ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.97/5
Chance of future purchase:
4.97/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2023-12-01

Excellent Service

"Inquired about my download for a purchase.
Suraj responded quickly and took care of my issue.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
5/5

2023-11-17

Fast and reliable

"Suraj helped me remotely to troubleshoot Microsoft Office Activation issue.
It was one shot one kill.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-11-14

Windows Server 2012 upgrade to Windows Server 2019

"The support here getting the licensing for Windows Server 2012 upgrade to Windows Server 2019 was outstanding! Suraj was very knowledgeable and efficient in getting the upgrade resolved as Remote Desktop licensing was not seamless."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-27

The website is easy to get around

"I purchased the software and the license key along with instructions were promptly sent to me. It couldn't have been easier.
The website is easy to get around and find the product you are looking for.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-10-23

AWESOME SERVICE

"Anamul was great at helping me get the product installed and he was very patient. Truly appreciate everything he helped me with
"


Verified
5/5

2023-09-29

Suraj

"Suraj was a fantastic representative and helped me through the entire process - from my purchase to installation of my Office 2019 programs. He was courteous and friendly. Am very pleased with my experience with Suraj. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-21

Great Fulfillment service

"very quick response time from Suraj in Customer Support ! "


Verified
5/5

2023-09-17

purchased Microsoft Office - Project

"I purchased Microsoft Office - Project from DirectDeals, and the shipping speed was reasonable. However, I had difficulty with the activation key provided. It took some back-and-forth with customer support to resolve the issue. Once activated, the software worked well for my project management needs. I would recommend it with the caveat that you may need to contact support for activation assistance."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-09-01

Excellent technical assistance.

"I am not skilled when it comes to following technical procedures and thus found myself lost when trying to download the MS Office app I had just purchased. I became very anxious at the thought of having to depend on a computerized help system when calling Direct Deals for support. However, I was elated when heard Surag's voice answer my call. Suraj very patiently walked me through all the necessary steps straight through to final installation while maintaining a pleasant and professional demeanor throughout.
I was very satisfied with the entire experience thanks to Surag.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Pricing of products and services

Verified
5/5

2023-08-31

They Helped My Father Install Microsoft Office

"I purchased Microsoft Office 2021 Professional Plus for my father. They logged into his computer and installed Microsoft Office Suite and set up all of his icons. Will shop with them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-08-14

Activation Issues

"I purchased the OEM version of Win 11 for a new build. The purchase went as expected and the product key and download link came quickly. After installing the product it wouldn't activate. The error code said the key had already been used. After going back and forth with support - which was super responsive - I finally decided to use the 'phone activation' option which worked. I now have an activated version of windows and am delighted with the customer care provided."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-05-08

support

"Ankush, was very helpful and solved my problem quickly"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2023-05-02

Suraj was very responsive to all of my issues!

"i am delighted to report that, following Suraj's responses to all of my questions, i was able to create a bootable dual layer windows 10 dvd on my pc. My pc is now successfully upgraded to windows 10 professional from Windows 7 with all of the existing software applications and documents fully functional. The bootable dvd and product key provided by DirectDeals are safely stored in case i need to install Windows 10 cleanly onto a new pc.

Thank you!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-04-28

SQL Server 2022 Purchase

"Great service while handling our SQL Server 2022 purchase! Mark was great help getting our tenant account activated for software delivery."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2023-04-05

awesome purchase, great support

"best support, legit site, great purchase.
I brought MS OFFICE 365 KEY,
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges