"After my last disappointment with Deep Discount in January of this year, I was swayed back because of their low prices on several specific blu-rays I had been looking to purchase for some time. Realizing it was a crap shoot, I took the chance on them cleaning up their act, and I was pleasantly surprised!
I ordered four titles in November 2013, and they arrived within a week in perfect condition; granted it was shipped from California to California, but it was still considered prompt. They were well-packed in a cardboard box with cushioning, and exhibited no signs of mishandling. Frankly, I was shocked! Is it possible that Deep Discount has been actually listening to the complaints of their past performance, or did I just get lucky?
My only quibble was that the tracking number they initially provided was covered over by another series of digits when actually shipped, perhaps because of them selecting a different carrier service; it would have been nice if they had notified me of the change. Overall, a very satisfying experience this time around; cautiously recommended!"
"By far the WORST company I have EVER had to deal with.
This is one of MANY companies registered to:
"C D LISTENING BAR, INC"
Which is managed by Super D sdcd.com
Super D
17822 Gillette Ave #A
Irvine CA, 92614
United States
***-***-**** Phone
***-***-**** (Toll Free)
***-***-**** Fax
***-***-**** (Toll Free Fax)
ht tp://www.infinityresourcesinc.com/about_us.asp
DeepDiscount.com
DVDPlanet.com
Critics' Choice Video
Collectors' Choice Music
Heartland Music
Serenade Music
The Video Collection
Infinity Entertainment Group
i-Serve Direct Commerce Services
etc...
"
"Terrible costumer service, My item that was instock some how after paying went to backorder, and now i'm worried they are gonna steal my card information to rip me off later.
DO NOT ORDER FROM THEM NO MATTER HOW CHEAP IT IS. GO TO AMAZON AND SPEND TWO MORE DOLLARS SO YOU ACTUALLY GET YOUR PRODUCT AND DONT HAVE TO WORRY ABOUT IDENTITY THEFT.
https://www.facebook.com/DeepdiscountcomIsAFraud"
"I too wish had read these reviews before ordering. My order was through Buy.com where DeepDiscounts.com is a Marketplace seller. Since I trust and (so far) have not had problems with Buy.com, I placed the order without hesitation for a water filer for one of our refrigerators. This was on 12/19. It said it was to ship within 1-2 business days and my card was immediately charged. As of today, 12/27, it still shows as "processing." I sent my first email to them on 12/22 to find out when it would ship and no response. Sent my second one on 12/24 telling them to cancel the order and no response. Sent another email yesterday AND spoke to Buy.com's customer service (who said they would take care of this via the seller) and still no response! After waiting until 1:30pm EST today and not hearing anything from either company, I called DD directly. Sure enough, after my cancellation requests and other emails, they shipped the item anyway. However, I spoke with Elizabeth who said they would go ahead and refund my card for me and let me keep the item. Fine. That part went better than expected. But when I told her about the reviews on this site dating back a few months and they should take a look, she just made another excuse for why they didn't get my emails and didn't seem to care. This is a "family business" who clearly has become too big and can't handle their orders. "
"Absolutely kicking myself for not reading these reviews before placing my order with deepripoff, I mean deepdiscount.com. Placed my order 21 days ago, and STILL have not received my item. And, when I checked order status, I saw that they unilaterally cancelled one of my items without notifying me. But, they still charged my paypal for it!
The tracking number they sent me reflects no activity from the usps other than notice that the item was being dropped off to usps on November 28th - 8 days after the order was placed!
And, there is no way of contacting deepscammers other than by email.
STAY AWAY FROM THESE THIEVES!"
"This place is horrible, their customer service rarely responds, but when they do it is quite unprofessional. I placed and order, which was subsequently cancelled by them. They never notified me, nor did they let me know that they will be refunding my money.
Luckily I used Paypal, so I will be reporting it to them to resolve. This place is horrible, do not order from them."
"DO NOT BUY anything from this DeepDiscount.com place. They steal your money and send out wrong DVDs and won't right their wrong.
Writing them is a waste of time. Instead - have your credit card co. fight and win back your money.
I would give them a negative rating but the lowest is 1.
