ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.97/5
Chance of future purchase:
4.97/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2017-06-20

100% Satisfied

"The whole ordering experience was as advertised. I ordered MS Office 2016 at a discounted price, got the email with the download URL & Office key, downloaded the suite, installed it, & activated it with the key sent. I am very pleased with this site and the service they provided."


Verified
5/5

2017-06-06

Great and patient support!

"We ordered TS CALs for a 2008 (32-bit) upgrade (yeah, I know - Server 2008 is an UPGRADE?). We made the upgrade because the software vendor of our primary application cannot seem to get their code to run on a 64-bit platform.

The server being upgraded crashed so suddenly were in recovery mode. Megan is a CHAMP! She dealt with a switch from User CALs to Device CALs and then , when we absolutely had to get the application back up and running, back to User CALs. Grace under pressure!

Thank you Megan and DirectDeals. A good company to do business with!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-30

Download Office 2013

"The technical support I received after receiving error messages was excellent. They were patient and resolved my issue."


Verified
5/5

2017-03-10

Windows 10

"Great experience...no issues, very smooth transaction."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
N/A
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2017-03-08

Great software, great price

"I have bought software from Directdeals for a couple years now and they always have the best price and super fast downloads. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-03

Many years of excellent service!

"I've been using DirectDeals for over 13 years! Their customer service has always been excellent and I've never had an issue they did not quickly fix. Thanks so much! I hope to be a customer for many years to come."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2017-03-03

Worked as advertised

"Product was exactly what I was expecting."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2017-02-27

Fast Repose on Download Link, but Poor Customer Service

"Bought Windows 7 Upgrade for XP Downloadable. Received 2 links the next day in an email, that went to the same place for what appeared to be a 64 bit download. Replied back and said, that both links appeared to be a 64 bit, do they have a link for 32 bit.
Dan sent email back saying he included a link, but no link. I replied back if he meant to add a link, of if the links I showed in the email were correct. I also asked him, "Can't I just download it and run it from the same computer that I have XP on? otherwise, I would have been better off getting a DVD". He sent a link which was a copy of the links I already had (that's fine), but ignored my question. It is not good customer service when a rep fails to read the email and then ignores the question. I expected Dan to either answer the question or ask someone who had the knowledge or just say, "I do not know". Ignoring the customer is pretty poor customer service.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified Directdeals.com Shopper
Verified
5/5

2017-02-27

Great Experience

"Have purchased 2 items from Direct Deals and both are excellent. A great experience in both price and service."


Verified Directdeals.com Shopper
Verified
5/5

2017-02-27

Very Professional!

"Perfect experience with DirectDeals.com, they are courteous, kind and very professional"


Verified Directdeals.com Shopper
Verified
5/5

2017-02-26

Great Place!!!

"Great place, friendly, priced well, helpful."


Verified Directdeals.com Shopper
Verified
5/5

2017-02-25

Very Good

"Very good communication and service."


Verified Directdeals.com Shopper
Verified
5/5

2017-02-25

As Promissed

"Item was exactly as described and depicted, was delivered promptly, and was very well packed with all factory packaging and manuals. Would definitely buy from this business again."


Verified Directdeals.com Shopper
Verified
5/5

2017-02-24

Luv It

"I can’t say enough positive things about Direct Deals"


Verified Directdeals.com Shopper
Verified
5/5

2017-02-24

Very satisfed

"Very satisfed with my recent purchase"