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Product & services pricing
4.60/5
Chance of future purchase:
4.79/5
Shipping & packaging:
4.88/5
Customer service:
4.79/5
Return/Replacement policy:
4.70/5


5/5

2024-04-27

Quick and ease

"Got my order in 2 days, great experience "

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5/5

2024-04-26

Crutchfield Guys are incredible

"Awesome from A to Z, every customer service rep are an asset to the Organization and they have devotion to the customers, Thank you to ever one, vr Luis"

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5/5

2024-04-24

Ordering and delivery couldn’t be easier

"Ordered a JBL soundbar and it was at my front door within two days. Had to buy an optical cable, but once we had that, the sound bar was easy to connect and it sounds great. "

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5/5

2024-04-20

Stereo and instal kit

"Eventing was shipped very well and quick and they made the install very simple would buy from you guys again "

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4/5

2024-04-18

Factor stereo replacement

"Happy with my experience other then I wasn't informed that I also needed a small amp wiring kit to provide constant power to the head unit, I used the feature that recommended components for my vehicle specifically and ordered everything that was suggested for installation and even had your technicians wire my harness for me, upon arrival and reading installation instructions I was informed of needing a fused constant power supply connection to the vehicle battery, but I had purchased all the recommended parts to complete my installation I had thought. Now I'm stuck trying to source something locally in my small town or order the wiring kit from Crutchfield at 19$ and 7.99 shipping charge, if I was aware of this at time of purchase I would have added it to my order to complete everything I needed for the installation. "

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5/5

2024-04-18

Experience buying from Crutchfield

"My experience buying from Crutchfield was fantastic. Great customer service providing fast service, package tracking and follow up. This is what great customer service should be and Crutchfield delivered!!

Excellent-excellent service, I highly recommend them and will buy again when I need. Thank you all.
"

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5/5

2024-04-14

Great to deal with

"Fast and easy. They hooked me up with what I need to install my new stereo. Thank you"

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5/5

2024-04-09

Never Disappointed

"Crutchfield is great! I had to make a few modifications to the DDIN bracket provided, as the real installation didn't quite match up with the provided instructions, but it was easy enough to figure out. Installation went smoothly, especially since I employed their ReadyHarness service, which was a massive time saver! Installation still took me a good chunk of the day, but vehicle audio systems have gotten kind of complicated, even in a basic 2011 work truck! Speakers took 15 minutes each and I only had two of them to replace."

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5/5

2024-04-07

Have what I’m looking for

"They always have what I’m looking for, good prices, fast shipping, and knowledgeable staff. "

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5/5

2024-04-05

A Class Act

"I recently purchased a Cambridge Audio amp from Crutchfield. I've been a Crutchfield customer for many years. What impresses me most is the consistently outstanding customer service, timely shipping updates and the care in which each product is carefully prepared for shipping. My amp was TRIPLE boxed and arrived in perfect condition. Thank you Crutchfield. You're a class act! "

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5/5

2024-04-04

Pleasant Experience

"Friendly,helpful,knowledgeable and helped keep purchase within my price point! All good!"

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5/5

2024-04-03

One of the best companies that exists, no exaggeration

"I have zero automotive experience other than changing oil, and the task of replacing my factory stereo system with a new one was daunting to say the least. After taking it to car stereo specialist and getting a $276 quote for just installation, I figured I’d give it a whirl. Crutchfield provides all the necessary in-depth, all the while easy to comprehend, instructions that you need to do it yourself. And if the instructions still leave you with questions, the lifetime customer service they provide can take care of the rest. Truly a phenomenal experience with them, never thought I’d be able to install a touch screen stereo system into my 1996 truck, but here we are. Cannot thank the Crutchfield team enough."

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5/5

2024-04-03

Additional Equipment

"I wanted additional equipment so I went online to search and shop, no need for assistance, since their site is so easily navigated, made my selection and received my products as stated! "

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5/5

2024-04-02

Excellent experience!

"The Crutchfield website made it very easy to pick the right set of speakers for my vehicle. The selection was massive, but with the descriptions, reviews, and details for each one made it easy for me to understand the quality of sound I was looking for while matching my price range. I would recommend Crutchfield to anyone looking for electronics."

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4/5

2024-03-31

Almost Perfect

"I purchased Kenwood KFC-1796PS (Rear) and PowerBass OE69C-TY (Front) to upgrade my son's 2008 Toyota Tacoma Access-Cab. The supplied Master Sheet and helpful links were awesome. The only hiccup was with regard to the PowerBass tweeters. To be clear, this is not a Crutchfield issue. The Powerbass instructions did not account for my configuration. My tweeters are in the door panel and are much smaller than the stock tweeters. Thus, I used the dash bracket to install in the door bracket (perfect fit).
The provided adapter brackets were not plug-and-play. The tweeter harness had a 7/64" and 1/2" female spade terminal. I drove around to multiple stores looking for male spade terminals and no one carried the 7/64". Clipping the two wires from the tweeter, installing male crimp terminals to attach directly to the new tweeter harness would have been the best solution. It would have been nice for either PowerBass or Crutchfield to include a set in the kit. I ended up using 1/4" female spade terminals, covering one with electrical tape to isolate them from each other and inserting them into the black adapter which had a 1/4" and 7/64" male terminal on the other end, which was then connected to the tweeter harness. This solution needed more electrical tape to keep the 1/4" spaded terminals snug into the adapter as this was not a tight connection. Also, in my case, the Metra HWP-0001 kit that was included was not necessary. Bottom line - I would definitely order from Crutchfield again.
"

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