"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"Still haven't received order"
"The prices are higher than expected after getting the membership. Shipping takes quite a while, up to 2 weeks! My package just keeps getting delayed and now tracking information won’t open from the link my email provided from fabletics. Not worth the hassle when there are so many other options out there. "
“Hello Sarah,
Thank you for bringing this matter to our attention. We're truly sorry to hear about your disappointment with the pricing and the shipping problem you've experienced. Providing value and efficient delivery are essential to us, and we understand your frustration. We're actively working to address these concerns promptly, so we will be sending you a private message now.
Best,
Allison ”
"Not really excited about being locked into a membership where you get charged to buy things!?!"
“Hello Paige,
We appreciate your time to share your feedback on the VIP membership. We're sorry to hear that you're not feeling excited about your membership. We understand that commitment can sometimes feel overwhelming. Our aim is to ensure that your experience with us exceeds your expectations, and we're here to address any concerns you may have, so we will send you a private message shortly.
Best,
Allison ”
"Great products, not great value I didn’t think"
“Hello Andrew,
Thank you for taking the time to share your experience with us. We're glad to hear that you find our products great, but we're sorry to learn that you don't feel they offer the best value. We constantly strive to provide quality products at competitive prices. We’ll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Allison ”
"Never received confirmation of my order!!"
“Hello Jay,
Thank you for reaching out to us regarding the order. We're truly sorry to hear that you haven't received confirmation of your purchase. I understand how frustrating it can be to not have the reassurance that it went through smoothly. Let's work together to get this sorted out as quickly as possible, so we will send you a private message shortly.
Best,
Allison”
"I love the products but I am financially unable to continue my membership. I didn’t receive the email to skip
This month so I just used my two VIP credits and will try again to cancel
By calling the number. "
“Hello Niki,
Thank you for bringing this matter to our attention. We're truly sorry to hear about your financial situation and the difficulty you're facing with your membership. It's important to us that you feel supported in managing your account. If you didn't receive the email to skip this month and have used your VIP credits, we understand your frustration. We will send you a private message shortly to address this matter promptly.
Best,
Allison ”
"Management should look into the way their employees speak to their customers!!!! Horrible experience "
“Hello Loreinn,
Thank you for reaching out to us and for sharing your experience with our Member Services Team. We're sorry to hear that interactions with us don't meet expectations. Your feedback is valuable and highlights an area where we should definitely take action. We're here to help resolve your concern for you as quickly as possible, so we’ll be sending you a private message now.
Best,
Allison ”
"I skipped the monthly membership and still got charged."
“Hello Guadalupe,
Thank you for bringing this matter to our attention. We're truly sorry to hear that, and I completely understand how frustrating it must be to still be charged after taking the necessary steps to skip the month. We're here to help resolve this issue for you as quickly as possible, so we’ll be sending you a private message now.
Best,
Allison ”
"The credit is costing $60 but there is very little to choose from in that price range so that you feel like you got your $$ worth. Since its only 1 item I dont get what I want because its only line $20-$40. Im better off to skip the month and just pay for the items I want. "
“Hello Sara,
Thank you for bringing this matter to our attention. We understand your concerns about the value of the VIP credit, especially when there are limited options available within that price range. Your satisfaction is important to us, and we want to ensure that you're getting the best value for your money. We’ll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Allison ”
"Not worth the membership! If you ever miss a month of “skipping” you are stuck with a VIP credit. You can redeem the credit but not based on the purchase amount. So you may end up way overpaying for an item that is on sale and then expect to pay taxes on the items as well. The material quality is no where near what it use to be. I have to use up these credits before I can cancel "
“Hello Katie,
Thank you for reaching out to us and for sharing your experience with the membership. We understand your frustration with the limitation of the VIP credits and paying for taxes. We're also sorry to hear that you feel there has been a decline in the product quality. We'll certainly take your feedback into consideration, and we’ll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Allison ”
"Have no idea I got charges ~$1,000 on a subscription I have no idea about. I don’t remember signing up for a membership nor was there any email throughout the past year and so about how I am paying for this or getting the credits."
“Hello Bower,
Thank you for reaching out to us and for sharing your experience with the membership. We're sorry to hear about the confusion regarding the charges due to being unaware that you were signed up for the membership. We take your concerns seriously, and we want to help resolve this issue as quickly as possible, so we're going to send you a private message right now.
Best,
Allison ”
"I was a VIP member for 3 months before i noticed it was costing me 60 dollar`s a month for nothing, I wasn't shopping. Then when i wanted to cancel, it was difficult, I asked how to use my credits, I was not informed that I should use them before I cancel . I didn't so when I went to use them, for my 180 (3 credits), I was only able to purchase two pair of underwear and a pair of short.
I will inform everyone I know about fabletics about my bad experience."
“Hello Leonard,
Thank you for reaching out to us and for sharing your experience with the membership. We're truly sorry for any confusion or lack of clarity on the usage of the VIP credits and your frustration with not being able to fully utilize them before canceling. It's important for us to ensure that our customers are fully informed about how to utilize their benefits effectively. We’ll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Allison ”
"I was not texted to skip the month and was charged $60."
“Hello Tanya,
Thank you for reaching out to us and for sharing your experience with us. We apologize for any inconvenience caused by not receiving a reminder to skip the month, resulting in getting billed for the VIP credit. Our aim is to ensure that our members have a seamless experience and I understand the frustration this may have caused. We will send you a private message shortly to address this matter promptly.
Best,
Allison ”
"When I placed a previous order didn’t realize I had started a membership with automatic monthly charges. Feel tricked Now two months in I caught it and cancelled "
“Hello Jacquie,
We want every single one of our members to be satisfied with Fabletics, so we are deeply saddened by the fact that you weren't aware of the VIP membership. I would really like to hear more about your experience so that I can make sure we’re on the same page to better assist you. Rest assured that we are taking this seriously. Someone from our Member Services Team will contact you immediately to assist you further.
Best,
Chad
”
"It’s tough to find items that make the member credit program worth it. Why would anyone use a member credit they paid 59.95 for to purchase an item that’s price is lower than that.."
“Hello Lola,
Thank you for your honest feedback. This is certainly not the kind of service we aim to provide. I am sorry to know that you're not pleased with our credit system. We always strive for 100% satisfaction, so our Member Services Team will reach out to you right away to assist you further with your concerns.
Best,
Chad
”
A rep from Fabletics, ACavantechstyle, has responded:
“Hello Sharyn,
Thank you for reaching out to us and for sharing your experience with your order. We're sincerely sorry to hear about the delay in receiving your order. Providing excellent service is a top priority for us, and we understand the frustration that we fell short of your expectations. We take your feedback seriously, and we’ll be sending you a private message now, so we can get this resolved as soon as possible.
Best,
Allison ”