"I don't want to waste too much more time than I already have with this sham so I'll keep this brief. I spent some time placing an order for de-wormer pills in mid-December --- here it is a month later and still no order confirmation, no attempt to contact my vet. Voicemail and email boxes are full. Just called my credit card company and fortunately no charge was filed yet. Their website is still up and apparently they are able to still spam me w/ promotional emails (I just unsubscribed), but even if they are still technically in business their total lack of customer service makes them a non-viable option. DON'T WASTE YOUR TIME/EFFORT, no matter how tempting the prices appear."

"I have had a similar experience to ksunde. This place is unprofessional, and arguably operating in violation of laws governing prescription medications. I will be reporting them to the Better Business Bureau, and the Attorney General of Texas where I live.

Chronology:

12/29
Online order placed

1/2
Credit card charged for order

1/8 I email them and ask status, I receive the following response:

hello,
we apologize for any delay
we will track your order and e-mail you a tracking number
Thanks
Mike www.discountpetdrugs.com
ph : 1-***-***-****
fax :1-***-***-****

1/9
- I call them, leave a voice mail (during business hours).
- 1/9 I email and demand someone call or respond and explain where the overdue medication is

1/11
- I call and get an answer, am put on hold & promptly disconnected
-I call three more times and get "voice mail box is full" message each time
- I email them and say to cancel the order and tell them I am disputing the charge with my credit card company
- I call my vet and confirm that no one has called from this company to verify the prescription (no one had called my vet)
- I call my credit card company and dispute charge
- I get an email a few hours later that reads:

A package was shipped to you on 01/11/2010 via U.S. Postal Service Parcel Post to the following address:

The following optional services were used: None

The package's Delivery Confirmation ID is 42078xxx

To check the delivery status of your package at any time please visit:
https://www.endicia.com/Status/?PIC=9102148008600486410259
or the U.S. Postal Service's web-site:
http://www.usps.com/shipping/trackandconfirm.htm

If you have any questions please call 1 ***-***-**** or email us at ****@****.

You can track small packages at www.ups-mi.com also.

Thanks,
Discount Pet Supplies

1/12
- I receive a similar email to that above and respond that I've already canceled the order.

1/14
- Same thing again, saying order shipped today. I respond I've already canceled.

Who knows if they are shipping anything and when? The tracking number provided is not found when I search for it: "We do not currently have any tracking information for this shipment yet, please try back at a later time." And even if I ever did receive the product, I have no faith that it would be safe for my pets. And the issue of them sending out prescription meds without prescriptions verified is likely something the FDA would like to hear about. The only reason I tried them was because my vet was out of the medication. I will NEVER make this mistake again."

"
I'VE BEEN RIPPED OFF & WISH I'D READ OTHER REVIEWS EARLIER

Emails from "MIKE":
Stage 1: Late December '09: Order not shipped "We apologize"

Stage 2: Very wrong size/dosage shipped "We apologize,
ship it back and we will pay shipping"
Stage 3: (After asking twice) "Yes we have the
(correct dosage) in stock."
Stage 4: No further replies to email, No product received;
Telephone not answered, Telephone Mailbox 'FULL'
JAN 12 '10
Stage 5: CONCLUSION: At this time, I'm out the purchase price
and the return shipping costs. Worse, DISCOUNTPET
showed no concern for my pet's health or safety while
this was going on.

BEWARE: This is NOT a reliable business, if it ever was.
It has all the indications of a SCAM."