Someone needs to put this company out of business. I'm going to check with Consumer Affairs and the BBB."
"Non-existent customer service. I placed an order; several items qualified for their 25% discount; that should have resulted in an approximate $30.00 dollar reduction. This reduction was NOT reflected in the invoice and the immediate
charge to my credit card. The only thing this organization is
good at is filing an immediate charge to your card.
I then sent at least 5 e-mails trying to cancel the order within
minutes of its placement. Each reply stated that this was
impossible because the order had been shipped. Shipped within
minutes of my placing the order? That's bogus.
Now I have to dispute the order with my credit card company and
ship the order back when it returns. Trust me folks; you don't
want to, in this life or any future life, want to deal with
these people. ALL the bad reviews you read are true.
You'll notice that this site contains the disclaimer that "Deep
discount does no participate at ResellerRatings to monitor
feedback and resolve issues". That tells you everything you want to know!"
"DeepDiscount stole $33 from me.
They sent my order to the wrong address. The post office then returned it to them, but they still refused to send me a refund. Had to file claim with PayPal. Still waiting for money.
Incredible!"
"I made the big mistake to order from here without check reviews first.
They are just stealing people's money! don't waste your time or money buying nothin from DD.
Customer service is really bad, I place my order and still waiting product or answer (at least a decent one)
I clicking one star because there no options for less!
Total disaster, don't buy a piece of you know what from here!"
"I pre-ordered this DVD two months in advance so that I would be guaranteed to have it by the release date. Well, I actually received it 3 days later than its release and to rub salt in the womb, it was cheaper in b&m store and came with an extra disk. I contacted DD about this and all I got some b.s. shipping policy excuse. I asked them why would anybody pre-order a movie from them given their policies and they could not even give me an answer. They definitely gave me a reason to never shop there again. I'd been a DD customer for more than a decade."
"Should have listened to all the reviews. They took my money, but never sent me my item. Go online and see they cancelled it. Not a single email from them regarding their cancellation of my item. PLEASE trust me when I say STAY AWAY FROM THEM. They are the worst. I wish someone would attack their website and take them down. They are a scam!!!"
"These people are incompetent. I ordered a DVD, which never came, and they never bothered to tell me they had cancelled my order. The only way I found out was when I checked the order status online after 2 weeks. Customer service was non-existent. I will never use them again for anything."
"The selection of dvd and blu-ray discs are okay,but the ordering platform is THE WORST I HAVE EVER SEEN, even after ordering things online for about 13 years. They don't want your business. When you try to go through the 6 steps of ordering, it comes to a snails pace, then goes to a blank screen. I do computers for a living; I know what I'm doing; different computers, browsers etc. I tried for thirty minutes to place an order. I still never actually got it through. Their prices were cheaper than Amazon WITH a 25% discount coupon; otherwise it's not worth it. You CANNOT get through their ordering system on certain days. I HAVE successfully placed orders with them in the past. I'm saving you some time; just order from Amazon."
"I used to shop at DD.com all the time when they had amazing prices and semi-annual sales. However, the prices have increased and tales of poor customer service came rolling in and I stayed away. They recently had a $5 coupon promo, so I thought I'd try them again, but now I will never shop with them again.
Shipping was slow, but that was expected. However, I ordered a single Blu-Ray movie, which arrived opened and re-sealed. There was no disc inside. I received an empty case. I immediately called their customer service line and was told I would receive a replacement movie and a shipping label to send back the empty case.
After about a week and a half with no further communication, I emailed their CS department for an update and was told that nothing had been sent. They emailed a return label and I was told that a replacement movie would be sent 5-10 business days after receiving my return. I purchased an envelope and sent the empty case back the very next day.
10 business days later, I again inquired on the status of the order and was told that the return had not been received. This was on a Wednesday, so I waited until the next week. With no further update on Monday, I initiated a chargeback with my credit card. Similar cases of returns never being received are common around the net, and the only recourse is to dispute the charge with your credit card company.
In all, I've done a lot of online shopping in my lifetime and this is by far the worst experience I have ever had. I will not be giving Deep Discount any more business."