"I received excellent customer service starting with the order through delivery. I was kept informed throughout the process and quantity issue was handled promptly and resolved timely. Kept my project right on schedule."
"Jason Jensen helped me source a floor at a great cost with a quick turn around. The quality was great and everyone loves it. What else can you ask for!!"
"BUYER BEWARE!
I purchased 73 boxes of flooring and the shipping company rescheduled once, no showed on first delivery attempt and when they showed up 2 days later they only had 3 of the 73 boxes and no transition pieces on their truck. Took them a day to inform me that the missing boxes were located but that it would be another 4 days to receive it. This morning I called to reconfirm delivery and they lost the order AGAIN! 4 days of missed work and absolutely no help from anyone at this compan. I repeatedly called and emailed the sales person, Lacey the manager In claims and the
General Manager. Of the 3 boxes I received one came in completely damaged! AWFUL experience and suggest buyers to use anyone other than this company… they need to rename the company to LOST and NEVER FOUND Flooring!"
"Never had such a great quality of service until working with Christian at FastFloors. These guys care about getting you the best price and making sure you get your tile in the best condition."
"I called Clayton again and again asking questions while on the search for the right flooring for the house we were building. He was so patient and kind, also very helpful. I finally made a decision; placed the order and it went smoothly - YES, I would order from Clayton again!! The floors are beautiful!
Have a blessed day, everyone!"
"Price was right! Sales guy was very helpful. Their instructions are important, kind of intimidating but in the end I received all my flooring. Some arrived damaged due to shipping guys, but I took pictures. Driver wrote what was needed, and I received compensation in a very appropriate amount of time. Would definitely use them again to get the flooring at the lowest price possible.
Overall very happy and cant thank Jason enough for making it happen."
"We have worked with Jason Jensen on several projects and are always impressed with his excellent customer service. Jason very knowledgeable and provides quick answers. Planning to work with Jason on all of our future projects."
"We are a general contractor working on a renovation of a large inn. We ordered thousands of sq ft of tile. Jason was very helpful and even when issues needed fixing, he was always responsive and helped make everything as easy as possible. "
"As a small contractor, I was very impressed with how smooth the process was from order to delivery. Jason Jenson did great walking me through my 1st FastFloor order. Will definitely consider purchasing with FastFloor again."
"Robert was very helpful and always made himself available to answer all of my questions and assist in placing my order."
"Good Experience placing an order."
"Trying to find flooring that previous floor store did not have anymore and wasn’t able to get. Found product at Fast Floors. Robert was great to work and made it easy. Thanks!"
"Easy to work with, courteous, friendly, knowledgeable, professional. Old school customer service that made me feel comfortable and welcome."
"It was nice talking to someone that was knowledgeable about their product."
"Jason was great from the first time I called in to discuss a large hardwood flooring order to placing the order. Currently the flooring is back ordered (I was notified) but I am hoping that the order is filled soon."
A rep from FastFloors, FastFloors, has responded:
“This customer received all their material in full. When the shipment was received they had 4 damaged boxes and 4 missing trim pieces. We offered the customer a replacement or a credit. The customer choose a credit. We have refunded the customer for 4 damaged boxes and 4 missing trim pieces. While we are sorry to hear about the customers damaged boxes, we resolved this the correct way and refunded them for what was damaged and missing. ”