"I have ordered from this supplier before and placed a re-order. The wrong item got placed on order and shipped without me knowing how that could happen since i had never even researched the wrong item. I paid $9.95 shipping charges to ship to me and $19.93 to return the item i did not order according to their return instructions! They did give me as $52.04 credit which gave me a net of $22.16 after shipping charges. They only give you a few days to return a item and even though sick, I took it to Fed ex to return with proper information inside.. all according to their instructions. It wasn't worth going out sick. I REPEAT-- THEY HAVE ABSOLUTELY NO CUSTOMER SERVICE TO CONTACT-- NO PHYSICAL ADDRESS ==NOT MY KIND OF BUSINESS TO PATRONIZE!!"
"I just opened up the package last evening and unfortunately the tip of the filter has been changed. I’m going to try to download these photos to you."
"The service was excellent as they replaced damage filters fast!"
"P.S. I did not need to return or get a refund but this silly site would not give me an option to continue my review unless I picked a star for that category. Come on, add and "NA" button!"
"Many today provide fast delivery at a reasonable price. What is important to mention here however is that FiltersFast DOES NOT do the old “bait and switch,” where a lesser quality, (typically a house brand,) item is swapped with what you actually ordered. In short, you receive exactly what you ordered which is great!"
"I don't have to shop around for my filters anymore. I can relax knowing that I don't have to worry about finding them (or not) in a store in my city. I can also change shipping times easily. At times when good reliable customer service seems like a luxury, I appreciate their help when I had an issue with an order."
"Item marked as delivered, but never arrived. Sent email to customer service; Four days later and still no response. Avoid this seller. "
"I never received it, I'm messing with ebay right now "
"I ALMOST ALWAYS HAVE a coupon but it happens u don't THE REQUIREMENTS IS spending more and more"
"I ordered Air Filters that were 22" high by 34" wide by 1" deep. They sent in two filters that are held together with masking tape instead of one filter 34" wide. Being together with masking tape created a 3" X 22" dead space in the filter. I called up for a return authorization aqnd spoke to a person about returning the product. I was put on hold for twenty minutes and then was hung up on."
"It so nice to have a email reminder that it’s time to change my water filter. Along with a amazing price, the filters are quality. I’d recommend them to anyone. "
"I reviewed an air bear purchase after receiving them damaged. Filters fast responded quickly with a replacement that arrived in perfect shape. There was a miscommunication on my part that resulted a replacement of 1 and not 3 as the purchase was a 3 pack.
With a very busy coupe of weeks for me I chose not to try to request the others or review but did review after a couple of offers to do so. They obviously read the review as two more filters arrived as a replacement for the others. The two things that are obvious from my experience is that Filtersfast is dedicated to great service but also cares what people think by encouraging reviews-
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"There is no way to trace an order. There is no printer friendly receipt. There are no real people to talk to. Did my order get shipped? Will my order arrive on time? cp-14334489"
"I just ordered my filter and see you were offering free shipping? Can you adjust my order please? #14224532 Anne Vaughn "
"I bought water filters and AC filters in bulk, so now I get another water filter in the mail and charged over $30 for it, straight out of my account. Best part is it's not even the right filter. Emailed twice but no reply."