"I love the quality of your products. So must so many others, because my faves styles are never available in my size. Very frustrating! "
"I canceled my subscription, but am still worried that they'll try to charge me. I wish I never ordered from them. The scrubs were not good quality, and didn't have any stretch."
"I use both the Fabletics app and the webpage. They're both simple to use. I have quite a few pieces from Fabletics and Yitty. I love the items. My only real complaint is that I wish there were more bundle deals to use my VIP credit on.
I love the size inclusivity!! "
“Hello Pier,
We're glad that you find both our mobile app and website easy to use. It's great that you've been enjoying the pieces we offer, and your satisfaction with our products and size inclusivity means a lot to us. Your feedback regarding bundle availability is taken seriously and we're here to address your concern promptly, so our Member Services Team will reach out to you right away.
Best,
Allison ”
"Better to just shop on the site when you need stuff "
“Hello Stephen,
We're sorry to hear that your experience with our app didn't meet your expectations. We understand that shopping convenience is essential, and we apologize for any inconvenience you may have experienced. Your feedback is important to us, and we will use it to improve our app and provide a better shopping experience for all our members. If there's anything specific you'd like to share or if there's anything we can do to assist you further, please don't hesitate to let us know. We're here to help in any way we can. Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future.
Best,
Zeth”
"I called to address an issue over the phone and there were 29 or so callers before me. There’s really that many people with problems? Red flag! I don’t appreciate having paused my “membership” to get charged without notice before you charge me."
“Hello Jacqueline,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the wait times you experienced when calling us. We understand how frustrating it can be to wait for assistance, and we're sorry for any inconvenience this may have caused you. We also apologize for any confusion or frustration caused by our VIP membership and unexpected charges. We strive to provide clear and transparent communication regarding membership fees and billing, and it's concerning to hear that this was not your experience. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth”
"Love The One short. Might be the most comfortable gym short I've ever worn."
“Hello Kevin,
Wow! It's great to hear that you love the shorts you got from us and that they are the most comfortable item you've ever worn. Thank you for choosing Fabletics for your activewear needs!
Best,
Allison ”
"I have a hard time finding either Medium or Large when I browse your site for products. Looked for a sportsbra, size Large the other day, and almost every item I considered had size L crossed out - not avail! many other sizes were NOT avail , as in all sizes crossed out. I had to keep clicking to finally find a style that you actually had in Med or Large. That is frustrating , and it was early in the month. I called your Cust Service recently and stated the same thing , and was told that you have more inventory in the first 2 weeks of the month and I should try again then. I finally found 2 sports bras that were avail in size L and ordered 1 of them. found this issue with leggings too a couple months ago. However, found this challenging enough that was not inclined to return. I am a Loyalty member but considering canceling my membership. "
“Hello Annette,
Thank you for sharing your feedback with us, and we're sorry to hear about the challenges you've encountered with finding M or L sizes available in our products. We understand how frustrating it can be to browse through our site and not find the sizes you need. We also value your membership and would hate to see you go. We're committed to providing you with the best shopping experience possible, and we'd love the opportunity to make things right for you. Our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth”
"I've never been so pressured to quickly make a purchase without thinking it through. There's a great deal when you first visit the site that they immediately put a timer on, which they stressfully display for you while you shop. They funnel you into their monthly membership program, which is so wasteful and predatory. Who needs new leggings every month? It's obviously set up to take advantage of those who don't stay on top of it, only allowing you between the first and 5th of each month to "skip" that month before being charged $60. I immediately tried to cancel my membership after my first order, which they claim is easy to do, but I could not easily find a way to do so on their website. I wish their leggings didn't fit me so well, I'd never shop with them otherwise."
“Hello Nah,
We're sorry to hear about your experience with our website. We aim to provide a convenient shopping experience for our members, and it's concerning to hear that you felt pressured during your visit. Our VIP membership program is designed to offer exclusive deals and benefits to our loyal members, but we understand that it may not be the right fit for everyone. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth”
"It's absurd that I have to talk with someone to cancel my membership and that I have to tell them SIX TIMES before they actually listen."
“Hello Sarah,
We're sorry to hear about your experience trying to cancel your membership. We strive to make the cancelation process as simple and straightforward as possible, so we apologize for any inconvenience you have encountered. Your feedback is important to us and our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth”
"I love how I got charged $60 without knowing just to be forced to order $19 shorts. Will not order from here again knowing they keep my card on file just to blindly add you to a monthly membership I did not sign up for. And the only way to cancel is by calling them. "
“Hello Isaac,
We're sorry to hear about your experience with our VIP membership. We understand how frustrating it can be when you're unexpectedly charged for a membership you did not sign up for, and we want to make things right for you. We always strive for your utmost satisfaction, so our Member Services Team will reach out to you right away to assist you with your membership concerns.
Best,
Zeth”
"Good prices, Not hard to order"
“Hello Eli,
Thank you so much for the amazing review! We are so happy to hear that you found our prices reasonable and the ordering process easy. Your feedback is greatly appreciated and we thank you for your support!
Best,
Allison ”
"First time shopping with Fabletics, after so many folks telling me how much they love their products. It was easy to navigate, and the discount seem to be pretty worthwhile. I can't wait to try on the new threads!"
“Hello Adriana,
Thank you so much for giving Fabletics a try! We're glad to hear that you had an easy shopping experience and found our discounts valuable. We hope you love your purchase as much as we do!
Best,
Allison ”
"I love everything about Fabletics! All of my workout gear are Fabletics! I should be an ambassador by now with all the gear I will own through Fabletics!!! But kidding aside, I am happy and proud to be wearing Fabletics gear!"
“Hello Anna Marie,
We are thrilled to hear that you love your Fabletics items and that you've made us your go-to choice for workout wear! Thank you for your support and for being a loyal member. Keep rocking your Fabletics outfits with pride!
Best,
Allison ”
"Love the QUALITY! And prices!"
“Hello Maureen,
It's amazing to hear that you're impressed with both the quality and prices of our products! We strive to offer high-quality items at affordable prices, and knowing that you appreciate both aspects means a lot to us.
Best,
Allison ”
"Excellent! Love it so much!"
“Hello Jade,
Thank you so much for the wonderful review! We're thrilled to hear that you love your Fabletics shopping experience. We're excited to keep you coming back for more with even more options we offer. Stay tuned for what's to come!
Best,
Allison ”
"Need a shipping address change and was easily taken care of…thank you!"
“Hello Alexander,
We're glad to hear that our Member Services Team was able to assist you with your shipping address change and made it hassle-free! Your satisfaction is important to us, and we're here to ensure that any adjustments you need are taken care of smoothly.
Best,
Allison ”
A rep from Fabletics, MLTechstyle, has responded:
“Hello Sarah,
I'm sorry to hear about your experience. It sounds like you're feeling frustrated and disappointed with the quality of the product and the VIP program. It's understandable to feel wary about potential charges, especially after canceling your subscription. Your feedback about the quality of the scrubs is important, and it's disappointing when expectations aren't met. We value our members and we want to make things right! Our Member Services Team will contact you right away to assist you with your concerns.
Best,
Mary
”