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Verified
5/5

2019-10-11

Everything as described.

"Hi
Everything went smoothly. I would only ad that some customers may not be aware that the shipper
is a curb drop and that they have to plan accordingly. Boxes of flooring are around 60 lbs and so
if average bedroom is 250 sq then you are looking at carrying 14 or so 60 lb 8 ft boxes. You want the wood in
the same humidity as the install room for several days prior so it has to be moved indoors.

Good luck with your project.
"

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Verified
5/5

2019-08-28

Good service and better experience

"Jason handled my online order for 700 feet of engineered wood shipped tp Asheville, NC. Process was smooth as silk and Jason was very attentive in getting the order through the process. A nice guy to work with and good pricing to boot. Product arrived fast and shrink wrapped perfectly. Thanks again. Will do business again."

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Verified
5/5

2019-08-23

Satisfied buyer

"I was very nervous to purchase online as I have never made a $10,000 purchase from a company I wasn't familiar with. I did a lot of research and Fast Floors has a lot of great reviews. After speaking with Clayton about my concerns, he assured me that I would be covered if anything happened. Well, I got my delivery in about a week and nothing was damaged. I saved thousands of dollars vs purchasing local. I am very satisfied with my decision. Great service, great price, excellent company. Thank you Clayton and Fast Floors"

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Verified
5/5

2019-07-24

Beautiful floors, great price

"We are so happy with the look and quality of the flooring we received. It has far surpassed our expectations! We saw this particular floor at a local furniture store but it was way outside our budget. We had looked at numerous flooring stores to find the perfect floor for our remodel but we kept going back to this floor. My husband checked online and we were so ecstatic when your quote came back at less than half the price! We absolutely LOVE our new floor!"

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Verified
5/5

2019-07-09

High Praise for FastFloors and My Consultant

"I want to provide high praise for FastFloors and especially for my consultant Clayton McNulty. Here are the things that impressed me the most:

PRICE--I did considerable research both with local stores (within a 50 mi radius) and online. No one could beat the price for the flooring tile I ordered!

PRODUCT VARIETY--I found more variety with FastFloors than anywhere else I looked. It was overwhelming at first to see all the ceramic flooring possibilities, but I quickly learned how to search the site and determine the product I wanted.

CONSULTANT--Clayton McNulty worked with me to develop the original order and then again when I had to order more bullnosing (we underestimated what we needed!). Clayton is what a front-end consumer consultant should be! He is extremely knowledgeable about his company and its products. He knew how to research with me to find the product that met our needs. I was very impressed with his friendliness and his social and speaking skills. Even though I am sure he knows infinitely more than I do about flooring products, I never felt he talked down to me. He also did not bad mouth other companies and products, something that is very important to me (it's an Iowa thing, I think!). I wish other companies would understand that it is people such as Clayton that make a company outstanding!!

DELIVERY--The order shipped and was received as promised. I had read the instructions on inspecting and accepting products. All boxes arrived and none of the content (fragile mosaic tile) was damaged. The driver was friendly and accomodating.

PRODUCT--This product, Interceramic Slate Supremo Multicolor Mosaic, looks GREAT on the floor of our atrium. It is a thick and durable ceramic. The complex pattern fit together beautifully! As soon as the installation is complete (after the extra bullnose arrives), I plan to send a photo of it with a thank you note to Clayton!
"

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Verified
5/5

2019-06-26

Excellent experience and very professional Service!

"Kevin at Fast Floors was a superb sales agent! He found, by far the lowest prices on the products I was looking for. He was responsive and tenacious in finding what I wanted when other said it was on backorder for 4 months! His Boss, Greg and the General Manager were all hands on to ensure all was handled as advertised! The product arrived with no broken or missing boxes. I will use this company any time I have any flooring needs! "

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Verified
1/5

2019-03-29

Fastfloors.com terrible delivery

"We ordered our flooring 2/20/19 and were told we would receive our product in 5 - 7 business days. When no email or communication was received about delivery, I called Fastfloors. I was told that there was a change in location from where our product was being shipped from AND we were going to have to pay MORE for shipping. We got Fastfloors to agree to not increase the shipping fees, BUT we didn't receive our product UNTIL 3/22/19 (over 4 weeks!!!!). PLUS, we even had to go to the warehouse in our city to go pick it up because if didn't, it would have been another 3 days. Our job couldn't wait that long!!! Way to many other flooring companys out there! Stay away from Fastfloors.com!!! I am sure I am going to have fight for my rebate too!

UPDATE 4/23/19: Greg from Fastfloors did read my review and contacted me to discuss the issue. He made sure we received our rebate (+ a little extra for delivery issues) in a timely manner.
"

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Rep reply posted 2019-05-20
A rep from FastFloors, FastFloors, has responded:

“It should also be noted that we would never increase shipping fees on an order after it is processed. Customers are always notified within 24 hours of purchase if there is any issue. Additionally, no rebate forms were sent in for this order. The customer received a courtesy refund, not a rebate. ”


Verified
5/5

2018-10-07

Good experience

"We never imagined we would buy floors on the Internet. Our neighbor did their house with the fastfloors. We ordered wood floors from Kahrs for three rooms and also got tile for our bathrooms. The orders were delivered separately and their people advised us about both of the deliveries. The guy Jason was great on the phone and we also spoke with a girl that was nice (don't recall her name). We would buy from them again. Thanks for the good service. "

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Verified
3/5

2019-04-10

Shipment Arrived Damaged - Fast Floors reimbursed for the damage

"Make sure to check the product before the driver leaves or you will likely not get your money back. We had to push pretty hard to get a refund for damaged product that should have been packaged better and handled better by the carrier. In the end, we were refunded but it was not easy.
Thanks to the GM, Greg Thompson, this situation was resolved.
"

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Verified
5/5

2019-04-17

Great Pricing

"I found fast floors after talking to my local store realized how much I was over paying! Little skeptical at first but everything turned out great. Highly recommend! "

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Verified
5/5

2019-04-04

Above and beyond

"Fast floors sold me a product that was not advertised on the website. The sales rep went up the ladders to highest executive and negotiated a 20% below wholesale cost. I shopped around 9 different online resellers before I contacted fast floors. I was treated with exceptional customer service. I saved so much on this flooring I'm considering to do my other rooms. "

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Verified
5/5

2019-04-03

Great Service

"The sales team got me great price much lower than my local retailer! Shipping went great I would highly recommend!"


Verified
5/5

2019-03-25

Extremely satisfied with Fast Floors

"Extremely satisfied with Fast Foors. Their customer service was exceptional. I had a couple issues with the 3rd party shipper but Clayton was amazing in his communication, support and holding them accountable to make sure the product arrived on time. I recommend them without reservation."

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Verified
5/5

2019-03-20

Super Happy

"The experience with Fast Floors was excellent. The material arrived very quickly and Matthew answered my phone calls every time I called. If I have a chance, I will order from Fast Floors again. "

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Verified
5/5

2019-03-08

Love my flooring

"I was very hesitant to spend over $6,000 online. However, Douglas was such a pleasure to work with. He was very patient with me during the entire process. His diligents was the reason I went with Fast Floors. They had great pricing and their customer service was above and beyond. Everything came to me in great conditon and I couldn't be happier to go with Fast Floors. "

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