"great service!! my dress is beautiful!! very happy! thank you all!"
"I received my dress in less time than planned. Sent my measurements and fit perfectly. Material quality, dellivery and service, satisfied 100%"
"Mi orden llego a tiempo, el vestido estaba en buenas condiciones."
"SCAM!!!
i am begging you all.. do not order anything from this company.
I'm such an idiot. please ignore any positive comments. those people just got extremely lucky, its not worth the devastation of not getting the dress or getting the wrong dress or a horrible dress not to mention the money and the tears! please go with a reputable company in the states.PATHETIC almost comical lies and excuses and begging for forgiveness and time from the customer service reps.
funny, how in EVENT dresses , they don't understand that TIME is the ultimate issue. OUR dress was for a PROM which is 48 hr away, the dress has not shipped yet. customer service says. please, give us more time... SERIOUSLY??? out of time.
MISERABLE FAIL>i have asked for full refund of dress and the JOKE expedited shipping fee i stupidly paid."
"Fantastic. I was really worried after reading some reviews online but it is really well made. I have taken it to be taken up slightly(not their error) and the seamstress was amazed by how well it was made. Slight differences from the picture but I expected that. If you have ordered from Dream prom, dont worry as I was for weeks that the bad reviews were right, they are not!! I am over the moon with the price and quality of the dress. Yes, it did come folded up in a bag but since I paid nothing for shipping and it wasnt damaged, I dont see a problem! Thank you guys, cant wait to wear my dress at my wedding"
"We just received my daughter prom dress one week early and it is beautiful! Everything is perfect on it! I couldn't be happier with the product and my daughter loves it! she was able to get the dress she really wanted for prom, in the color she wanted, and custom fit her shape! Dream Prom was able to do all this for half the price the retail store was charging plus I would have had to pay more to have retail store dress altered. Also they contacted me to ensure measurements and color were right before making the dress because I notified them I had ordered the wrong color, they were able to get my issue corrected and made sure I didn't have any more mistakes on the order. I will buy her next dress from Dream Prom! Thank You DreamProm for making my daughter smile a very big beautiful smile I will send pictures when she goes to prom! Thank You again!
Melody"
"I ordered a dress from them and it was gorgeous! I had such a pleasant experience with the customer service as well. Although im half way around the world they answered questions fast through email and were very nice. They did email me saying that my dress was a little darker then pictured and sent me photos before shipping. It was still great and good quality! Order from them 4.5/5 "
"I ordered my dress online not quite sure what to expect. I was happy with this website's service and would recommend them to anyone looking for an online retailer for prom dresses. I was able to get an amazing dress at half-price and it arrived a couple days after it was done. I have no comments on the customer service as I did not have to contact anyone about my order. They provided accurate shipping info so I had no doubts to the status of my order, and I'm not only SUPER happy (and lucky!) the purchase worked out, but I got the perfect prom dress as well...thank you iDreamProm.com! -Ani"
"Wonderful prices for custom made dresses and wonderful customer service. They answered all my questions and even came forward to ask me how soon I needed my dress so they could make sure it was right for me."
"Sono stata molto contenta, ero un pò preoccupata perchè non avevo idea di quello che mi sarebbe arrivato, quando e come...
invece sono piacevolmente sorpresa, tessuto buono, fatto bene, tutto è come da descrizione!
Avrebbero dovuto però avvisare prima che c'è anche lo sdoganamento da pagare una volta arrivato il pacco! almeno ci si regola che ci sono anche quei 36/37 euro da pagare...
Ma nel complesso sono soddisfatta! Grazie!!!
I am very happy, I was a bit worried because I had no idea what I would come, when and how ...
instead they are pleasantly surprised, good fabric, well made, everything is as described!
They would have to first warn, however, that there is clearance to be paid once the package arrived! at least one rule that there are also those 36/37 Euros to pay ...
But overall I'm satisfied! Thank you!
"
"My daughter ordered her homecoming dress from this site.
http://www.idreamprom.com/aline-sweetheart-sleeveless-shortmini-elastic-woven-satin-homecoming-dressesshort-prom-dress-p-303201453.html
It was beautifully made...zero alterations needed. My daughter looked like a princess...and she was - homecoming princess. :)"
"The dress was a beautiful inperson as it was in the picture,it was an exact fix, I received it 2 days before my event, and everyone was in awe of my dress! I will also be ordering from you in the future :-)"
"I had no problems with the ordering and paying that was easy ...I had problems with the shipping and had to chase them as it was well passed the delivery date...they did apologise and promised my dress would be sent out urgent....my response to this as I had read bad reviews (after ordering may I add) I guess my dress is just going to be thrown together then and be awful...again they said sorry and reassured me everything would be perfect with the dress....well they did stick to the promise that it would be sent urgent...I received my dress like they said I would...its beautiful I cant fault it one bit Im so pleased with it....
I have also told them they need to sort out shipping problems as no one needs the stress of chasing after something and also advised that when they have new customers let them know they may be charged with custom tax (or what ever it is) I didnt mind paying it but it just would of been nice to of been for warned about it (I dont think all countries have to pay but companies should no if they do and inform) I would use this company again in the hope they have altered things...if my dress had arrived on time they would of got five star all the way...it may confuse why I have given five star on the shipping this is given on the urgent part of shipping
"
"I ordered my wedding dress from here and whilst it arrived earlier than expected there were many problems to the whole process and the result was extremely disappointing. Dealing with customer service was extremely difficult. The payment method was convoluted, they wouldn't ship to my address so had to find an alternative, the dress arrived in the wrong colour and looked nothing like the photo. Customer service would not accept the return and refund (despite their own policy) and I now have no wedding dress and no refund! DO NOT use this company!
The response below from dreamprom is unbelievable - I have contacted their customer services - approx25-30 times now. All responses are overly polite yet completely useless. Should dreamprom disagree with my review then please reply telling everyone you will refund the cost of my dress?!"
"well I ordered a dress for my WEDDING, I was amazed by the styles they have comparing to the prices but it turned out that is a total $#*! ( sorry for the word ), I received the dress before the time they gave me 2 weeks but I was shocked with the dress, it looks like nothing with the one I ordered, it fits horrible, the finishing of it was worse it had different details with missing details also and more worse was the packing!!! and also it had a black spot on it!!!!!!!
reply to dreamprom: are you kidding me ???? I 've sent you hundred e mails already and after you said you will refund the dress for me all I have to do is to pay shipping you changed your mind!!! and you are asking me to keep the trash dress with 45 USD refund!!!! for what is this amount??? for the missing details or for the terrible fitting or for the bad finishing or for the dirty spot or for the wrinkled dress!!! your replys were so rude!!!! I can't believe that you guys have website to sell people while you are just bunch of kids!!!!"