"****'s contracts out for delivery, maintenance and repair, so you are left to just sit and wait for weeks until someone from Select Express & Logistics gets around to servicing your product. It's been a nightmare!"

"I bought at Dicks Sporting Good in Chattanooga Tn (paid cash) a Sole F163 threadmill on January 4, 2021 and paid extra, $135.00, for delivery and install. I have not received it yet as of January 22 !! I need this threadmill per my heart Doctors orders. It was scheduled to be installed earlier but I got the old “truck broke down” can’t come, I need this equipment PLEASE HELP"

"


The reason for this letter, To say a big thank you mike. Is work on my bike was very well appreciated
Mike is a employee in the bike department. I want to thank you for the amazing work you did on my bike, My bike needed a lot of work and you went out of your way to get the parts I needed, Now my bike ride like a new bike The Gears work you did was amazing work. You order bike parts at a great price. As i was talking with you I could not believe the experience you have fixing bikes, Somebody with your experience should be a Trainer In some class room and show other employees At ****'s sporting good to fixed bikes I am very much Surprise no one see this in you. Thank you again for the outstanding job, I wish you the best in Achieving your Goals there And the best in your future endeavors. I talk with a lot of people, They will all know the great bike shop you have at ****'s sporting good.. Thank you, Dale G"

"Ordered the TruJump 14’trampoline. First package i got was just the net and padding. The rep told me she would send a new product because I was shipped the wrong thing... never received it. Days later, i got the WRONG mat and the frame. After calling 5 times (being on hold for almost an hour each time), they said they would credit me $60 to buy a new mat somewhere else. They only credited me $31. Called back and it was escalated to a manager... he was the most rude and unprofessional person ever. He told me I was a liar and he will not credit me anymore money towards a new mat. Then he said he’s hanging up now, and he hung up on me! I will never again but anything from Dicks... they just want your money, and will not make things right if they mess up! "

"Ordered through paypal, got a confirmation and notification that my payment went through.
Waiting for my order for 1 week already, and nothing.
I call them, they tell me that they can’t find my order! I told them to place a new order and they tell me that the item is now out of stock with just a simple “sorry”.
But the worst in this is that the lady on the phone acts like it is normal and tell me that this happens a lot when you place an order via paypal!
So basically, a huge company like DICKS doesn’t have a DECENT PAYMENT METHOD!
The incredible part in this is that paypal confirmed me that they still have my money!
After speaking to this unprofessional lady, I asked to speak to a manager. Same thing! She says she is sorry but she will find the product, after 5 minutes she tells us that the item is sold out countywide.
Wow, this is incredible. They still have my money, no product, and if I didn’t call, they would probably never say anything and kept the money.
I call this company a bunch of thieves!

AVOID ANY BUSINESS WITH THEM."

"On line orders can not be canceled after 30 minutes
Make an after hours other with “Dics Sporting Goods” online. Realized after making the order it was not the product I needed. I then attempted to cancel the order. I received a pending cancellation number. I called first thing the next morning only to be told the order could not be canceled.
The order was made after hours, called in within the hour to canceled, even though the order had not been processed. This is poor business practice.
I was hung up on by a person, Corinthia, not sure of spelling, she refused to spell it and refused to allow me to speak to someone else. Very rude, I’m in the medical field, if I treated people like this I would not have a job."

"If zero stars were available for the Prosper, Texas firearms department manager, I would select that. I have never had a retail encounter where the department manager was as rude and condescending as this fellow. My 15 year old son and I were attempting to trade in his old shotgun on a new one. The language that the firearms manager used and the posture that he took was simply remarkably bad. Other patrons witnessed it and the Girl Scouts were next to the door witnessing it as well. I'm stunned that the store would allow someone to work there who acts like this, especially as a dept manager. Clearly, we did not purchase a new gun and certainly will not be back."

