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5/5

2002-06-20

"WOW!!! Placed the order on 06-13 and it shipped that same day. Got it in 4 days via UPS (which was free from a promotion). GREAT price also. Awesome company, can expect more business from me."

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Delivering products on-time
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5/5

2002-06-17

"They had great prices, I ordered from them, they sent it out the next morning, and arrived very quickly thanks to UPS, and it works fine. Would definately order from them again."

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Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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1/5

2002-06-13

"I ordered some PC2700 from them. They shipped the product, but the RAM was defective. After waiting several days for a response to my request for an RMA, they gave me an RMA. That was 4 weeks ago. I still have not been refunded after several calls to customer support. I would not recommend you do business with this company"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Making decisions on their own
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Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
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5/5

2002-05-22

"I ordered memory. They shipped it. It worked."

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Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-04-10

"I bought 3 sticks of PC133 256 megs last Decemember from these guys. They were the lowest Prciewatch store that didn't have a lousy rating here. Granted, they had no rating (and, in fact, had a Grand Opening sign on thier website), but they were only an hour's drive away, so I figured I could go down and yell at them if needed if something got screwy. The memory was $21 a stick (it's now $46 from the same place). The memory was low-density, as they had a warning stating that high-density stuff wouldn't work with my motherboard. Now, they charged me $17 for UPS ground, but that was in line with the other Pricewatch bozos, and the price otherwise was low enough to make up for it. Thier processing time was fine; they said orders after a certain time would be shipped the next day; they did, and UPS delivered it the day after that (or tried to, I wasn't home and went and picked it up instead). Now, when I put all three sticks in my system, Windows would load fine, and so would RTCW and other programs, but TFC would hard lock whenever I started a game; but it would work with any two sticks, in any of the slots. I finally decided that my motherboard (a Geninue Intel one) was the problem; I replaced one of the sticks with my old 128 meg stick, and it worked fine (for a total of 640 megs, which was more than enough). Guess my motherboard just didn't like being maxed out on memory; obviously not their fault. I ended up selling the last stick to a coworker for $30. Although I didn't talk to anybody or return anything (they charge a restock fee on all non-defective returns and only have limited phone hours), I was quite happy with my purchase and service.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability