ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.44/5
Chance of future purchase:
4.50/5
Shipping & packaging:
4.41/5
Customer service:
4.50/5
Return/Replacement policy:
4.38/5

Verified
5/5

2021-07-26

Amazing Customer Service

"Sy at COPYFAXES is always eager to help. I have purchased two machines from him and when I need toner he is just an email away. Thank you Sy for the amazing customer service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-22

Great Personal service to purchase

"I called to place the order, great personal service. Shipping overnight to get refurbished printer next day. Thanks again Sy !"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-07-20

Awsome Company - Nice People

"They were very helpful and found exactly what I needed for my customer.
I have a couple of Suppliers, but from now on it's just COPYFAXES.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-07-02

Glad I found these guys!

"As a new notary signing agent in mid 2021 there is a shortage of new dual tray laser printers going around. After a lot of searching with no luck I began to look for refurbished models and stumbled upon these guys. Before ordering I called and spoke with Sy who is very knowledgable and even asked if I was a notary. Needless to say, he hooked me up with exactly what I needed. Not to mention shipping was lightning fast and I got my very well packed printer quickly. Setup was a breeze and so far it works flawlessly after testing everything. Sy also knew I'd be needing a jumbo size toner and helped me get that as well. Talk about service. I highly recommend Refurb Experts! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-06-28

great service, great knowledge

"I found them randomly a couple years ago looking for a printer on the internet. I was looking for a MICR printer and they hooked me up with a printer that was perfect for our needs. Great mix of price and durability. It was exactly what we needed. Then when we were looking to replace our office printer, They helped me pick the perfect printer and it has worked great. I ordered a second one for my other office I liked it so much. Since then I have bought several printers and I always order my toner. Usually when I call I get Sy. He is great, but even when he is not there I get great service. Highly recommended. "


Verified
5/5

2021-06-25

Sy Is The Guy

"Without even telling him that I was a notary, Sy knew right away that I was a notary based on the make and model of the printer that I was asking for. I was looking for an HP LaserJet P3015X CE529A. He said that this printer was refurbised with a 1 year warranty. No other reseller gave such a long warranty. Also, this model was made even faster than other printers because the insides had been replaced with that of a faster printer.

Also, I explained that we will be on vacation next week, he delayed shipping it until the coming Friday.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-06-14

Awesome

"Effective, efficient, excellent. Highly re"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-26

Reliable and Responsible service at an Amazing price.

"I bought 3 printers from them and they went above and beyond to help me. From troubleshooting to installation help. One of the best vendors I have bought from. They provide excellent customer service."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-14

Great Experience

"Had a great experience dealing with Sy. I was able to get the printer I needed in a timely manner. Great customer service!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-05-18

Great service front and back

"The first printer which arrived had a few issues, Kevin was quick to connect me with Mike who handles their tech support. Everyone was very helpful. After a few suggestions and fixes didn't work, they quickly sent me a replacement unit which did work perfectly. All in all, my experience with this company and their Tech support was great. I was very pleased at their tenacity to make everything come through in working order. Thank you again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-11

Very Effective

"Sy was helpful & knowledge of the products I inquired about. Thank you so much for making this experience easy!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service

Verified
5/5

2021-05-10

awesome

"Salesman helped me find printer that was what I was looking for"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-05-10

Super Group of People

"CopyFaxes was totally awesome. They helped me get what I needed and were extremely attentive when the shipment came slightly damaged. They were fast and efficient to help to fix it and get me up and running. Their kind of service is so refreshing. I would highly recommend them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-04-29

printer

"Sy was professional and knowledgeable and helped me get the best printer for our needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-04-26

Printer Purchase

"It took some time because they had to receive the printer from somewhere else and they wanted to make sure it was refurbished properly before sending it. We are pleased with it"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process