"TO REPORT A COMPLAINT IF YOU ORDERED PRESCRIPTION PET MEDICATIONS AND YOU CAN PROVE A SCRIPT WAS NOT OBTAINED FROM YOUR VETERINARIAN YOU CAN REPORT TO THE FDA HERE: hhttp://www.accessdata.fda.gov/scripts/email/oc/buyonline/buyonlineform.cfm

I HAVE ATTEMPTED TO CANCEL MY ORDER MANY TIMES VIA E-MAIL AND PHONE AND RECEIVED NO RESPONSE. I placed my order initially on 1/2/10, a Saturday which accd. to their website, they are open. Two hours after placing my order, I called and left a message indicating I had to remove one item from my order and to please call me and confirm item was removed. They did - Monday, 1/4/10, I received a message from 1-***-***-**** (not sure what location this is, will have to reverse look up) indicating that they "removed the item and will ship my order as soon as they get a hold of my veterinarian". This was an immediate red flag...and also the last and only human contact with this company. I knew there would never be a problem getting a hold of my veterinarian. My veterinarian office consists of one vet, very small office, and he completes all of my requests almost immediately - they were waiting for a fax from this company. Nothing came to their office -that evening, I indicated to the vet that I wanted a call when a request was/if received as I did not want the script written. They called me each day, last call 38 minutes ago, indicating no request from this company. It is now 1/7/10 and still my vet has had NO CONTACT with this company.

My last e-mail to them, 1/6/10, attempting to cancel my order yet again - was followed two hours later by an e-mail stating my order had shipped! My credit card company indicates they charged my card for the order 1/5/10. Ironically (sarcasm), the morning after I had left two voicemails indicating "I wanted to be contacted immediately regarding this order as I was questioning the legitimacy of their company".

THEY ARE SHIPPING ME TWO BOTTLES OF 180 count PROIN 50mg WITH NO PRESCRIPTION! THIS MED REQUIRES A PRESCRIPTION. For those of you questioning whether or not this is legal - IT IS DEFINITELY NOT. MY VET IS PROVIDING ME WITH A NUMBER TO REPORT THIS WHICH I WILL POST HERE FOR OTHERS WHO CAN PROVE NO PRESCRIPTION WAS OBTAINED WHEN REQUIRED. I AM ALSO FILING A COMPLAINT WITH THE ATTORNY GENERAL's OFFICE IN MY STATE (they will follow up with CA AG office after complaint is filed). I am going to print all reviews from internet and forward to AG office. I have been attempting to cancel this order since 1/4/10 and they sent me an e-mail from the e-mail address I had written to cancelling indicating order shipped. THEIR VOICEMAIL IS NOW ALWAYS FULL AND NO ONE EVER ANSWERS THE PHONE DURING HOURS THEY CLAIM TO BE OPEN. Extremely unprofessional, clearly, not a company that will last! DO NOT ORDER FROM THIS COMPANY unless you would like them to waste your - and your pet's!! - time!

UPDATE: while I was writing this I received the following e-mail (follows my response to them)...they are blatantly ignoring my MULTIPLE requests to cancel this order!

My response to them:
I apologize, but your customer service is horrible. I will not being accepting
this shipment, it requires a signature, which I will not provide and will be
"returned to sender" immediately. I have e-mails and phone records showing
repeated attempts to cancel this order. You do not have a prescription for this
order and therefore, it should never have been shipped. I demand that my credit
card be credited the full amount you charged me for this CANCELED, ILLEGITIMATE
ORDER.

---- ****@**** wrote:

=============
Hello

We apologize for any delay, your order has been already shipped.

Label/Receipt Number: 2308 3250 0000 6269 3902
Class: Priority Mail®
Service(s): Signature Confirmation™
Status: Acceptance

Your item was accepted at 5:34 PM on January 6, 2010 in SUNNYVALE, CA
94085. Information, if available, is updated periodically throughout the day.
Please check again later.


Thanks

Mike_ www.discountpetdrugs.com_ (http://www.discountpetdrugs.com/)
ph : 1-***-***-****
fax :1-***-***-****

"

"The reviews written here sound identical to the problems I have experienced with this company in the last 6 months. Do they have all of this on a recorder? Med on "back order" but no one tells you that, meds charged for, but not delivered, the ever mysterious John Gold, etc. We all need to file complaints with the consumer complaints division of the Attorney Generals in both New York and California. Also consider contacting the fraud division for yahoo. The telephone number listed for Tony Perez is a yahoo small business web number. I only received a part of my order and all the emails I get from them just say when the package was delivered, nothing about when or if the missing item may be expected. I have done business with this group for about 18 months. Never had a problem until now, but after having this problem and reading all of the identical reviews, clearly, there is somthing going on here. I won't buy from them again. Btw, all of their mailing info says signed confirmation received and I have never signed for anything and have only provided a RX one time, so they are dispensing meds without vet RX which I am fairly sure is against the law."

