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Verified
5/5

2004-11-06

"Got a bad cpu. RMAed it. Replacement cpu faulty also. RMAed this one as well. 3rd one's a charm. Been running 24/7 for 3 months. Good support / communication. Easy RMA process. Good price. Bad cpus not their fault. Will buy from again."

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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
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Making decisions on their own
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Verified
5/5

2004-11-02

"The memory I ordered was shipped fast, and it works just fine."

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Is consumer focused
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Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
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Verified
4/5

2004-08-16

"Ordered eNET certified memory for a Dell Dimension V333. Works just as advertised. No problems. Shipping cost was somewhat high though."

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Verified
1/5

2004-07-07

"Ordered an AMD 2500+. After 11 days of no word, I called them & they told me it was out of stock. I cancelled the order."

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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
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Verified
4/5

2004-05-30

"Ordered XP1800, 128mb DDR2700, 64mb pc133 with free delivery via USPS. Order processed quickly and arrived within the week. Only mild disappointment that the cpu was a Palomino but the website did NOT mislead(get what you pay for). All items still working perfectly after a month and I am satisfied with the good value. Will probably use this vendor again."

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Verified
1/5

2004-05-26

"very bad store. No way to check order status except to email them, only to have them not respond to 2 of your emails. Canceled order without letting me know (found out thru bank)."

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Likelihood of customers making future purchases
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Verified
4/5

2004-05-07

"Ordered memory from them... my shipping and billing address were different... they called to amke sure they were the same... and then got my memory out to me right away. Good service"

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Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
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Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
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Verified
1/5

2004-04-22

"I purchsed two modules of 256MB PC2100 DDR RAM from this company. One of them was DOA (Dead on Arrival). So I sent it back and received a replacement. No biggie, pretty good so far.

Less than a year from my purchase, the OTHER RAM died on me. I figured this is low quality RAM, and is meant to stop working a little after a year when your warranty is over, but this one died like 15 days within the year. So I still had a chance to get it replaced.

I've already decided that I would sell the replacement on ebay to get a few dollars back from it and spend my money on namebrand RAM that would last me a lot longer and probably perform better anyway.

Well, I KNOW the RAM is defective, I've been building computers for many years. Starting up the computer, it gave me the long system beep that stood for memory test failure. I tried it a few times more and got the same result. I opened up the case, and decided to try removing the RAM that wasn't DOA from before, and sure enough, right after removing that dimm, my computer booted up perfectly fine.

Pretty obvious I narrowed down the problem right? Well, here's why I'm giving them a negative review. After filing for the RMA within the warranty period, I mailed it to them. They don't respond to receiving it until well after the warranty is over. Their response?

They claimed that the RAM worked fine and was not defective. Which is BS, I know it doesn't work, and why would they lie? Because it's stated on their website in the return policy. If you send back merchandise for defective repair, and it's found to be not defective, they get to charge you a fee for doing so. A lot of people try to etch a small line or something on their hardware before sending it back because they know about this scam, the retailer will claim it worked fine, charge them a fee, send them back a REPLACEMENT that they claim to be the same piece, the buyer looks for the line, finds that it's not there, and knows they just got scammed.

This happens quite often. But it goes on, not only do they try to lie to me about it being not defective, they tell me that my warranty period is over! So basically, it's over when they emailed me, but they emailed me so late because they purposefully waited.

Either way, they tried to scam me in several ways. I told them to keep their defective POS RAM, because I simply don't want to deal with having to send it back every year to get replaced even if they didn't try to scam me.

But the fact is, they did, so don't trust these people, unless you want to put yourself through so much trouble. Take your business to reputable retailers such as Newegg.com .
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
Being trustworthy
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
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Web site being easy to use
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Verified
5/5

2004-04-19

"Ordered two XP1700+ cpus from Enet. Ordered late on Friday and they shipped the next morning (USPS first class). The packaging was unusual but safe. CPU's were new and looked good, but I didn't get a chance to test for about 20 days. I found that one of them didn't work, and since they offered a 30 day OEM warranty I asked for RMA authorization. Their site says they'll respond in 24 hours and they did and I got authorization to send the CPU back for a replacement, which I did by first class mail. Received notice when the CPU arrived and notice that a replacement had been shipped. That CPU worked perfectly (and had the normal CPU packaging this time). Other than Newegg, RMA's usually aren't this easy! I was impressed and would recommend Enet."

