ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2012-12-28

"I am working on my 2nd kitchen with Rob and I wouldn't even think about buying appliances anywhere else. Outstanding value, excellent facility and they go way above and beyond the call of duty to make sure the customer is satisfied. I can't say enough good things about everyone there from sales through service, through maintenance and delivery. Class organization all the way around! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-12-22

"My husband and I just bought all the appliances for our new kitchen. Andrew was a great salesman that was very knowledgable. This turned out to be a lot simpler than we thought plus it was one stop shopping. The best part of it all we got everything at a great price. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-12-13

"This is my second purchase from Elite Appliance, my first was to replace all our kitchen appliances for our remodeling project.
This time it was a X-Mass present for our daughter. We were assisted by Andrew Owen on both occations and can't say enought about his helpfullness and product knowledge.
This was our first experience buying major appliances on line and were pleasently surprised when everything arrived when promised and in perfect condition!
We have told all our friends about Elite and Andrew.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2012-12-07

"i am sendiong a check for 5 days delivery"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-12-03

"Andrew Owen is very friendly and knowledgeable. He answered all my questions and carefully annotated special instructions like contact phone and delivery information."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-30

"Great Customer Service. Scott Patterson was very helpful with finding everything I wanted. I could not ask for a better experience"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-28

"Excellent Experience! I wish I had consulted with them on some of my other projects! I will be back when it is time for the outdoor kitchen! Extremely competitive on top of the service..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-27

"I searched long and hard for best pricing online and discovered that Elite Appliance was the most reasonable. Even when they were closed, they followed up with return phone calls. These guys are easy to talk to and work hard to satisfy your every appliance need. Strongly recommend contacting them before making your appliance purchase elsewhere."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-26

"Quick and easy purchase; the salesperson happened to own a dishwasher just like the one I was looking at and helped me make my decision."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-24

"Andrew did a great job of researching our needs and coming up with the best product. He listened to our needs and found multiple matching choices for us to choose from."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-11-03

"I wanted to thank Eddy McBroom for helping me with my appliances purchase. I highly recommend buying from Elite appliances. They shipped all the appliance and they arrived very quickly to my home. As a matter of fact, the range had to be modified to natural gas and Eddy made sure the correct part arrived the next morning at 7:30AM to my house! Wow!
Eddy is simply the best!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-11-02

"Awesome after sales customer service. would recommend Eddy McBroom.Also very good price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-10-18

"BUY ELSEWHERE! Listen to the comments below! We wish we had! We bought a refrigerator and paid more than a month in advance of desired delivery as we were moving. The delivery date range was clearly communicated to ensure the refrigerator was delivered before our move in date. This was confirmed with an Elite Appliance rep. Now we get the tracking information saying the refrigerator was shipped 1 day outside the range we needed it delivered. It will now take more than a week to arrive. We will now be forced to live in our new home with NO REFRIGERATOR for more than a week. May seem like a minor thing to some, but having no refrigerator is a MAJOR issue for those of us living with major food allergies that restrict our diets and availability to eat at restaurants and outside the home due to cross contamination issues, etc. We will NEVER shop here again and believe this was COMPLETELY avoidable. They were more than happy to take our payment but FAILED to follow through and get our refrigerator delivered when we needed it. Because of this, we hope those of you reading this will do the right thing, learn from our mistake, and shop locally. Support your local small businesses. Or just make sure you don't buy from Elite Appliance."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2012-08-05

"This place is such a joke! I have been trying to rectify a situation with a microwave that I purchased that was the wrong color. They initially told me that I had to pay shipping to return the item. After I expressed my displeasure they agreed to cover the shipping as a "favor". It has now been two weeks and they still have not sent a courier to pick it up. Every time I call they assure me it will be taken care of that day. Looks like I need to call again for the fourth time. Obviously poor customer service and I would never purchase from them again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2012-03-29

"On 3/6/2012, I placed an order for Viking cooktop, VGSU1044BSS. Throughout the online order process, availability of the cooktop was not available...therfore, leaving me to assume it was available for purchase. Immediately following completion of online ordering, I received a generated email from the company informing me that the cooktop was backordered.
I have talked with the company representative and told that the estimated shipping was several weeks into the month of April
My kitchen remodeling and granite counter completion had to be placed on hold!!!!!
Possibly, Elite should inform customers of the product availablilty prior to placing the order.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A