"Many of the reviewer’s problems I have experienced myself. Terrible experience .If you care about your pet do not order from DiscountPetDrugs.com.It took 20 days and numerous phone calls and e-mails to finally find out that medication is out of stock and charged my credit card for $467.00.Customer service is non-existent. I got their computer voice menu, transferred to their "mailbox" = FULL.I wrote customer service. They did NOT respond. The website states that their offices are in "New England" but the confirmation is done in SUNNYVALE California.
I think this company is NON-EXISTENT and I am posting all the information I found in my investigations of this company. I did a quick search of the internet and found the following info

Discountpetdrugs.com WAREHOUSE shipping CONTACT INFO :

Discount Pet Drugs(Discountpetdrugs.com)
1190 Bordeaux Dr
Sunnyvale,
CA 94089

In addition, one of the reasons that the customer service reps are hard to understand is because they have very very thick Hispanic accents. I need full amount credited to by credit card."

"If you care about your pet do NOT order from DiscountPetDrugs.com. I had placed an order for medication for my dog and paid for 2-3 day Priority shipping to make sure it was received in a timely manner. It took 10 days and numerous phone calls and e-mails to finally receive the order. Every time a phone call was made to the company, they claimed that the item was already shipped, however the information about the date it was shipped kept changing. After speaking with John Gold (if that is his real name) for the 4th time, he conveniently stated that the product was backordered, even though this had never been communicated before and I had been told many times before that shipment was already made. The rep. did not seem to care. E-mails inquiring about shipment were also sent and no response was ever received. Meanwhile, as the company was deceiving me, my pet was suffering waiting for her medication. By lying and deceiving the customer, this company acted immorally and without any ethics. I will never put my pet at risk again by ordering from this company."

"STAY AWAY!!! I placed an order on 12/2 for flea control medication. It's now 12/28 and still no merchandise, but I have been billed. Calling their 800 number was hit-or-miss, at best. Once I finally got through and explained the issue, they refused to do anything until I filed a claim with the USPS. Without tracking info? Hardly. I will take the matter up with American Express."

"I am still awaiting my food order for nearly two months now. This is a prescription food needed for failing kidneys in feline, as if they give a hoot. Everytime I call, the order has shipped, the order is on back order, the order will ship in two days, which is it? Never again. The worst Pet company I have ever dealt with. If I ever do get my products, I would feel like a miracle has occured. It's all BS"

"Never do business with these people. They sent my order without telling me. I thought that they were not going to send it and got the drug elsewhere. I returned the order, but they claim that they never got it. I'm out $110. They rarely answer their phone, BTW."

"A terrible experience. I'd NEVER order from them again. Customer service is non-existent. I never heard from them that my vet had not sent in the prescription. After six weeks of not receiving the pet meds, I wrote customer service. They did NOT respond. I had to call to find out. Again, they didn't contact me when the vet didn't send in the prescription. When the prescription finally was sent, I learned, only by calling, that they had cancelled my order. Again, without telling me. Once the order was placed it took two weeks to arrive. This is a TERRIBLE company."

"My order was for some Otomite ear mite medicine. I used a credit card (instead of a debit card, thankfully) and the next day, (5/28/2009) I received an email advising:

"Hello,
We need a prescription for your order.
You can fax one to 1 ***-***-****.
Or please provide PET'S NAME, PHONE AND FAX NUMBER of your VET.
We can fax them a prescription request.
Thanks,
Tony
****@****"

That same day I wrote to Tony that there was no notice on the website that a prescription was needed for this, and the whole reason I was ordering online was because we can't get George (our cat) into a carrier to take him to our vets. So please cancel my order.