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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
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Making decisions on their own
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Resolving problems
Being knowledgeable
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Verified
1/5

2004-04-09

"Bought an Athlon XP 3200 / 400FSB from them, they offered "retail package" on the same page, everything denoted that the processor was brand new.

Received in some very questionable packaging, multiple LARGE chips on the processor die, bent pins, and the plastic holder for the processor was filled with crumbs from some kind of food or something. Called them up, and they said "we give customers great price because we send "B" grade CPUs". I am not happy with this order by any means, there was absolutely no indication that the product being ordered was not brand new and in perfect condition.

This is one company I'm planning on staying away from permanently unless they are willing to fix this situation. I'm building a computer for a relative and I am unable to give them a banged up used CPU like this. Currently, all I can say is stay away - go to NewEgg, They will take care of you even if it costs them money.

Would you like to fix this situation Enet?
"

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Likelihood of customers making future purchases
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Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products damage free
Delivering products on-time
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1/5

2004-04-06

"poor customer service. here is the email they just sent me.
" We cancelled your order.



I told you that you need to buy E-netCertified memory modules.



If you don’t, I will cancel your order directly. This is the last E-mail to tell you this.



After this E-mail, I will cancel your order without notice."

Notice the attitude. DO NOT BUY FROM THEM
"

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1/5

2004-03-25

" !!!!BUYER BEWARE!!!!
I made a purchase through "Best Web Shopper"(I know a different name but bear with me) online and they received and sent confirmation of purchase. Only to email me later that my purchase had been canceled because they were closing that site and I should go to "Ennetshoponline" should I want to make a purchase. You guessed it -- at MUCH MUCH HIGHER rates!!!! This is the first Iv'e come across such low tacktics for online purchasing. Just giving a warning to possible customers.
"

Detailed Review Benchmark + -
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Verified
5/5

2004-03-16

"Fast shipping. Product was what the seller said it was. No compliants and will gladly purchase from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Overall customer service
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Verified
1/5

2004-03-04

"I hate having to do this, but I gave ENET their chances to resolve the problem!!!
Ordered 2 sticks of 256M high density PC133 ram on friday for $39 each. Cheap sure, but wait!!
Recieved monday via USPS free shipping (label $1.19)
Big Whoop, just shows snail mail works (and cheaply too).
Anyway, upon inspection they appeared used! Got 'em home, one would not post, the other would only
run at 100Mhz cas3 timing. ENET claimed they were TESTED for PC133 spec. Tried to look up chip info.
Marked MAC AE3956404D ??? nothin'!
Sent 2 e-mails for RMA/refund request, no response! So I've gotten AMEX involved and am forced to post this nasty rating.
I admit, I hastily placed order after finding special on pricewatch. I should have and YOU SHOULD pay attention to others ratings.
LESSON: Do your homework, and don't give your money to companies that want to steal from you via
shoveling recycled useless crap or dishonest practices. There's plenty of other good companies for used/surplus items like SOFTWAREANDSTUFF and TIGERSURPLUS and new items like NEWEGG, BUY and TIGERDIRECT. I've use these all the time and have made one time purchases at other e-stores with no problems after I've done my homework. As a veteran
PC component buyer, I let my guard down and got burned.
Above all, try to resolve with the merchant first and if you can't get it resolved, get your credit card provider involved, and post your experience through ratings like this so others can be informed.
"

Detailed Review Benchmark + -
Overall quality of the company
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Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
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Verified
4/5

2004-03-04

"I am very happy with the graphics card once I finally got it. The problems I had were two lost cards via USPS before they finally decided to send it a reliable way. Fed ex finally came through on getting it here and enet's customer service was very helpful in getting my card out to me after all was said and done."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
N/A
Resolving problems
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site