"Superior customer service. From ordering, to delivery and everything between. June Brown stayed in touch along the way with updates. I also loved that I was able to give the delivery driver my cell for text updates on the date of delivery. Unfortunately, my team did not arrive in time to take the delivery inside. The driver noticed there were only two older women on site and brought them in for me. Above and beyond"
"Marcia resolved the damaged flooring boxes I received just about as well as could be imagined,--clear instructions and proactive in choosing an appropriate amount for compensation, since replacement of material wasn't necessary in my case."
"Super fast services. Prompt responses, and secure, fast shipping. Great Job!"
"Marcia was a tremendous help to me in tracking my shipped items.
Thank goodness for her.
I would defiantly use FastFloors again. "
"Quick response to my concerns and claims. Thank you Marcia and Kristen for your help!!!"
"Marcia made a potentially terrible experience much, much better."
"Fast, great communication. Quick no hassle resolution for my claim!"
"Only 5 stars because Marcia with claims saved the day. The shipping instructions come via email and when I reached out to the sales rep to confirm that I followed them, he was not helpful at all and said to just let them know how many tiles were damaged. Apparently I did not follow them correctly and was told my broken tiles would not be replaced. Marcia worked with me to get this resolved though!"
"I couldn't be any happier than working with Marcia - she is a true Gem and the effort she put into my claim is truly like none other I've had to work with!"
"I received my flooring in a timely manner and had a good experience with customer service rep Marcia. I was able to get reimbursed for damaged flooring and my floors look great."
"the team worked hard to get our floors to us . The product showed up in great condition and the follow from the customer service team as spot on.
thanks"
"Experience was great. Customer service was even greater. I will always come back"
"Fast Floors was great. The shipping company was horrible. The customer service was excellent after the order was lost and we refused to accept the partial order. Marcia made it work out in the end so special thanks to her. Looks like others have had similar shipping issues so good luck!!"
"Super responsive. Easy to communicate with. Great products, great pricing and great customer service. Highly recommend. "
"We were in a rush to get flooring for a client of ours that our local dealer said they had. Once we placed an order with them, they told us it would be a two month wait. We called Fast Floors and they had it delivered in 5 days!! We were able to save money too. I wish we knew about Fast Floors earlier but glad we do now. We will be calling them for our future projects. "