I received no reply. On 6/1/2009 I faxed a copy of my email to 1-***-***-****, asking them to cancel my order and issue a refund. No reply ever came.

The next day I called my Credit Card company and told them the story of Tony and Discount Pet Drugs' unresponsiveness to my repeated attempts to cancel my order

Luckily for me my CC company immediately issued a charge back. I say Luckily because to this day, 7 months later, I have yet to receive any response, not even to the final email I sent to "Tony" that my credit card charge had been stopped in spite of their silence and no customer service.

Frankly anyone who goes ahead and orders from Discount Pet Drugs .com (which has a great-looking cute website) after reading these pages of bad reviews, pretty much should not be surprised at what happens to them. This aught to be enough warning for anyone who can process information.

For those ripped off and seeking to be made whole, the following may be helpful to you. The owner/administrator of the website is
Tony Perez
334 Cornelia Street
Plattsburg, NY 12901
Phone 1-***-***-****

His domain license expires 5/5/2010."

"Ordered 5 items. All 5 confirmed as being shipped and invoiced accordingly. Received shipment around 1 week later - one item missing. Item crossed out on 'paper' invoice but not on order confirmation - Credit card charged on all items including item not shipped. Called - mail box always full. Emailed - no response. Disappointing experience. I am now canceling the order with credit card company and will pay for items that I ordered only. I hope this company can get their order processing and billing sorted out. A shame. Good prices, lousy customer service."

"I think this company is NON-EXISTENT. After my order confirmation, NO EMAIL, NO RECORD of my transaction under "My Account," obviously NOTHING CAME, you can't call them because the voice mail box is full, they DO NOT return emails. TOTALLY CRAP. "

"DO NOT ORDER FROM THIS COMPANY !!! HORRIBLE customer service ! They do not ship for 1 week after order, even if you pay for "Priority" shipping ! I Wish I saw this website before I ordered. Have ordered from this TERRIBLE company previously, no problems until NOW. Ordered some deramaxx for my dog on 11-10. Paid $6.95 for USPS Priority. I emailed them, 11-17, no reply. Called their 800#, a young latino man picked up, said quickly "WE'RE CLOSED FOR THE DAY!" & HUNG UP ON ME ! Called back, got their computer voice menu, transferred to their "mailbox" = FULL. That is POOR service. I guess many people are complaining to the company ! Called back again & this time the same RUDE MAN answered, not even saying the company name, or "How can I help you?" He just said "No one is here, they're all in a meeting".  Which is ridiculous for a company that sells products to customers.  HOW could they NOT have least some phone coverage ? Do they only have 1 employee ? I asked to speak to a manager or supervisor, and he flippantly told me "They're all in a meeting, I shouldn't even be answering the phone" !   What, is he the JANITOR ?  Why did he pick up the phone if it wasn't his job ?  He could at least be courteous, & take a message, or not answer the phone.  I think he was lying. I told him the website said the hours were until 600pm pacific time.  He just repeated again, "They're all in a meeting" ! I asked him what him name was, he said "Joseph". I asked for his last name, he said "Taylor".  YEAH RIGHT. I asked to speak to the company president, he RUDELY & DISCOURT EOUSLY SAID "The president of the united states or the company?".  I replied "The Company !".  Then he hung up on me AGAIN. THEN, conveniently (?),  a few minutes later,  your company sends me an email saying my order was shipped on 11-17-09.  WHY did I pay for Priority Shipping ??
SEEMS to me that this RUDE PERSON finally decided to have my "order shipped email" sent becuase I called ?   Seems strange that right after I  called the email was sent. IF I do not recieve my order within 2-3 days, I will have to dispute the charge with my Mastercard Bank, they will be CHARGING BACK the amount $170 to that HORRIBLE COMPANY'S BANK. The money will be deducted from their account. I will also be notifying the State of California's Consumer Protection Agency and Attorney General's office, the Better Business Bureau about this horrrible situation.  I will be making SURE I TELL EVERYONE NOT  TO ORDER FROM THIS COMPANY. I WILL NEVER ORDER FROM THIS COMPANY AGAIN !!!"