"Just started working with EE this year. My Account Rep, Enrique has been excellent to work with -- both his expertise in the industry and his follow-through on questions/requests. Love the large variety of Brand and the quick processing of orders. "
"This company is a joke! From Joel to Mike Nelson, sell damage products and will not give you a refund or replacement."
"Adam I appreciate his transparency he really keeps it honest and I appreciate having him as my rep guiding me through the process of starting my business. Keep up the great work Adam and everyone else at ee distribution. "
"I had a package shipped a month ago but never got it after 14 days they let me file a claim but never refunded or shipped. My item. I have been told so many lies that I don't believe anything. For almost two weeks I have been told they are shipping but cannot give me a shipping date.they cut off the chat communications with me and will not answer email my only way to contact them is by phone where I usually wait an hour for them to pick up then I am told the same thing day in and day out. The original package had 6 items in it. They did finally ship only 1 item which I received today but still no answer on the rest of my order. I think they did this on purpose and made it personal"
“Thank you for contacting us directly, Michael. We are grateful for the opportunity to speak with you and assist you with your orders. Please don't hesitate to contact us with any additional questions or concerns. ”
"I have been place so many orders from them.I found they have so many problem the Item allocation is very miscible order 72 items only give you 48 and keep the rest on backorder and do not know when you can get it. And their shipping is very expensive they charge $240 for 2 funko box for shipping to Canada(Ground shipping) that is crazy,even higher than the Fedex publish rate and said they have 50% on DHL and FEDEX that is lie.And the warhouse processing is very mess up 2 orders just 1 day gap and split to 2 shipment. They said they have 15 day for courtesy hold for Internaltional customer but they do not, if you are not in US stop stop doing business with them. They just try to make you cancel the order and pay the 15% cancel fee and sell the product on their entertainment earth website. I will giving up their account wont going to pay anything thats scam beaware"
“We deeply regret the recent issues you've encountered with your orders. Your feedback is invaluable to us, and we fully understand your concerns regarding item allocation and shipping costs.
Despite these challenges, we take pride in offering a diverse range of unique and collectible items. Our unwavering commitment to quality and customer satisfaction remains at the core of our mission.
To specifically address your concerns, we kindly request that you reach out to our team via email at sales@eedistribution.com or by phone at 818-255-0090, providing your order details. We are eager to assist you promptly in resolving and addressing these issues.
Your satisfaction is our utmost priority, and we genuinely hope to have the opportunity to enhance your experience with us. We greatly appreciate your business and thank you for sharing your feedback.
”
"Any questions I have Justin is there with not only the answers but the solutions as well.
Very friendly and personable this guy rocks!"
“Thank you so much for your kind words! We're incredibly grateful to have you as a client with EE Distribution, and we're delighted to have Justin on our team. We're thrilled to hear about your positive experience with him. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Your support means a lot to us!”
"Sweet ethans started with EE, first of the year cannot be happier, great products great service, plan on growing our business with more of there products in the future. "
“We appreciate the kind words. It's wonderful to hear how the products and service you've received from EE Distribution have been an asset to you in growing your business. We truly appreciate your loyalty and are honored to have the opportunity to continue working with you to help your company expand and prosper.”
"Jordan Wildman Does a great job at making sure my business has all the stock it needs. "
“Thanks for the positive review! It's great to hear how Jordan's efforts have helped your business. All our actions and efforts are geared toward keeping you happy, successful, and focused on growing your business. Thanks for choosing EE Distribution as your trusted partner in the toys and collectibles industry. ”
"Ever since I applied to EE distribution I have had nothing but positive experiences. Mark Adler is the best sales rep I’ve had. He exemplifies his passion for what he does and he is very transparent and honest. Whether we are talking about the most popular toy on the market or just how our week is going. He is an extremely valuable member of EE and also a team player from what i’ve seen. Ive been able to grow my business so much this past year because of the extensive amount of products and brands as well as all of the exclusive and limited items available. You can place an order that doesnt release until months from now and you will not get charged until the order gets shipped. Also, just like any other pre order on any other website, times and dates of a product’s release can change at any time due to various reasons. That is very important to know, in my opinion, and something that a lot of people do not seem to understand about preorders. But always ask your sales rep if you have any questions at all about anything. They are there to help you succeed!! Hopefully you get Mark Adler though!! "
“Thank you for taking the time to write a review! It's awesome that Mark has been a valuable asset to your business. We certainly have knowledgeable and passionate team members here at EE Distribution who are dedicated to helping our clients succeed in the toys and collectibles industry. We thank you for your understanding of the challenges that come with managing pre-orders and unpredictable timelines, and we're here to support you every step of the way. We appreciate your feedback and look forward to continuing to serve you and your business with Entertainment Earth.”