"I found it hard to decide on an overall rating for this review for several reasons. First of all, I never received what I ordered. A week or so after it should have arrived, it still showed “in process” and had not shipped. I did an online “chat” with customer service. The person I spoke with was apologetic and said she would get it sent right out. It still didn’t come.
Another customer service rep, Shakadi W was helpful and understanding, but even though she got my order right, the distribution center packed and sent the wrong item.
I was angry and unhappy. I called customer service again. The first person I talked with was not helpful, stating that the item was no longer available and there was nothing she could do. The one helpful thing she did was put a manager on the phone. Rhonda was very understanding and took care of everything. She went to the effort to find a similar-type item, got me a refund for the original purchase, and made everything work out well. Her dedication and determination to make me a happy customer went above and beyond, and I would like to say thank you!
In the end, I decided to make this review about Rhonda and Shakadi, and they both gave me a 5-star experience.
"

"I realize a lot of these issues stem from FedEx being an awful delivery service, but it’s how ****’s handles the situation.
1. I ordered a hydro flask and I never received it. Dicks offered me a promo code for 50% off a new item. I had to put up a fight that I wanted it either fully refunded or another item sent. After almost an hour of phone calls, being transferred and waiting on hold, they finally gave me a promo code for the entire item free. Several weeks later, my neighbor (in the same house) saw the package on their porch at the front left of our house. THERE IS NO ACCESS TO THIS PORCH OTHER THAN THEIR HOME. Idk how fedex got it there. Anyway, I wanted to let Dicks know that I now have two, so I called them up. They were very adamant about me returning it to them in person. Sorry, dicks is pretty far out of my way, I told them I could ship it to them if they provided a return label, but they said I needed to return it in person. I now have 2 hydro flasks :P
2. I ordered another hydro flask online for my mom for Christmas. FedEx left it on my front porch in the pouring rain. My door explicitly states LEAVE PACKAGES ON THE BACK PORCH TO THE LEFT. I don’t live in the best neighborhood which is why we have that sign. Anyway, the package was completely torn open and no hydro flask inside. I call up hydro flask yet again. They say they are sending me another one, but the color I ordered originally is out of stock, so I have to choose another one. Fine. I pick the next closest color to pink. Fast forward to today. Still no hydro flask. I call them again and apparently they cancelled my order because the other color was out of stock too!!!! After AGAIN being speaking to people, being transferred, and being placed on hold for an hour AGAIN, I am only offered for them to send another bottle and they made it seem like I was trying to get free stuff out of them. Sorry but this was a Christmas present for my mom, and now it won’t be available til who tf knows when.

This is an outrage. Stop using fedex. Work on your online inventory system. Train your customer service reps AND MANAGERS to be a little more empathetic to frustrated customers.

Deuce dicks!"

"I first want to provide some context around my experience and my loyal repeated business. I have 2 sons that play sports and I go to ****'s for convenience more than anything else since I can walk to their store from my home. I have gone to them (in person or online) religiously more than 6 years. I have never been impressed with the service or products but I also never had a major issue with them until now. On November 18th (over a month ago) I placed an order for Christmas gifts for my sons, which included multiple baseball gear items, exceeding $300. I received all the items in the allotted shipping time. These were shipped to my parents' home so the kids wouldn't be able to see what I had got them since they were Christmas gifts. After a few days I visit my parents and check all of the items. There were scuff marks on a helmet and it looked as though it had been worn for a while. After a few days I chatted with a rep online and explained the situation. The rep informed me that I would receive a replacement helmet within 48 hours. I not only allowed 48 hours but an entire week, and no item was received. I chatted with a 2nd online rep, and she informed me that there was a "technical error" which impacted the replacement order so she would process this order for me. I've been around customer service experiences enough to know that is code language for "I am covering up for the prior rep's incompetence". Anyway, I was assured that I would receive the shipment within 24 hours, yes 24 hours. So the 24 hours came and gone with no change. So now I am beyond frustrated, but I still allow a few extra days to see if it comes in but it never does. At this point in my opinion it is necessary to call, so I do so. The rep seemed to understand all that has happened and informed me that the prior rep misunderstood the timeframe of the express delivery (another bs excuse) and further advised me that the delivery will definitely occur by end of day on Dec 17th. I talked to this person on the 15th, so again I allow them an extra 2 days beyond the 17th, and still no product received. So I called them again, this morning 12/19/19, and after going through 5 rounds of verification I inform them of this issue I have been having since before Thanksgiving. This rep (the 4th one) tells me what I have heard before, that the prior rep did not push the order through entirely but now they have resolved the issue and the item will arrive by tomorrow at the end of the day. I am giving my sons their Christmas gifts tonight, so now I will have to let one of my sons see that he got a helmet that has been worn already, but don't worry there is another supposedly coming in tomorrow after a month of lies. I don't know if I'll ever receive the replacement item and at this point I don't care but I do know that this experience solidified my decision to never go to ****'s for any product again. You not only lie to a customer repeatedly but you casually play with a person's order at Christmas time when kids are involved. I now hate this company and everything about it and if I have to spend the rest of my life writing reviews in multiple outlets I will do so. There was no reason or justification to be treated like this, especially to a customer that spends approximately $500 annually at this business. I also want to bring up that I have received a bat through a previous online order where the bat had scuff marks similar to the helmet. I didn't think much of it at the time because I just figured my son will put scuff marks on it after he hits with it the first time. Now it's occurring to me that their online inventory is probably items that have been returned or defective. So everyone beware of online ordering through them. I really hope you think twice about using this company though."

