks to Freightcenter.com and Angela Hendricks!"