ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.67/5
Chance of future purchase:
4.83/5
Shipping & packaging:
4.77/5
Customer service:
4.75/5
Return/Replacement policy:
4.62/5
Featured Review


Verified
5/5

2023-06-29

Knowledgeable. Courteous. Competitively priced. Efficient.

"Had a gentleman explain very clearly the changes in nomenclature that SonicWall is using for their firewall support packages. Got me a very good quote within minutes and the firewall arrived two days later. Very satisfied."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-06-27

Firewalls personnel were knowledgeable, accommodating and went above and beyond

"I had an issue with a technology appliance. The manufacturer was absolutely no help. The folks at Firewalls found a solution when the manufacturer did not make any effort to solve the problem. I am a Firewalls customer for the balance of my work life."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2018-01-09

Great Service, Great Price, Fast Shipping

"I continue to use Firewalls.com for my Firewall purchases. I have had nothing but positive experiences since I started dealing with them several years ago. Great service, prompt quotes, good pricing and fast shipping. I can highly recommend Firewalls.com. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-01-25
A rep from Firewalls.com, Kat R., has responded:


Awesome! Glad to know we could help. Thank you for the review, we appreciate it.”


Verified
5/5

2023-05-31

Firewalls.com Delivered Every Step of the way!

"I bought my Fortinet Firewall from Firewalls.com and had them configure it for my needs and was blown away by the presales knowledge of the reps as well as the technical expertise of the Engineers. They configured my firewall in a timely manner and went above and beyond my expectations of securing the firewall will still making sure that my network wasn't bottle necked. They did such a great job that I am signing up for their Monthly Managed services. While I have some knowledge on these devices, they clearly have much more knowledge than myself and it takes a load off of my plate so I can focus on my normal Network Admin duties.

Thank you Firewalls.com Team!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
3/5

2023-05-13

Quick sale but slow delivery of my license key

"Quick sale but slow delivery of my license key that I was told would be delivered in two days but 11 days later still don't have it. Called three times and was told I would have it by end of day but nope.
Update: Sales Manager finally got involved and got me fixed up in a few minutes. Seems emails to me were getting bounced back. Not sure whey it took 11 days to figure that out and let me know about that even though there were no other reports of this type of issue with other users that have sent emails to the same address. I appreciate that completed sale, however, follow up clearly needs to be better.
I will do business again with Firewalls.com
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-05-04

Excellent Sales/Customer Support

"This was my first time placing an order with your company and the Service and Support was Excellent, Thank you and keep up the good work!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-04-26

Very fast shipping and great pricing.

"The item arrived on time and the cost was competitive. "


Verified
5/5

2023-04-24

Quick tech support option was perfect option.

"I love the tech support service. I ran into an issue I couldn't solve myself, so I brought them in for a consultation. The tech was quick and helpful in understanding what I was trying to do and getting my VPN working.

I wish the costs were a little lower, but an overall fantastic experience.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2023-04-21

None

"Tim was great as always!!"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-04-06

Good service

"Used to renew my TMG license, good service "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-04-03

Great Firewall Purhcase

"My firewall purchase from firewalls.com was easy, fast and the items I needed were in stock. They also provided discount pricing, which is a plus. Kudos to Tim Glesing for making this a great purchase experience. I will definitely continue to do business with firewalls.com!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2023-04-02

Excellent

"Excellent and Timely Service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-03-23

Awesome experience!

"Fast quotation, great communications, and quick turn-around!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-03-15

fast and efficient delivery of order

"quickly got the quote done asap, then processed the order quickly as well "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-02-07

Supportive & Proactive Company

"The sales and customer service divisions of Firewall.com are top notch; saved our non-profit $4,600 on our most recent network security purchase! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process