"I recently ordered a dress, but I raised doubts about the reliability of the site and needlework. I wrote to them about it and, to my surprise, they responded quickly. They kept communicating with me, which helped lower my stress. In fact, the dress came before the date originally indicated. The result, I received a very nice dress that fit perfectly. My experience has been of great satisfaction!"
"The dress was good quality and was just as it looked in the picture, and quick shipping. "
"Horrible!!!!! The dress I ordered is horrible- wrong size and I sent exact measurements- extremely wrinkled probably due to the stuffed it in a small UPS bag for shipping- very noticeable uneven seams that are frayed- rhinestones missing, falling off, some hanging on by a single thread!!!! Please DO NOT make the same mistake I have NEVER ORDER FROM THIS WEBSITE!!!!! They will not refund your money all they keep telling me to do is take it to my local seamstress at my own expense for repairs!!!! I paid $200.00 for a dress I will never wear why would I waste more money to repair something that is beyond repair? You cannot even speak to anyone all communications are through email and they take at least 24 hours to respond....If anyone is interested in seeing pics of this horribly made dress that I completely wasted my time and money on please email me and I will be happy to forward them ****@****"
"I was very happy with the service i received from DreamProm.com. I received my dress within 4 days of it shipping out. When I received the dress, it was it perfect and just as the website had described it. "
"My daughter and I like the dress we bought very much. It is very cute and perfect for my daughter. We had been looking for her prom dress for a long time. We hadn't found a right one until we saw this dress. Actually I found this website by accident. I was surprised by the different styles and colors of dresses provided by this company. My daughter needs a gold to match the color, and fortunately there are many options for gold in this company. She chose gold from different styles. We both like the texture of satin more than that of polyester or nylon. She also likes the build-in bra. The size is perfect for her, too. I feel like it was a customized design for her. The shipping is fast. We were expecting to receive it on April 8, 2014; however, it was delivered to us yesterday, April 1. In a word, we are very satisfied and happy with this purchase.
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"dress is beautiful....arrived early....perfect fit and save over $200. Will order next year for Senior Ball :)"
"My daughter and I searched the website to see if there was anything that matched the style of dress she wanted for her formal, she found one very quickly (due to the large range of dresses available), we compared measurements that were listed and placed the order. Within 24hours of registering, choosing her dress, placing and paying for the order we were sent an email to advise that the order and payment had been received and would be delivered within 6 weeks. A very easy, non stressful process to follow...in fact the hardest part for my daughter was waiting for it's arrival. The dress arrived prior to the delivery date given, she has tried it on and with a few minor adjustments she will look stunning on the night. Thank you DreamProm....you have made my daughter one very happy young lady. "
"A BUNCH OF CROOKS!!!!!
Whatever you do, do NOT trust this company!! When I was searching for a wedding dress, I found an amazing dress on this site that I absolutely loved & couldn't find anything remotely like it in the bridal shops around here. The price was about $250. I thought it was a good deal. When the dress arrived, it did not resemble the picture online. The beading on the front was COMPLETELY different & the rouching cut off straight across the dress instead of tapering down the sides (like the picture), and the chiffon layer had NUMEROUS snags in it!! To top it all off, the dress was dirty!! It looked as if it was walked on by bare feet or something. It had grey stains on the underlay of the dress that could be seen through the chiffon overlay. When I showed a friend of mine, she asked if it had been worn before. So I contacted the company with photos of the dress stains & incorrect beading, & snags (didn't even try to explain the rouching) and I was told since the dresses were hand made there may be a 5% variance in the dress (I had WAY more than 5% variance) & that they did not see the stains clearly & I should just wash the dress!!!! Are you kidding me?? So after paying you for a new dress, you are telling me I have to wash it (which btw, would void any possiblity of returning it). They repeatedly begged me to keep the dress then finally said they could offer some compensation. When asked what that would be, they told me $20. WTF! How insulting! I told them I would be more than happy to return the dress at my cost for a refund & they could very clearly see the problems, but they refused to help or refund anything. They just continually asked me to keep the dress & wash it! I'm so glad I did not spend more $$ on a dress from that site! I have since had to buy another dress for my upcoming wedding & spend almost triple what I had planned on to rush it & make sure it was here on time....meanwhile, no help from this company. Do yourself a favor & do NOT waste your time with them! They are only here to steal your money and have absolutely no business ethics!"
"Ok so I ordered a dress here for my senior prom which is April 26th, Of course I knew I was being very risky by ordering a dress online especially because this site had so many negative reviews... yikes! Most of the comments I read were about this site being rude, the dress was wrong in color, size, style, you name it- they goofed it. I was even warned about the shipping from other people who claimed that it came late or not at all.
Yet... I still freaking ordered from this site! How could I not?! The dresses were beautiful and the pricing was cheap and I don't want to have the same dress as someone else at my prom... so I took a risk!
First of all, their customer service is amazing, I chose my dress- the style and I was able to customize my size and color. I placed my order and two days later I realized I wanted to add and remove some things and so I commented on the site asking if it were possible and they replied quickly to me with an email to make further changes. They were so polite and helpful and when I wanted to add something to the waistline I was advised that the dress would actually be better with out- THEY HELPED ME NOT MAKE A MISTAKE AND THEY GAVE ME ADVICE! I had faith in them and I'm glad I did.
I ordered my dress a month and a half in advance in case this was a total fail I had time to reshop. I asked for quick delivery which promised my dress to be here before April 5th. I ordered it the 14th and I received it the 27th and it was beautiful and fit wonderfully.
The only set back I had had nothing to do with them; I couldn't try the dress on so I didn't know how it would look on me so I was a little disappointed because I didn't have the wow when I tried it on... that was until I played with my hair and put the accessories with it and it felt more and more beautiful!
TIPS:
ORDER WAY IN ADVANCE JUST IN CASE- LIFE HAPPENS. SOMETIMES MISTAKES ARE MADE.
CHOOSE A DRESS IN WHICH YOUVE TRIED ON THAT STYLE (i.e. Strapless, one shoulder, halter, cap sleeves"
"the dress for the comunion of my nice is arrived is fantastic. she loook like a little princess. I am very happy to make this gift for her."
"HORRIBLE customer service. Return policy is a SCAM. They sent dress with wrong color beading, and said we didn't pick color, so they had to guess. Seems like a set up, order should never have gone through"
"At first, I was worried the dress was not going to get here on time, but it actually came a few days before expected. The customer service is the best I have ever dealt with; they always respond within 24 hours with a polite, helpful response. The dress fits absolutely perfectly. They even sent a hoop with it to fill out the skirt properly. The dress is gorgeous, possibly even prettier than the picture of it on their website. Everything from color to length is perfect for me. I ordered from fishinthesky.com which apparently is affiliated with dream prom, and I would definitely recommend this website. "
"The dress arrived few days before the expected date,i love it,thank u very much,"
"An absolute nightmare,we ordered a prom dress, it looks like a cheap Halloween Costume. Even though exact measurements were given, nothing fits and it is totally out of proportion, bulging everywhere and the quality is horrible. They refuse to take it back. Do not order from these people, they are based in Hong Kong and a bunch of thieves...I will block payment with my credit card...maybe that will wake them up."
"My wedding dress arrived yesterday I am so happy, it fits perfectly and it looks amazing. Its exactly what I wanted. I would not hesitate to order from dream prom again. Thanks "