"****'S CORPORATE CUSTOMER SERVICE is FULL OF LIARS! They promised to get back to me and find 1 out of their 30,000 employees who can string a badminton. THEY LIED: THEY NEVER CALLED ME BACK! Shame on all ****'s! "

"I placed an online order for three items showing In Stock online and used my ScoreCard Rewards. They shipped two of the items and prorated the cost between the Rewards and my credit card. Two days later, they cancelled the other item and did not return/replace/refund my Rewards.

So even though I had enough in Rewards to pay for the two items they shipped IN FULL, they still charged part of my purchase to my credit card. So according to ****'s, the rest of my Rewards are just gone and I can't place another order to use the remainder of unused Rewards from the order that THEY cancelled.

Their firearms policy was the first sign that this company is on its way down and now this. I won't ever set foot in that place again. They have permanently lost my business. "

"I first of all called the store on Saturday to be sure that they can string my racquets, the **** the phone said that they could. (I wish I got her name). When I got there, the girl at the front didn’t know anything about racquet restringing or was making any effort to find out until I asked for a manager.
I was finally informed that I can leave my racquet and it would be done by a guy named Jordan and that he would contact me on Sunday. Sunday came and I didn’t receive a phone call.
I called on Monday and was
literally given the run around. Finally, one of the employees gets back on the line and tells me that it will be ready by Friday. I was kind of upset because I was informed that it would be ready on Sunday. Had I known this, I would have went somewhere else as I have a game I’m playing this Friday. The employee finally transfers me to the manager, Tisha. After placing me on hold for like the 3rd time, Tisha came back and assured me that she would call me and that it would be ready by today. Unfortunately, I didn’t get a call from her. I called them and I get told by another employee that it will be ready on Thursday. At this point I’m fed up. I gave up and decided to pick up my racquet. I calmly entered that place and got my racquet from the same manager who told me she would make sure it would be done.

I usually don’t write reviews or write anything negative, but something needs to be done about this. Like I said, if I would have known prior to coming in about all this, I wouldn’t even be upset but here I am trying to find somewhere else to take in my racquet because I don’t want to deal with unreliable employees due to lack of proper management. "

"Went to buy a basketball hoop in store and could not find any prices listed then was ignored by a sales person- going to Scheels now- even if they are more expensive at least I won’t be ignored! You get what you pay for I guess... "

"Order binoculars with 2-day shipping. After 5 days received email order was cancelled because of out of stock. Called them immediately and they said they show 68 of them in stock. Re-ordered over the phone and was promised 1-day shipping at no extra cost and an additional 10 % discount. Five days later and order is still "processing", called and cancelled. Next day order is still "processing", called again several times and then chat-line 4 times during the next week. Every time i was promised it had been cancelled. Now almost two weeks later it is still "processing" and the pending charge is still active on my credit card. This business is fraudulent and probably on its way out. Several customer service representatives I talked to eluded to this when I suggested they read reviews about their employer. Stay away from them no matter how good the prices or how much additional discount they offer you every time you call to complain. You will not receive what you ordered anyways. Someone suggested they are trying to make their money on charging your card eventually after they ship something phony and then earn interest on the funds before they refund to your account after 30 days."