"EE has the largest assortment of exclusives and funko. Do yourself a favor and when you sign up ask for your sales rep to be Adam C. He has the toy knowledge you need. "
“Thank you so much for your kind words! We're thrilled to hear that Adam provided you with excellent service. We take pride in our team's knowledge and dedication to helping our customers. We're always expanding our product selection with exclusive and hard-to-find products, so we encourage you to keep an eye on our EE Distribution website for what's new.”
"I have been doing business with Entertainment Earth Distribution for a little over two and a half years now right before the pandemic hit.
I sell toys online on major e-commerce platforms and am very passionate about collectable toys especially Masters of the Universe. I turned this passion of toys into another business endeavor that developed into a positive outcome.
My sales representative, Daniel Huerta has always been helpful and courteous with me. He has always put our best interest in mind and calls me daily (2 to 3 times a week) to discuss anything new, exciting, trending or any general inquiries. I appreciate that type of customer service, since I am a person who is extremely verbal and communicative.
Overall, I am satisfied with the customer service and look forward to doing business with EE Distribution as my main toy supplier for many years going forward. "
“Your review warms our hearts - thank you for sharing your experience! Being a part of your business journey for the past two and a half years has been an honor for EE Distribution. Your inspiring passion for toys, particularly Masters of the Universe, motivates us to continually excel. Learning that Daniel Huerta's dedication has had such a positive impact on your experience brings us joy. We eagerly look forward to delivering exceptional service and upholding our role as your trusted distributor for toys and collectibles in the years ahead.”
"I started an Amazon reseller business a few months ago with zero experience in e-commerce. From day one Jordan Wildman and the rest of the EED team have helped me in every aspect of getting my business running and understanding the nuances of this particular product space. In particular, Jordan has always been there whenever I reached out and has been awesome. An excellent experience!"
“We're thrilled to hear about your successful venture into Amazon reselling and are glad our EE Distribution team, especially Jordan Wildman, could be part of your journey. It's fantastic to know that their guidance and support have been instrumental in navigating the world of e-commerce and understanding its nuances. We're here to assist you every step of the way and are delighted that you've had an excellent experience. Wishing you continued success in your business!”
"Charlie is awesome at getting me the latest drops right away. Entertainment Earth is a valuable business partner as well.
Thank you so much for everything and I look forward to many good years ahead."
“We greatly appreciate your feedback! Providing you with the latest drops promptly is a priority for EE Distribution, and Charlie Villa excels at this. It's fantastic to hear that EE Distribution has been a valuable business partner to you. Your continued partnership is invaluable, and we're excited to embark on many more successful years together.”
"Shannon is an excellent sales rep for me. She helps me with everything I need. She knows the things that I like to order and the ones I don't. I've never experienced better customer service, than what this young lady provides. Every company needs great people like this. It is a rarity in this day and age. All in all my experience with this company has been fantastic. Looking forward to dealing with Shannon and EE for years to come."
“Thank you for sharing your experience! It's wonderful to hear how Shannon Carter's attentive assistance has made a significant impact on your business. Her personalized service truly sets her apart. We're delighted to have exceeded your expectations and are excited about your continued partnership with both Shannon and EE Distribution.”
"I have been with Entertainment Earth Distribution for 2 years now. Never had an issue or problem with my orders and service is always Quick and Painless. Adam does a super job with my questions and keeps me up to date on the different marketing trends. Adam gives me a call every couple of weeks, just to check in and see how sales are going. I appreciate that type of service from a company I deal with. I recommend Entertainment Earth 100 percent. Always willing to help and advice. Looking forward to many more years of working together."
“We extend our sincere gratitude for your excellent review! It's truly rewarding to learn that your interactions with EE Distribution have consistently provided seamless and hassle-free experiences over the past two years. We deeply value the exceptional dedication and support Adam Crosswhite, your Sales Representative, consistently brings to your business. We're committed to maintaining this level of excellence and look forward to continuously serving you with superb service.”
A rep from Entertainment Earth, EntertainmentEarthClientServices, has responded:
“Thank you for taking the time to leave us a positive review, Almia! We are thrilled to hear that you have had such a wonderful experience with EE Distribution and with Adam as your dedicated sales representative. Your satisfaction is important to us, and we are committed to going above and beyond to help your business thrive in the toys and collectibles industry.
At EE Distribution, we genuinely value our clients and strive to provide exceptional service at every step of the way. We are honored that you have chosen us as your trusted partner in this industry, and we are excited to continue supporting your business with our top-notch products and services.”