"Never received a call back. Tried contacting someone 4 times told me I would get a call back and no one ever called . Left two voicemails and still no one called me back! "
"Placed order, accepted my money!!! 2hrs later called and said they could not deliver because they were closing early!!! And I should see my refund within 3 to 5 days!!!! Stay away"
"I was told that my order was canceled, after I called, because I wasn't seeing confirmation of delivery. Yeah, they canceled the order without telling me. Not only that, but they told me i could place a new order and pay $38.99 in shipping in order to make my deadline. Yeah, here is an additional $40 for your mistake, right, that sounds like a good plan...The gift was originally for my grandma for Christmas and i ordered it two weeks in advance so for me to pay $40 in extra shipping is crazy. Thank you for nothing Edible Arrangements, you ****! "
"I ordered a fruit and cheesecake treat for my husband for our anniversary. It was delivered exactly when they said it would be. It was beautiful and beyond delicious, as we are both big cheesecake lovers. The gentleman I spoke to on the phone was extremely polite, he was helpful and we were very pleased with everything! I highly recommend this place "
"I made an order on 8/7 online from edible arrangements and it was to be delivered on 8/8. The package came today 8/10 delivered by FedEx after 10:30 and the results are attached in pictures. Disgusting and I am ashamed this is what my mother received after her birthday due to late delivery.
I should of been called and notified of the delay sat and other arrangements could of been made for alternative pickup. There is no excuse for this type of issue to occur. When I got a hold or Corporate they refunded me and offered $6 off my next order than $10 after calling all morning.
DO NOT order if FEDEX is to Deliver COVID delay and disgusting deliveries."
"I ordered an arrangement for my mother-in-law for her birthday! Her grandkids were there her kids were there and her great-grandkids were there and the arrangement never showed up. They delivered it the next day and said tough crap That's what you get? I don't do business like that and I'm surprised they're still in business Yes good fruit but crap service. So an 80 year old woman can enjoy by herself. They made me look like crap and they look like incompetent stupid crap!
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"I ordered a fruit arrangement for my son’s birthday because he always wanted one, I had no real previous experience with this company. The arrangement arrived cold, beautifully wrapped and absolutely delicious. Even the honeydew was really good! The chocolate was expertly dipped and very tasty! Online ordering was super easy and customer service on the phone was fast and friendly. Thank you so much store number 1664 in Fort Lauderdale!"
"The $100 arrangement I sent my niece for passing her State Board was nothing like the picture! I wish I could post a picture of it. Thought I’d try this instead of flowers. Not again!"
"The worst customer service ever!!!!
I bought a arrangement for my friend But this company let the fruits in her neighbor porch melting because it’s summer time... total my friend recibe a piece of garbage next day by her neighbor... when I contact the company after past one hour in the phone the men who answer never apologize but in rude way he said that they bring the fruits next day... again my friend don’t recibe nothing... I called the company and they said that they would give me the money back.... but three day after they don’t give me nothing... I call back to the company and after I waiting on the phone for one hour they hang up the phone.... THE WORST COMPANY!!!!"
"I ordered a basket and requested that the company call me if the recipient was not home to receive the perishable items. The delivery person left the fruit basket outside in the Florida sunshine without any attempt to contact me / or the recipient. The fruit was completely destroyed and ruined due to the elements. I called customer service and have not heard back. I am disappointed and very upset by this company's poor follow through. "
"The worst....ordered for my husband and the strawberries were poorly dipped. Looked terrible! Tried calling customer service after multiple searches to get their number. No one picks up for at least 30 mins. Never ordering again from them!"
"Company should be sued for playing with people health "
"My experience with Edible Arrangements & their customer service team has been horrible. I placed an online order $85.21 for my Mom for Easter 10th April 2020 via internet as I live in Australia. I received NO email confirmation whatsoever & no receipt. As it was closed there due to the overseas time frame, I called the next morning the next morning to make sure they got my order. They advised they had not received it so I made another order over the phone. I got an immediate receipt and email confirmation thereafter. So come to find out, my credit card was charged for BOTH orders. I have emailed customer service & rang them a few times now. They said that my mom received both orders so there will be no refund. My mom only received one order. They have yet to refund me or even offer me a credit for another order. It is a shame as she really liked the product but I cannot give my business or refer anyone else to a company that doesn't do the right thing. This was a lot of money for them to double dip on & very disappointing. Why would I make two orders for the same thing! I gave them almost two months to sort this out before writing a review."
"I received a dozen rotten strawberries for Mother’s Day a long with a deflated balloon. I have emailed the company twice with no response. HORRIBLE customer service. Will never use again. "
"Poor quality of product delivered. Poor communication, poor customer service. Can not contact company headquarters.
If you have an issue your local store will not correct you are done. "