"I recently ordered a shirt from FansEdge. It was clearly advertised as a Large. They sent me an extra large. When I requested a refund they said just submit a request for a return notification number. My emails have been ignored and my I was given the runaround when i called."
"Purchased a Raiders Jacket from them for my younger brother as Christmas present. After my brother opened up the jacket, we noticed that the light colored zipper was stained and the zipper was broken. It also had a bunch of light/white colored stains on the back. I went out to the website and they had a no hassle return guarantee. It even states on their website that you don't have to contact them, just send back your item in a trackable method to get your return. I sent the item back over three weeks ago and today I received an email stating that because the item was damaged and it was washed they would be unable to give me a refund.
I contacted their customer service and the guy (Matt, he is a shift supervisor)told me that it was on the mailing receipt that I needed to contact them within seven days to report a damaged item. I told him that I was reading off the website, no where does it state this seven days return policy. The customer service rep told me that there was nothing he could do since I was returning a worn and damaged item. I explained to him that if I was trying to rip them off, why would I order a couple more shirts a few months later. He explained that again there was nothing he could do and that I was going to get the Jacket back, which of course I have to pay for the return shipping. I canceled my order for the other items that I had purchased last week and will never again do any type of business with them. I am waiting on a call back from his Manager but I would not get a specific time or day of when this call back would happen.
I cannot even explain how appalled that they would accuse me of sending something back, mind you with all the tags and stating that I washed the item. I will never again do business with them and will post this same review on every review place that I can do to warn people of the bad customer service and overall shopping experience that I received.
Now my brother will have to wear a Jacket that has a busted zipper and stains on the zipper and back.
Thank you FansEdge, you truly are the best. "
"I don't know why this place has such poor reviews...maybe because people don't read to see that custom jerseys take 5-7 business days? I (yes, me, the customer) made a mistake that I tried to rectify through a customer service representative. She said she fixed it, but didn't. The next day I got a call from the supervisor who went above and beyond to fix it for me, even though it was a non-changeable, customized order.
I will never order sports gear from anywhere else. Best prices and amazing customer service."
"I ordered a Sz 5/6 Green Bay Packer Cheerleader Dress for my Granddaughter. It came in a reasonable amount of time...but a Sz14. I called Customer NO SERVICE and even talked to a Floor Supervisor and just got a too bad it's not available. I got e-mails and shipping notices that my SZ 5/6 was available and shipped. I am sure they never had a 5/6 and just shipped whatever they had. Beware of this site.Now I just have to hope that I get the refund??? It stil has not been processed. I was hoping to be the Grandma that helped mend a Granddaughters broken heart cause her sister got a Packer Dress and she did not. Instead, I get to be the one to break her heart again. I did not even tell her about finding the dress until I got the e-mails that assured the dress was available and shipped. BEWARE of this Company!!!!!!!!!!!!!!!!"
"Ordered a jersey on the 14th needing it in 10 days. It shipped out the 16th via UPS and arrived to my town on the 18th. They then transferred it to USPS and I couldn't track it for a couple days. Now it is the 26th, no mail tomorrow and hoping to see it the 28? What the heck is up with shipping via ups and then usps? And where were they storing it for 10 + days. It supposedly left the warehouse immediately? Crazy. By the way, I still haven't received it!"
"Very unreliable, sent only half my order, support was no help only gave the run around and at the end was unable to provide son with his birthday gift."
"Very disappointed with my experience! I ordered a Steelers Pennant for the Super Bowl, and paid to expedite. It has been almost a week and the product hasn't even shipped yet! When I sent in a cancellation, they stated it couldn't be cancelled, that I would have to wait for it to ship and file a return claim once I receive it. This is one of the worst sites I have dealt with, buyer beware, if using this site!"
"I placed an order for three NFC Championship sweatshirts from this company on 1/24/11. There was nothing on the site/order page to indicate the items were not available. I received an email confirmation right after I ordered, stating the sweatshirts were backordered but would be restocked by 1/27/11. On 1/28/11, I called their customer service number, since the tracking for my order still showed the sweatshirts as "backordered", but there was no longer any expected restock date. Was given a song and dance by the rep on the phone and told to check back in a few business days. I emailed them on 2/2/11 to request a status on my order, and received a canned "we are sorry, but we are waiting for information from the warehouse..." response. I canceled the order on 2/3/11. This company is completely lacking in fulfillment and customer service! Everything is blamed on the "warehouse"; there is no ownership for mistakes. I'll never order from this company again. Sadly, had I ordered from another site, I probably would have had the apparel for the big game. Now, that won't be happening."
"DO NOT BUY FROM THIS COMPANY! COMPLETELY UNRESPONSIVE!
I ordered a jersey from the company and requested 1 day shipping. However the on-line order system does not have a confirmation screen for your order. Because of that, you can't confirm the order is correct and that was one factor that led to this issue. I had 2 browser windows open and one was incomplete with an item in the cart and another window operned later, that I ordered from, that did not show any items in the cart except for one selected through that browser session. The system picked up the selection and shipping default from the other open window...NOT the shipping selection from the window I was completing the order from. So my purchase included the Jersey I wanted and a shirt I didn't along with shipping that I didn't select (default from other window) This is a technological problem/issue with thier on-line order system that is the responsibility of the company. If thier purchase confirmation e-mail didn't take several hours to send, I would have called to change the shipping method, however they expidated filling the order and had it mailed out before I was notified of the comfirmation...estimated delivery 8 days! (needed it in 3) Fansedge customer service is practically non-existant. Canned responses that do not serve the customer. I will never buy from them again.
BEWARE IF YOU DO!"
"I ordered a infant jersey from my niece from their site. Right away my order was placed on hold an they asked me to call them. Since it was past their customer service hours.. I waited until the following morning to call them back.
The first time I called, they said oh you have to be transferred to the billing department. So I did and waited on hold for 15 minutes, before hanging up.
Called back right away and surprisingly got the same person. Transferred me again to the billing department, and I got someone right away. The person then told me that since I had picked overnight shipping, that I need to fax them a copy of my credit card and driver's license.. I totally balked at that. NO WAY! Told them to cancel my order and that I would sue if charges had been placed on my credit card. "
"I placed an order on 12-1-2010 for several Christmas gifts: t-shirts, hoodies, and a hat. The items took about a day longer to arrived than expected on the expedited shipping, but all arrived in one box and in fine condition. I even returned one item (exchanged for a larger size of the same item) and had the new item in my hands within 10 days of receiving the orginal shipment. All-in-all this was a pleasant experience and I absolutely love FansEdge's selection of merchandise.
Jay Norman"
"Had a horrible experience with this company. I first had purchased an item that was canceled right before Christmas due to a company inventory error, all I received was a we're so sorry for your inconvenience e-mail. I then had an item that had guaranteed by Christmas shipping. It's now Jan. 3 and the item has just put on back order. I called and e-mail the company to cancel my order, but was told all sales are final and it could not be canceled. The woman I talked to one the phone was rude and very unhelpful, just kept repeating that it was only on qualifying items. I ordered my item Dec. 16 the item page on the website was still advertising that it qualified for guaranteed by Christmas shipping. I just received an e-mail stating that the cut off was 11am central time, which was not shown on the site. I was also given the excuse that it was the warehouse's fault, which is not a valid excuse seeing as you think a company of their size would be better organized and have much better communication. I have never written a complaint about a company but am spending part of my day off posting reviews about this site and hopefully it will save someone time and money! I will never order from this website again. "
"I had the exact same thing happen to me. I ordered 2 Jackets froms Fansedge. When I tracked the order both items had the same tracking number and both said they were delivered to the porch. I did receive 1 Jacket on the 16th but not both. I called the company to let them know that I did not receive 1 of the jackets, they gave me the # to ups. I called UPS and they said they got 1 item and delivered 1 item. I called back to Fansedge and spoke with several reps and at least 2 supervisors who assured me that my order was filled and that they just needed to get in touch with the warehouse to get the correct tracking number for the 2nd jacket. 7 days and many phone calls later they canceled my order refunded my money and it is December 23rd and I will have no gift to give to my husband. I would not recommend ordering from this company ever. "
"I usually never give feedback but my experience with fansedge.com was so poor that I had to comment. I ordered a Phillies World Championship jacket. The item I ordered was in stock. The main site home had a banner that said "Expedited Ground shipping" and order now to receive by Christmas. After ordering, I received a confirmation email and everything seemed ok.
But I was surprised my order did not ship on the 18th or 19th since I had selected ground shipping. On Dec 23, five days after ordering I received a credit to my credit card. I checked my order status and the order was canceled. I called fansedge and they said the item was unavailable and an email would be sent later in the day. The representative blamed the warehouse. After five days, the warehouse finally notified them of errors in quantity. I am dissapointed that it took three working days (and five total days) to notify me that the item would be not be sent by Christmas because it was not in stock to start. If they would've notified my sooner, I could have bought it from a different store. In the future, I will remember fansedge's lack of organization and communication when buying sporting apparel. After reading the previous review, I guess I join the list of disappointed and dissatisfied shoppers of fansedge."
"I ordered a Christmas present for my Dad from this site. The website had a huge banner indicating that orders placed today were guaranteed before Christmas. The item was in-stock, however that night I received an email that the order was on hold, but didn't say why. When I called the next day I was told they didn't know when it would ship and they couldn't even tell me whether there was one in-stock for me. Today, I check the order-status and it says Canceled! Unbelievable."